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Added 13 mins ago
Forklift Operator
Smurfit Westrock
Guelph, ON
…creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to…
Added 13 mins ago
Production Worker
Smurfit Westrock
Guelph, ON
…creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to…
Added 13 mins ago
B
Software Developer, Winter 2027 (Co-op/Internship) - 12 Months
BMO
Toronto, ON · BMOPLACE
- Full-time
As a full-time employee, we would require 3-5 years of experience, however as part of the BMO campus program, we are looking for motivated individuals with a strong desire to learn.
Added 13 mins ago
B
Product Control Analyst, Winter 2027 (Co-op/Internship) - 4 Months
BMO
Toronto, ON · FCP
- Full-time
As a full-time employee, we would require 3-5 years of experience, however as part of the BMO campus program, we are looking for motivated individuals with a strong desire to learn.
Added 27 mins ago
Assistant Educator - Infant Program
Upper Canada Child Care
New Tecumseth, ON
Full-Time Full Day Position (30 hours/week): Candidates must be available to work a 6-hour shift Monday-Friday to be considered.
Added 27 mins ago
T
Manager Pricing Analytics
TD
Toronto, ON · Montreal, QC
- Full-time
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at…
Added 27 mins ago
T
Business Insights Analyst II
TD
Toronto, ON · Montreal, QC
- Full-time
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at…
Added 42 mins ago
GI
General Application- London Ontario
Goodwill Industries Ontario Great Lakes
London, ON
- Up to $18.5 CAD / hour
Benefits (dental/health) available for full-time and some part-time positions (based on hours worked).
Added 57 mins ago
YO
Facility Staff
YMCA of Greater Halifax/Dartmouth
Dartmouth, NS
- Contract
Reporting to the Cleaning manager, the Full Time ( On Contract) Facility Cleaner plays a vital role in ensuring that the YMCA facility is clean, safe, and welcoming for members, guests, and…
Added 57 mins ago
Retail Operations Expert, Place St-Eustache
Bell
Saint-Eustache, QC
Competitive hourly wage plus full benefits package, even for part time employees
Added 1 hour ago
IF
Manager, Exclusive Services
iA Financial Group
Toronto, ON · Montreal, QC · Quebec, QC · Vancouver, BC
- Full-time
…various internal and external partners, including Managing General Agencies (MGAs) and…
Added 1 hour ago
EL
Human Resources Generalist
Empire Life
Toronto, ON · Greater Toronto Area, Canada
- $79,200 to $126,500 CAD / year
- Full-time
…skills and experience. The listed salary range serves as a general pay guideline for this position's pay…
Added 1 hour ago
M
Senior Property Accountant - Multi-Residential
Morguard
Mississauga, ON
- Full-time
General Accounting Completes the day-to-day transactions (i.e. recording transactions to journals, posting to ledgers, calculating trial balances, posting accruals, completing bad debt…
Added 2 hours ago
LG
Leaf Filter Installer
LeafFilter Gutter Protection
Regina, SK
- Full-time
Flexible schedule – Set your own work schedule, work part-time, full-time, or as needed
Added 2 hours ago
CU
Early Childhood Educator
Capilano University
North Vancouver, BC
- Full-time
To help us focus our efforts, we ask all applicants, should they wish, to complete a short anonymous questionnaire. The questionnaire results are not connected to you or your application,…
Added 2 hours ago
CU
Privacy Info Access and Records Mgmt Coord
Capilano University
North Vancouver, BC
- Full-time
To help us focus our efforts, we ask all applicants, should they wish, to complete a short anonymous questionnaire. The questionnaire results are not connected to you or your application,…
Added 2 hours ago
LG
Leaf Filter Installer
LeafFilter Gutter Protection
Port Coquitlam, BC
- Full-time
Flexible schedule – Set your own work schedule, work part-time, full-time, or as needed
Added 3 hours ago
LF
Dealer Development Manager, SecureDrive (Business Development/Sales) - Edmonton
LGM Financial Services
AB · Edmonton, AB
- Full-time
…dealerships across Canada to deliver award-winning F&I solutions. As part of our next phase of growth, the SecureDrive brand is expanding rapidly nationally, offering a full suite of…
Added 3 hours ago
TO
Part-Time Attendant II, Maintenance Helper
Town of Whitby
Whitby, ON · McKinney Centre
- Part-time
assisting with ice resurfacing and/or pool readings under the direction of the Full Time Facility Attendant;
Added 3 hours ago
UO
Analytical Lab Services Specialist
University of Waterloo
Waterloo, ON
- Full-time
At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance…
Added 3 hours ago
UO
Graduate Recruitment Officer
University of Waterloo
Waterloo, ON · Science Teaching Complex
- Full-time
At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance…
Added 3 hours ago
T
Operations Manager
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
We help clients grow their business with sales at scale by optimizing account performance and growing their investment. As an Operations leader, you are responsible for growing and…
Added 3 hours ago
T
Operations Manager
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
We help clients grow their business with sales at scale by optimizing account performance and growing their investment. As an Operations leader, you are responsible for growing and…
Added 4 hours ago
E
Test Manager ISAC System Verification
Ericsson
Ottawa, ON
- Full-time
…wireless communications with sensing capabilities that will help define the evolution toward 6G. As part of the new ISAC System Verification organization within EU RCE SPS, we are building…
Added 5 hours ago
A
General Assistant
ALS
Fort St. John, BC · CAN - BC - Fort St John
- Full-time
At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.

