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Added 11 mins ago
MG
Technical Project Manager, Cybersecurity
Michael Garron Hospital
Toronto, ON
- Full-time
We’re looking for a strategic and dynamic Technical Project Manager to lead the cybersecurity program advancement at MGH. Reporting to the IT Technical and Client Services Manager, this…
Added 13 mins ago
S
Senior Project Manager - Transportation Engineering & Planning
Stantec
Ottawa, ON
- Full-time
…safety, traffic analysis, transportation demand management, development planning, mobility studies, smart mobility solutions, campus planning, freight access, and much more. Our group helps…
Added 13 mins ago
B
Mortgage Specialist
BMO
Ottawa, ON
- Full-time
Provides customers with friendly, courteous, and professional service in response to queries and requests to identify client needs for banking products (e.g. everyday banking, lending, and…
Added 13 mins ago
MN
Mental Wellness Brief Services Counsellor
Maamwesying North Shore Community Health Services Inc
Sables-Spanish Rivers, ON · Atikameksheng Anishnawbek, Sagamok Anishnawbek, Serpent River First Nation, Mississauga First Nation, Ontario
- Full-time
The opportunity: Under the supervision of the Mental Wellness Manager, the Mental Wellness Brief Services Counsellor is responsible for providing culturally appropriate mental wellness…
Added 13 mins ago
FS
Sales Account Manager
Fire safety and protection LLC
Windsor, ON
- $75,000 to $95,000 CAD / year
- Full-time
The Sales Account Manager is responsible for developing and managing existing and new customer relationships within the assigned territory. This role plays a key part in driving business…
Added 13 mins ago
FS
Sales Account Manager
Fire safety and protection LLC
Windsor, ON
- $70,000 to $90,000 CAD / year
- Full-time
The Sales Account Manager is responsible for developing and managing existing and new customer relationships within the assigned territory. This role plays a key part in driving business…
Added 13 mins ago
TG
Projects Supervisor
TEAM GROUP OF COMPANIES
Kitchener, ON
- Up to $62,500 CAD / year
- Full-time
Reporting to the Operations Manager, the Projects Supervisor is responsible for overseeing the safe, efficient, and successful execution of specialized projects. The Supervisor will lead…
Added 27 mins ago
SS
Site Security Manager
Securitas Security Services USA, Inc.
Quebec, QC
- $95,000 to $105,000 CAD / year
- Full-time
The Site Security Manager (SSM) serves as the day-to-day manager of a 24/7 datacenter physical security operations team, supporting a client’s datacenter or other critical facility.…
Added 27 mins ago
NS
Recreation Therapy Associate - Long Term Care
Nova Scotia Health Authority
NS · Glace Bay, NS
- Full-time
Reporting to the Resident Care Manager, and under the supervision of a therapist, the Recreation Therapy Associate is a member of the health care team, providing support to clients and…
Added 27 mins ago
NS
Community Outreach Worker - Adult Outpatient - Mental Health & Addictions
Nova Scotia Health Authority
Kentville, NS
- Full-time
Reporting to the Health Services Manager, the Community Outreach Worker (COW) provides a range of clinical services to adults and their families affected by mental illness and/or substance…
Added 27 mins ago
PE
Manager, Client Experience (Experiential Marketing)
Proof Experiences
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Title: Manager, Client Experience, Experiential Marketing
Added 27 mins ago
NS
Health Care Social Worker B (Bachelors) Central Intake - Mental Health & Addictions
Nova Scotia Health Authority
Dartmouth, NS
- Full-time
