Customer Service and order Desk Associate
- Richmond, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Experience
- · 1-2 years of strong telephone and customer service experience
- Posting language
- English
- Posted
Original job description
We are seeking a detail-oriented individual for Customer Service and Order Desk Associate. This position is responsible for processing orders, receiving and acting on general enquiries regarding the orders and processing documentation resulting from the deliveries. In addition to these duties, the Customer Service Representative will also be responsible for coordinating customer requests and tracking order status on an ongoing basis.
The successful candidate will possess exceptional customer service, strong computer skills including MSOffice and data entry with organizational skills. 1-2 years of order desk experience is preferred. This position is based in Richmond BC.
Requirements
· Post-secondary education
· 1-2 years of strong telephone and customer service experience
· Well organized, time-efficient and detail-oriented.
· Excellent and accurate verbal and written communication skills in English
· Ability to develop strong business relationships and increase sales via telephone by informing existing customers of specials, promotions and new products.
· Strong attention to detail and accuracy
· Ability to be diplomatic, maintain high integrity and honesty.
· Ability to work independently as well as part of a team.
· Proficiency in Microsoft Office applications.
· E-commerce platform and CSM knowledge preferred
More about this job
Responsibilities
Process customer orders, respond to order-related inquiries, and prepare documentation associated with deliveries. Coordinate customer requests, track order status, and inform existing customers about specials, promotions, and new products.
Requirements
Post-secondary education and 1–2 years of telephone and customer service experience are required; order desk experience is preferred. Candidates should be organized, accurate, proficient in Microsoft Office, and able to communicate effectively, build customer relationships, and work independently or as part of a team.
Skills
- Customer Service
- Order Processing
- Order Tracking
- Telephone Communication
- Data Entry
- Microsoft Office
- Organization
- Time Management
- Verbal Communication
- Written Communication
- Attention To Detail
- Relationship Building
- Sales
- E-Commerce Platforms
- Teamwork
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Sales
- Administrative
Keywords
- Customer Service
- Order Desk
- Order Processing
- Order Tracking
- Customer Requests
- Delivery Documentation
- Telephone Support
- Data Entry
- Microsoft Office
- E-Commerce Platform
- Customer Service Management
- Customer Relationships
- Sales
- Specials
- Promotions
- New Products
- Verbal Communication
- Written Communication
- Attention To Detail
- Organization
- Time Management
- Teamwork
- Wellness And Fitness Services