LMI Technologies

IT Service Professional

Burnaby, BC, V5J 5J8, Canada

$46,403 to $58,000 CAD / year · Full-time

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Job details

Pay: $46,403 to $58,000 CAD / year
Job type: Full-time
Apply by: Jan 3, 2027
Experience: 1–3 years of experience in a help desk or IT support role within a corporate environment.
Posting language: English
Posted: Oct 5, 2026

Original job description

IT Service team member serves as the frontline face of our global IT department, directly driving end-user enablement, rapid incident triage, and hands-on manufacturing support.

Working as part of our global IT team and reporting directly to the IT Service Manager at our Burnaby head office, your mission is to maintain peak operational workflow for our staff by managing ticketing queues, delivering user training, creating or updating documentation and reporting, and keeping communication channels seamless.

Work Arrangement: Upon successful completion of the probation period, this hybrid role will work full-time from the HQ office 4 days per week and 1 day per week from home.

Typical Duties, Activities, & Responsibilities

Frontline Support & Ticket Management
- Active oversight, prioritization, and management of corporate IT service tickets.
- Direct, empathetic technical assistance across virtual spaces, chats, emails, and physical desk-side visits.
Software Enablement, AI Tools Support & Training
- Software & Generative AI Support: Provide hands-on guidance and troubleshooting for everyday office software, Google Workspace tools, and AI tools to help staff work efficiently.
- User Accounts & Access Management: Set up new user accounts, manage group permissions, assist employees with password resets and system logins, and manage account closures.
- User Training & Documentation: Lead onboarding for new hires, provide training on software and IT tools, author and update easy-to-follow user guides and knowledge base articles, and manage software licenses.
Manufacturing Support
- Manufacturing Operations Support: Provide technical assistance for shop-floor systems, production hardware, and manufacturing workstations to maintain continuous operations.
- Regional Transit: Routine travel between regional corporate offices across the Lower Mainland as operationally requested. (Note: Mileage for personal vehicle deployment is fully reimbursed based on actual mileage).
Hardware Deployment & Lifecycle Management
- Sourcing, physical deployment, configuration, and hands-on troubleshooting of computing hardware, network peripherals, network cross-connections, and workstation operating systems.
- Asset tracking documentation and asset lifecycle administration.
Policy Enforcement
- Enforcing and upholding strict internal IT security protocols and compliance guidelines across all departments.
- Adhering to the LMI Employee Handbook and company policies.

