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Living Alchemy

Customer Service and order Desk Associate

  • Richmond, BC, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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Job details

Job type
Full-time
Experience
· 1-2 years of strong telephone and customer service experience
Posting language
English
Posted

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Original job description

Archived listing. The details below describe a past opening.

We are seeking a detail-oriented individual for Customer Service and Order Desk Associate. This position is responsible for processing orders, receiving and acting on general enquiries regarding the orders and processing documentation resulting from the deliveries. In addition to these duties, the Customer Service Representative will also be responsible for coordinating customer requests and tracking order status on an ongoing basis.

The successful candidate will possess exceptional customer service, strong computer skills including MSOffice and data entry with organizational skills. 1-2 years of order desk experience is preferred. This position is based in Richmond BC.

Requirements

· Post-secondary education

· 1-2 years of strong telephone and customer service experience

· Well organized, time-efficient and detail-oriented.

· Excellent and accurate verbal and written communication skills in English

· Ability to develop strong business relationships and increase sales via telephone by informing existing customers of specials, promotions and new products.

· Strong attention to detail and accuracy

· Ability to be diplomatic, maintain high integrity and honesty.

· Ability to work independently as well as part of a team.

· Proficiency in Microsoft Office applications.

· E-commerce platform and CSM knowledge preferred

About employer
More about this job

Responsibilities

Process customer orders, respond to order-related inquiries, and prepare documentation resulting from deliveries. Coordinate customer requests, track order status, and inform existing customers about specials, promotions, and new products to support sales.

Requirements

Post-secondary education and 1–2 years of telephone and customer service experience are required; order desk experience is preferred. Candidates should be organized, detail-oriented, accurate, proficient in Microsoft Office, and able to communicate effectively in English, work independently and as part of a team, and build customer relationships.

Skills

  • Order Processing
  • Customer Service
  • Telephone Communication
  • Order Tracking
  • Data Entry
  • Microsoft Office
  • Written Communication
  • Verbal Communication
  • Organization
  • Attention to Detail
  • Time Management
  • Sales
  • Business Relationship Building
  • E-Commerce Platforms
  • Customer Management Systems
  • Teamwork

Visa sponsorship

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Categories

  • Customer Service & Support
  • Sales
  • Administrative

Keywords

  • Order Desk
  • Order Processing
  • Customer Service
  • Customer Inquiries
  • Order Tracking
  • Delivery Documentation
  • Customer Requests
  • Telephone Sales
  • Sales Promotions
  • New Products
  • Data Entry
  • Microsoft Office
  • E-Commerce Platforms
  • Customer Management Systems
  • Business Relationships
  • Written Communication
  • Verbal Communication
  • Attention to Detail
  • Time Management
  • Teamwork

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