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Live Nation Entertainment

Box Office Supervisor

Toronto, ON, Canada

Part-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Part-time
Apply by: Jan 23, 2027
Experience: Minimum of 1-2 years’ experience in a sales and/or customer service oriented role
Posting language: English
Posted: Oct 19, 2026

Original job description

Job Summary

JOB DESCRIPTION – BOX OFFICE SUPERVISOR

Location: Toronto, Ont.

Division: Ticketmaster NA – Support & Operations

Line Manager: Box Office Manager

Contract Terms: Casual/Seasonal, Part-Time; must be available to work evenings, weekends and holidays

THE TEAM

We’re fans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else!), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want you on our team.

THE JOB

Ticketmaster Canada is seeking the right individuals to fill various Box Office Supervisor roles based out of Toronto, Ont... This role is responsible for a variety of items as it relates to the successful operations of the Ticketmaster run Box Office.

What You Will Be Doing

Aid the Box Office Manager with all aspects of the Box Office operation including the recruiting, scheduling, training, daily management of staff, etc.
Assist with implementation of Box Office policies and procedures
Supervise and run various local box offices as deemed needed by the Box Office Manager
Maintain a positive and proactive approach to ticketing activities a strong commitment to superior customer service
Cash control, balancing and related administrative functions
Monitoring staff performance to ensure high levels of customer service are being maintained
Dealing with and resolving customer service issues relating to Box Office operations
Ticket processing and in-person ticket sales
Process in house ticketing requests
Work with the Operation Support teams and aid them with various tasks related to but not exclusive to the local box office events

Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional duties, responsibilities, projects, and team support as needed.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

Minimum of 1-2 years’ experience in a sales and/or customer service oriented role
Strong verbal and written communication skills
Go-getter with the ability to work under pressure and with minimal supervision
General office and cash experience are preferred
Basic foundation and understanding of event ticketing
Experience dealing with customer service escalations
Must be detail-oriented with the ability to multi-task and juggle competing priorities
Knowledge of or familiarity working with a POS system
Ability to accommodate an extremely flexible and fluid work schedule
Must be available weekends, evenings and holidays!

You (behavioural Skills)

Communication – Outstanding oral and written communication skills, with a focus on client interactions and presentations/demonstrations.
Winning Teamwork – Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others.
Results-Oriented – Energetic, highly motivated self-starter with a track record of meeting/exceeding goals through creativity and relationship building, with a knack for being resourceful.
Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable).

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our Work Is Guided By Our Values

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessibilitycanada@ticketmaster.ca. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Apply on LinkedIn About employer

More about this job

Responsibilities

Support the Box Office Manager with recruiting, scheduling, training, and daily supervision of staff, while implementing box office policies and overseeing local box office operations. Handle ticket sales and processing, cash control, customer service issues, in-house ticketing requests, and coordination with operational support teams.

Requirements

Requires 1–2 years of experience in sales or customer service, strong written and verbal communication, and the ability to work under pressure with minimal supervision. General office and cash experience, familiarity with event ticketing and POS systems, attention to detail, multitasking ability, and availability for evenings, weekends, and holidays are preferred or required.

Skills

Customer Service
Staff Supervision
Staff Scheduling
Staff Training
Cash Control
Cash Balancing
Ticket Processing
In-Person Ticket Sales
Customer Issue Resolution
Communication
Teamwork
Organization
Multitasking
Point-Of-Sale Systems
Event Ticketing
Time Management

Visa sponsorship

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Keywords

Box Office Operations
Event Ticketing
Ticket Sales
Ticket Processing
Customer Service
Customer Service Escalations
Cash Control
Cash Balancing
Point-Of-Sale System
Staff Recruiting
Staff Scheduling
Staff Training
Staff Supervision
Policy Implementation
Administrative Functions
Operational Support
Communication
Teamwork
Organization
Multitasking
Competing Priorities
Evening Availability
Weekend Availability
Holiday Availability

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