Education & Qualifications

Core Requirements
- Diploma in Information Technology or a related field.
- 1–3 years of experience in a help desk or IT support role within a corporate environment.
Technical Skills
- Working knowledge of Google Workspace and Generative AI tools.
- Automation & Scripting: Demonstrated ability or strong interest in using automation tools to optimize repetitive operational tasks.
- Experience with corporate antivirus software.
- Fundamental understanding of IT ticketing systems.
- Fundamentals of corporate networking (packet analysis, VLAN, WiFi, etc.).
- Fundamentals of Google Workspace and Active Directory.
- Multi-OS fundamentals (Windows Enterprise, macOS, and Linux distributions).
General Skills & Competencies
- Excellent verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users.
- Strong analytical and problem-solving skills with a proactive approach to identifying and resolving issues.
- A customer-centric attitude with a focus on providing excellent service and ensuring user satisfaction.
- Ability to effectively collaborate with IT team members and colleagues across different departments.
- Ability to prioritize tasks, manage time effectively, and work independently.

Our Hiring Journey: We believe in a transparent and collaborative hiring journey. Our goal is to ensure you are as excited about us as we are about you. Below is the typical path:

Initial Screening: Discovery conversation with HR.
Hiring Manager Interview: Discussion with the IT Service Manager regarding role alignment.
Team Fit: Opportunity to meet with potential peers and cross-functional team members.
Assessment: Some roles may entail a technical assessment to further discover your technical capabilities and skills.

Salary Range: $46,400 - $58,000 CAD + Eligibility for Profit Sharing Program Participation (pending successful completion of probationary period and based on business performance).

Perks and Benefits

Health Benefits: Full health care coverage (with 100% paid premiums) including dental, vision, and drugs for you and your family.
Work-Life Balance: We support a healthy balance with hybrid work arrangements, flextime, and competitive paid time off.
Growth & Development: An annual Education Support Program for training and professional growth, plus annual performance reviews.
Enjoy free snacks and drinks, team-building events, tenure awards, and our official "May the 4th" (Star Wars Day) company holiday!
Access to an on-site fitness facility, tennis/basketball court, and company-wide wellness initiatives.
Please note that financial relocation assistance and immigration sponsorship are not available for this position.
We are recognized as a “Great Place to Work” for 10 consecutive years!

While we appreciate your interest in LMI very much, we are only able to respond to candidates selected for further consideration.

We assure you, once you complete your application, your information is safe with us. To learn more about how we use your personal data, please review our Privacy Policy (https://lmi3d.com/privacy-policy).

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More about this job

Responsibilities

The IT Service Professional manages frontline technical support, ticket queues, and user training while ensuring seamless operational workflow. They are also responsible for hardware deployment, manufacturing system support, and enforcing internal IT security protocols.

Requirements

Candidates must possess a diploma in Information Technology or a related field and 1–3 years of experience in a corporate help desk or IT support role. Proficiency in Google Workspace, Active Directory, and multi-OS environments is required, along with strong communication and problem-solving skills.

Skills

Help desk support
IT service management
Google Workspace
Generative AI tools
User account management
Technical documentation
Hardware deployment
Network troubleshooting
Active Directory
Automation
Scripting
Windows Enterprise
MacOS
Linux
Incident triage
Customer service

Benefits

Health care coverage
Dental insurance
Vision insurance
Drug coverage
Profit sharing program
Education support program
Paid time off
Flextime
Fitness facility access
Company holiday

Visa sponsorship

Not detected in the job text

Keywords

IT Service
Help Desk
Google Workspace
Generative AI
Active Directory
Hardware Deployment
Network Peripherals
VLAN
Packet Analysis
Windows Enterprise
MacOS
Linux
Automation
Scripting
Ticketing Systems
Manufacturing Support
Asset Lifecycle Management
IT Security
Compliance
Technical Support
Onboarding
Knowledge Base
Troubleshooting
Workstation Support
Corporate IT

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