Reporting to the Provincial Manager - Intake Mental Health and Addictions (MHA) Program, the Health Care Social Worker position is responsible for facilitation of intake for MHA services.…
Added 27 mins ago
NS
Recreation Therapy Associate - Rehabilitation & Supportive Care Services
Nova Scotia Health Authority
Dartmouth, NS
- Full-time
Reporting to the Health Services Manager, and under the direction of the Recreation Therapist, the Recreation Therapy Associate works to support clients and families through application of…
Added 28 mins ago
JC
Payments Merchant Services - Relationship Manager - Senior Associate
JPMorgan Chase & Co.
Toronto, ON
- Full-time
…well as form partnerships with rising fintech’s to expand our client base and product…
Added 28 mins ago
Manager, Privacy Advisory Services - Global Compliance
Scotiabank
Toronto, ON
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge;
Added 28 mins ago
Sr Service Specialist
The Canada Life Assurance Company
Toronto, ON
Obtain underwriting approval for routine plan changes and review with account manager; managing premium billing problems/issues including employee terminations, new employee additions,…
Added 28 mins ago
Community Outreach Worker - Adult Outpatient - Mental Health & Addictions
Nova Scotia Health and IWK Health
Kentville, NS
Reporting to the Health Services Manager, the Community Outreach Worker (COW) provides a range of clinical services to adults and their families affected by mental illness and/or substance…
Added 28 mins ago
FC
Analyst, Finance and Treasury (18-month contrat)
Fiera Capital
Toronto, ON
- Full-time
Fiera Capital is a global independent asset manager with an entrepreneurial culture and a clear vision: to deliver disciplined, high-conviction investment solutions that create lasting…
Added 42 mins ago
CB
Account Manager (Inside Sales)
Canadian Bearings
Mississauga, ON
- Full-time
Modern AI & Digital Enablement: Use Microsoft Copilot for customer intelligence and conversation capture, HubSpot leads, and NetSuite to reduce busy work and maximize client impact.
Added 57 mins ago
TH
Directeur(trice) expérience client
The Home Depot
Boisbriand, QC
- Full-time
…customer service escalations. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and…
Added 1 hour ago
IF
Manager, Exclusive Services
iA Financial Group
Toronto, ON · Montreal, QC · Quebec, QC · Vancouver, BC
- Full-time
…dynamic team of professionals and actively contributing to their…
Added 1 hour ago
IF
Corporate Branch Manager
iA Financial Group
Vancouver, BC
- $58,422 to $92,583 CAD / year
- Full-time
As a Corporate Branch Manager, you will play a key role in maintaining a strong compliance environment that protects clients, guides Advisor Teams, and strengthens confidence in the…
Added 1 hour ago
IF
Client Relationship Manager, Group Savings and Retirement
iA Financial Group
Montreal, QC
- Full-time
…extensive expertise in group insurance? If so, the role of Client Relationship Manager (CRM) in Group Benefits & Retirement Solutions at iA Financial Group could be the perfect fit for…
Added 1 hour ago
IF
Client Relationship Manager, Partnerships & Affinity Markets – Special Markets
iA Financial Group
Toronto, ON · Vancouver, BC
- Full-time
Reporting to the Manager, Special Risk Underwriting and Client Service, you will provide proactive relationship, portfolio, and business development support to clients, brokers, third-party…
Added 1 hour ago
EL
Recruiter - 12 month contract
Empire Life
Kingston, ON
- $79,200 to $126,500 CAD / year
- Contract
Participates in professional development and networking to increase understanding of key recruiting trends and digital tools within the Canadian financial landscape.

