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Added 14 mins ago
SM
Power Builder Developer - 29954-RFR-DTS-074
S M Software Solutions Inc
Winnipeg, MB
- Contract
We are seeking an experienced PowerBuilder Developer to work with one of our Public Sector clients located at 215 Garry Street, Winnipeg, Manitoba. The successful candidate will be…
Added 14 mins ago
SM
Power Builder Developer - 29954-RFR-DTS-074
S M Software Solutions Inc
Winnipeg, MB
- Contract
We are seeking an experienced PowerBuilder Developer to work with one of our Public Sector clients located at 215 Garry Street, Winnipeg, Manitoba. The successful candidate will be…
Added 14 mins ago
SM
Power Builder Developer - 29954-RFR-DTS-074
S M Software Solutions Inc
Winnipeg, MB
- Contract
We are seeking an experienced PowerBuilder Developer to work with one of our Public Sector clients located at 215 Garry Street, Winnipeg, Manitoba. The successful candidate will be…
Added 14 mins ago
SM
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 14 mins ago
SM
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 14 mins ago
SM
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 14 mins ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
…architecture, enterprise application development, .NET, Microsoft SQL Server, Java, JavaScript, and large-scale healthcare applications. The successful candidate will work closely with the…
Added 14 mins ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
…architecture, enterprise application development, .NET, Microsoft SQL Server, Java, JavaScript, and large-scale healthcare applications. The successful candidate will work closely with the…
Added 14 mins ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
…architecture, enterprise application development, .NET, Microsoft SQL Server, Java, JavaScript, and large-scale healthcare applications. The successful candidate will work closely with the…
Added 14 mins ago
SM
AI Engineer
S M Software Solutions Inc
Mississauga, ON
- Full-time
Solid SQL, data modeling, and data engineering fundamentals.
Added 14 mins ago
SM
RQ11645 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Full Stack Software Developer with demonstrated experience designing, developing, testing, and supporting enterprise web applications and AI-enabled solutions. The…
Added 14 mins ago
SM
Python Developer - Onsite
S M Software Solutions Inc
Mississauga, ON
- Full-time
We are seeking an experienced Python Developer with 8+ years of experience to join Citi’s technology team in Mississauga, ON, Canada. The role focuses on advanced Python development,…
Added 14 mins ago
SM
AI Engineer
S M Software Solutions Inc
Mississauga, ON
- Full-time
Solid SQL, data modeling, and data engineering fundamentals.
Added 14 mins ago
SM
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 14 mins ago
SM
Python Developer - Onsite
S M Software Solutions Inc
Mississauga, ON
- Full-time
We are seeking an experienced Python Developer with 8+ years of experience to join Citi’s technology team in Mississauga, ON, Canada. The role focuses on advanced Python development,…
Added 14 mins ago
SM
AI Engineer
S M Software Solutions Inc
Mississauga, ON
- Full-time
Solid SQL, data modeling, and data engineering fundamentals.
Added 14 mins ago
SM
Software Developer – CRM – Senior - RQ11653
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – CRM with strong hands-on experience in Microsoft Dynamics 365, Microsoft Power Platform, Azure solution design, Dynamics CRM Customer Service…
Added 14 mins ago
SM
RQ11711 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Software Developer with extensive experience in Goaltend development, TP Macro Language, TP environment, .NET, ASP.NET Core, Blazor Server, C#, LINQ, Razor, SQL,…
Added 14 mins ago
SM
RQ11711 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Software Developer with extensive experience in Goaltend development, TP Macro Language, TP environment, .NET, ASP.NET Core, Blazor Server, C#, LINQ, Razor, SQL,…
Added 14 mins ago
SM
Python Developer - Onsite
S M Software Solutions Inc
Mississauga, ON
- Full-time
We are seeking an experienced Python Developer with 8+ years of experience to join Citi’s technology team in Mississauga, ON, Canada. The role focuses on advanced Python development,…
Added 14 mins ago
SM
RQ11711 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Software Developer with extensive experience in Goaltend development, TP Macro Language, TP environment, .NET, ASP.NET Core, Blazor Server, C#, LINQ, Razor, SQL,…
Added 14 mins ago
SM
RQ11431 - Specialized IT Consultant – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Added 14 mins ago
SM
RQ11635 – Software Developer – ETL – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – ETL with strong experience in data warehousing, business intelligence, reporting, ETL development, Oracle SQL/PL/SQL, Informatica, Crystal…
Added 14 mins ago
SM
Software Developer – CRM – Senior - RQ11653
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – CRM with strong hands-on experience in Microsoft Dynamics 365, Microsoft Power Platform, Azure solution design, Dynamics CRM Customer Service…
Added 14 mins ago
SM
RQ11645 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Full Stack Software Developer with demonstrated experience designing, developing, testing, and supporting enterprise web applications and AI-enabled solutions. The…

Livingston International

Process Improvement Lead

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

The Lead, Process Improvement – Finance Operations is responsible for driving operational excellence across Finance Operations functions. Reporting to the Director, Finance Operations, this role leads structured process improvement initiatives, oversees finance applications and KPIs, strengthens policy and control frameworks, and advances automation and digital enablement initiatives.

