Advisory Support Director

Job ID:42088

Location:Halifax : 237 Brownlow Avenu, Athens : 348 Syggrou Avenue, Busan : CJ Korea Express Buildin, Mumbai : Aurum Q Parc, Singapore : Metropolis Tower 1, Southampton : Hampshire House

Position Category:Consulting

Position Type:Employee Regular

Advisory Support Director

Lloyd’s Register

Location: Halifax, Canada (multiple locations also considered)

What we’re looking for

We are continuing our development into a truly global team so that we can effectively provide value-added services and support to our clients and LR teams. We are creating a single global business support team and seeking to recruit a Support Director to lead the team and drive its development to become a high-performance team.

The Global Head of Business Support for Advisory is responsible for leading a global business support team for LR’s Advisory Business. This team is expected to consist of 7-10 colleagues located globally in Americas, Europe and Asia.

This role will be responsible for leading all business support activities, driving process management, subcontractor management, business assurance, reporting, consistency and efficiency across the organisation.

What we offer you 

• The opportunity to work for an organization that has a strong sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes
• Full-time permanent position       

The role

• Leadership and Performance Management: Lead and manage a global team responsible for business support activities. Provide guidance, support, and performance management to team members to foster a high-performance culture, ensuring high levels of accountability and performance within the team. Together with the Advisory leadership Team, lead / coordinate the Advisory Solutions component of any LR transformation activities.
• Business Support Management: Accountable for RP work done within Advisory Project Coordination team (through ByD and any future ERP system), delegation of new advisory projects to team, monitor overall health of projects (including Credit Notes), manage accrued revenue across all advisory projects, and Advisory Solutions process management and subcontractor management. Generating project tracking reports and help identify potential delivery issues, addressing issues related to missing time, and assess and highlight any issues as per Conflict of Interest policies and procedures.
• Stakeholder Management: Lead and facilitate team collaboration with stakeholders to ensure alignment and effective communication. Act as the primary point of contact for Commercial / Commercial Execution teams, facilitating the handoff of projects requiring coordination. Build / develop strong working relationships with senior stakeholders including Operations, Commercial and Sales to ensure service provided continues to evolve and aligns with LR strategic goals. Also, Support OTS Director in addressing issues relating to Advisory Solutions Business. While the role is primarily for the Advisory Solutions part of the LR Advisory business, engagement with colleagues in support roles within OTS part of LR Advisory Business will be important for consistency and understanding.
• Process Improvement: Continuously evaluate and refine processes and procedures to enhance efficiency and effectiveness in business support functions.
• KPIs and Standards: Establish and monitor Key Performance Indicators (KPIs) and targets for the team together with Operations Director.
• Knowledge Management: Oversee knowledge management efforts within the support function, ensuring critical knowledge is built, maintained, shared, and applied globally.
• Continuous Learning: Promote a culture of knowledge sharing and continuous learning within the team.

What you bring

• Strong customer focus and experience of managing clients’ expectations.
• Experience of / expertise in what good practice business support processes and ways of working should be in an organization like LR.
• Significant experience of working with ByD  and the associated project support processes.
• Strong leadership skills, with the ability to motivate and develop high-performing teams. Line manager experience is a strong asset but not a mandatory requirement.
• Excellent problem-solving and decision-making abilities, with a proactive approach to managing escalations and implementing preventive measures.
• Experience in continuous process improvement and knowledge management.
• Strong understanding of global processes and standards, with the ability to monitor compliance and drive adherence across the team.
• Strategic thinking and the ability to align team activities with organizational goals and objectives.
• Proven ability to work effectively and professionally across different cultural environments.
• Flexibility to engage with a global workforce and across multiple time zones, which will periodically require being available outside of standard business hours.

You are someone who

• Is keen to take accountability and ownership for delivering customer needs
• Is able to self-manage and prioritize tasks towards achieving goals
• Is effective at solving problems, trouble-shooting and making timely decisions
• Is flexible and eager to take initiatives
• Communicates in a structured way and has ability to present technical ideas in user-friendly language
• Displays a team spirit, particularly in a multicultural environment
• Responds positively to learning opportunities and is comfortable stepping out of own comfort zone

About us

We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry’s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.

Be a part of 

Lloyd’s Register is wholly owned by the Lloyd’s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy, Lloyd’s Register colleagues and Lloyd’s Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place.

Want to apply. 

Here at Lloyd’s Register, we care, we share and we do the right thing in every situation. It’s ingrained in our culture and everything we do. We are committed, and continually strive, to lead with our values that empower and enable an inclusive environment conducive to your growth, development and engagement. It doesn’t matter who you are, what you have experienced, how you identify, how old you are, where you are from, what your beliefs are or how your brain or body works – the diversity of our colleagues is fundamental to our futures and the changes we can make together. Our inclusive culture allows us to connect together authentically and to be courageous and bold. We don’t just talk about our differences, we celebrate them!

We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you.

If you don't tick every box in these ads, please don't rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy.

We care, we share, we do the right thing.

If you have further questions about this role, please contact us at careers@lr.org and we will respond to you as soon as possible.

Diversity and Inclusion at Lloyd's Register:

Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.

As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible.
• communicating and promoting vacancies offering an interview to disabled people who meet the minimum criteria for the job.
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay in work.
• at least one activity that will make a difference for disabled people.

Find out more about Disability Confident at: www.gov.uk/disability-confident

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The Lloyd's Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. (Group entities).