Livingston International

Customs Solutions, Technology Service Manager

Toronto, ON, M9C 5J5, Canada

The good-faith salary range for this position is 70,825-106,500 CAD. · Full-time

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Job details

Pay: The good-faith salary range for this position is 70,825-106,500 CAD.
Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

Original job description

Customs Solutions, Technology Service Manager

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.

JOB SUMMARY

N/A

KEY DUTIES & RESPONSIBILITIES

Training & Enablement

Run product “orientation” sessions for Client Service, CFS, Sales, and/or any other stakeholder.
Deliver demos and training sessions on our digital platforms to internal teams and sometimes clients
Contribute to the development of user guides, tip sheets, webinars, and video demos.
Train Sales and Client Service on how to speak to product features to improve their productivity
Update existing documentation when a feature changes/ is added (not just create new ones)
Record short video walkthroughs for common questions to reduce repeat tickets - to be stored and assigned to internal teams
Organize and maintain training content somewhere findable

Support & Troubleshooting

Act as help-desk style point of contact for internal product inquiries
Guiding Client Service and CFS on responding to customer inquiries and troubleshooting
Triage issues to determine root cause: software bug vs. user training gap
Escalate confirmed software issues to IT Developers
Act as a point of escalation to client inquiries.
Understand and support in the resolutions of root cause analysis
Create support and feedback channels across the organization

Client & Onboarding Coordination

Support internal teams in migrating client users from the legacy tools to the new ones
Create/change and support internal processes as needed
Process user setup requests (email changes, admin rights transfers, etc.)

Cross-Functional / Product Management

Partner with Product Management, and IT Developers to understand new features end-to-end
Understand the full data flow - from backend data source to what the customer sees in the tool
Partner with Product to coordinate product launches (communication, notices, internal emails, external emails)
Understand the ecosystem of products we own and how they work
Adapt to any oncoming projects
Other duties as assigned.

KNOWLEDGE & SKILLS

3 to 5 years of proven Customs Brokerage experience.
Minimum of 2 years of customer-facing experience.
Intermediate to Advanced computer, web navigation, and data entry skills (MS Word, Excel, PowerPoint & Outlook).
Excellent communication skills (both verbal and written); ability to converse in French and/or Spanish a definite plus.
Ability to prioritize and multitask.
Strong attention to detail and organizational skills .

WORK EXPERIENCE – MINIMUM REQUIRED

3 years of related experience

EDUCATION

Required: Associates Degree or post-secondary education in Logistics or Supply Chain Management

CERTIFICATIONS DESCRIPTION

Preferred: Customs certification

COMPETENCIES

Business Acumen and Straight Talk

At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors.

Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development. Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions. The good-faith salary range for this position is 70,825-106,500 CAD. Actual compensation will be determined based on these factors and may vary accordingly.

Diversity, Equity, and Inclusion at Livingston

We are proud to be an inclusive employer and welcome applicants of all backgrounds, experiences, and perspectives. We know some candidates, especially women and people of color, may hesitate to apply unless they meet every requirement. If this role excites you, we encourage you to apply.

Livingston is an equal opportunity employer committed to fostering an inclusive and accessible workplace. Accommodations are available throughout the recruitment process for applicants with disabilities. If you require an accommodation, please advise when submitting your application. In accordance with Ontario transparency requirements, this posting is for an existing, currently available position. In accordance with Ontario transparency requirements, this posting is for an existing, currently available position.

Job Type: Full Time

Location: ON Toronto - CN030

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More about this job

Responsibilities

The Technology Service Manager will lead product training and enablement sessions for internal teams while acting as a primary point of contact for technical support and troubleshooting. They will also collaborate with product management and IT developers to coordinate product launches and manage user onboarding processes.

Requirements

Candidates must have 3 to 5 years of experience in customs brokerage and at least 2 years of customer-facing experience. An associate degree or post-secondary education in logistics or supply chain management is required.

Skills

Customs brokerage
Customer service
Training and enablement
Technical support
Troubleshooting
Product management
Data analysis
Communication
Multitasking
Organizational skills
MS Word
MS Excel
MS PowerPoint
MS Outlook
Logistics
Supply chain management

Benefits

Competitive compensation
Comprehensive benefits
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Customs Brokerage
Logistics
Supply Chain Management
Technology Service Manager
Product Training
Help-desk
Root Cause Analysis
Software Troubleshooting
Onboarding
Product Management
Data Flow
MS Office
Web Navigation
Communication Skills
International Trade
Compliance
Freight Forwarding
Digital Platforms
User Guides
Webinars

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