This position partners closely with Finance and Operations leaders to ensure financial transactions are executed accurately and efficiently, reporting requirements are met, finance systems are optimized, and service levels continuously improve. The role requires a highly analytical, metrics-driven leader with strong business acumen and the ability to translate process insights into measurable operational outcomes.

Duties:

Operational Excellence & Process Improvement

Lead and participate in Finance Process Improvement initiatives using structured methodologies (e.g., Lean, Six Sigma, or similar frameworks).
Conduct process mapping, workflow redesign, root cause analysis, and value stream assessments to improve efficiency, quality, and service delivery.
Develop, implement, and standardize policies, SOPs, SLAs, and operational standards for Accounts Payable, Duty Audit, and related finance functions.
Identify automation opportunities and implement lightweight digital solutions (e.g., Power Automate, VBA, reporting tools, AI-enabled solutions).
Align finance systems and technology platforms to support critical business processes and reporting requirements.
Reinforce adherence to company policies, internal controls, and industry best practices.

Systems Oversight & Data Integrity

Oversee finance applications and ensure effective system setup, governance, and access controls.
Review and approve system access for Finance Operations staff in accordance with internal control requirements.
Verify integrity and accuracy of financial data within accounting systems.
Investigate assigned variance, identify discrepancies, and implement corrective solutions.

Performance Management & Analytics

Establish and monitor KPIs, service levels, quality standards, and internal controls across Finance Operations.
Drive a metrics-based culture focused on continuous improvement and service excellence.
Analyze large datasets to identify performance trends, risks, and improvement opportunities.
Provide actionable insights and executive-ready recommendations to Finance and Operations leadership.

Issue Resolution & Stakeholder Partnership

Serve as the primary escalation point for internal and external audits and operational finance applications.
Ensure timely resolution of issues through strong cross-functional collaboration.
Maintain clear, professional communication with internal stakeholders, clients, and external partners.
Support leadership in meeting operational and strategic objectives.

Team Support & Coaching:

Lead, mentor, and develop the finance operations team, including hiring, training, and performance evaluations.
Train and coach staff on analysis skills, financial applications, and departmental policies and procedures
Assists team with the troubleshooting and resolution of issues or problems, when necessary
Promote a culture that emphasizes both individual accountability and a commitment to ongoing learning and development.

Skills:

To perform this job successfully, the person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable a person with disabilities to perform the essential functions.

Strong working knowledge of lightweight automation and prototyping tools (e.g., Excel VBA, Power Automate, SQL/Power BI, scripting, agentic AI).
Map processes, define SOPs, monitor SLAs, analyze root causes; drive continuous improvement and automation
Practical experience with Lean, Six Sigma, or similar methodologies, applied in an agile and outcome-focused manner.
Strong understanding of internal controls, audit requirements, and financial data governance.
Demonstrated success partnering with business and finance leaders to meet operational and strategic goals.
Strong business acumen, advanced analytical and problem-solving skills with the ability to interpret complex datasets and drive evidence-based decisions.
Ability to navigate financial and operations applications; research variances and identify root causes of discrepancies
Proven ability to meet tight timelines in an environment with competing priorities
Be proactive and energetic in the work situation, seeking to get things done and able to multi-task
Excellent communication and stakeholder engagement skills.
Coaching and development skills
Advanced proficiency in the use of Microsoft Suite (Outlook, Teams, Word, Excess, Access and PowerPoint). Experience with advanced data / analytical software would be an asset.

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More about this job

Responsibilities

Lead process improvement and automation initiatives across Finance Operations, while overseeing finance applications, data integrity, controls, and performance metrics. Partner with stakeholders to resolve issues, improve service delivery, and coach and develop the finance operations team.

Requirements

Requires practical experience with Lean, Six Sigma, or similar methods; strong knowledge of financial controls, audit requirements, data governance, and finance applications; and advanced analytical and problem-solving abilities. Candidates should also have experience with automation and analytics tools, strong communication and coaching skills, and the ability to manage competing priorities.

Skills

Process Improvement
Lean
Six Sigma
Process Mapping
Root Cause Analysis
Workflow Redesign
Automation
Power Automate
Excel VBA
SQL
Power BI
Internal Controls
Financial Data Governance
KPI Management
Data Analysis
Stakeholder Engagement

Visa sponsorship

Not detected in the job text

Keywords

Finance Operations
Process Improvement
Operational Excellence
Lean
Six Sigma
Process Mapping
Workflow Redesign
Root Cause Analysis
Value Stream Assessment
Standard Operating Procedures
Service-Level Agreements
Accounts Payable
Duty Audit
Power Automate
Excel VBA
SQL
Power BI
Agentic AI
Finance Applications
Internal Controls
Financial Data Governance
KPI Management
Data Integrity
Variance Analysis
Automation
Digital Enablement
Audit Requirements
Microsoft Office
Performance Management

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