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Added 14 mins ago
B
Technician Workplace Technology
BCAA
Burnaby, BC · *Head Office
- Full-time
We're currently looking for a Technician, Workplace Technology to join our Information Systems team at our Head Office in Burnaby.
Added 40 mins ago
RB
IT Operations Team Lead
Robert B. Somerville Co. Limited
King City, ON
- Full-time
…organization’s IT operations and support services. Reporting to the Head of Information Technology / CISO, this role leads a team of technical resources while remaining actively involved in…
Added 42 mins ago
R
Financial Analyst, FP&A (Hybrid – Boucherville)
RONA
Boucherville, QC
- Full-time
…to have a reliable transportation to and from our corporate head office located in Boucherville (Quebec), to come to the office on a regular…
Added 1 hour ago
G
Spécialiste des tests système / System Test Specialist - DAP
Genetec
Montreal, QC
- Full-time
Setup the test environment by sourcing a combination of the necessary hardware, software and simulation components
Added 1 hour ago
G
Spécialiste des tests système / System Test Specialist - DAP
Genetec
Remote, Canada
- Full-time
- Remote
Added 1 hour ago
R
head cashier
RONA
Rosemère, QC
- Full-time
…and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all…
Added 1 hour ago
R
head cashier
RONA
Pointe-Claire, QC
- Full-time
…and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all…
Added 3 hours ago
AW
Software Development Engineer II, S3 Shard Store
Amazon Web Services (AWS)
Vancouver, BC
- Full-time
…and you will tackle some of the most difficult problems in S3 head-on. You will be responsible for the design and implementation of new components and improvements to services within our…
Added 4 hours ago
eTrading Engineering Lead
HSBC Global Services Limited
Toronto, ON
Join Markets and Securities Services Information Technology (IT) as Regional Head of electronic Trading (eTrading) Infrastructure Engineering in Toronto, Canada. This role owns the regional…
Added 5 hours ago
Systems Administrator - Specialist
Calgary Co-op
Calgary, AB
…- Specialist to join our Information Technology team at our Head Office in Calgary. In this role, you will provide technical support to internal customers while ensuring the stability,…
Added 5 hours ago
C
Hardware Clerk
Co-op
MB · St Jean Baptiste, MB
- Part-time
Sun Valley Co-op is currently hiring for the Part- time position of Hardware Clerk for our St. Jean Home Centre location.
Added 6 hours ago
Software Development Engineer II, S3 Shard Store
Amazon
Vancouver, BC
…and you will tackle some of the most difficult problems in S3 head-on. You will be responsible for the design and implementation of new components and improvements to services within our…
Added 6 hours ago
KB
IT Operations & Automation Specialist
Kraft Berger LLP Chartered Professional Accountants
Markham, ON
- Full-time
You will split your time between hands-on work with our on-premises hardware & cloud and on-premises software & services; take charge of initiatives to build and tweak automations and…
Added 17 hours ago
LT
IT Service Professional
LMI Technologies
Burnaby, BC
- Full-time
Working as part of our global IT team and reporting directly to the IT Service Manager at our Burnaby head office, your mission is to maintain peak operational workflow for our staff by…
Added 19 hours ago
BR
Robotics Software Developer – ROS2, State Estimation, Perception
BHF Robotics
Markham, ON
- Full-time
Production C++ Development: Write clean, deterministic, and computationally efficient C++ code capable of running within strict real-time CPU/GPU budgets on edge hardware.
Added 19 hours ago
R
Head Cashier / Cashier Supervisor
RONA
Red Deer, AB
- Full-time
…and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all…
Added 19 hours ago
LT
IT Service Professional
LMI Technologies
Burnaby, BC
- $46,403 to $58,000 CAD / year
- Full-time
Working as part of our global IT team and reporting directly to the IT Service Manager at our Burnaby head office, your mission is to maintain peak operational workflow for our staff by…
Added 20 hours ago
CW
Service Technician - Hybrid Role
Cascadia Windows & Doors
Langley (District), BC · Langley, BC
- $30 to $38 CAD / hour
- Full-time
Knowledge of European Tilt & Turn hardware is an asset.
Added 22 hours ago
LD
Store Systems and Administration
London Drugs Limited
Chilliwack, BC
- $18.25 to $21.58 CAD / hour
- Other
Maintain store hardware systems, including point-of-sale systems, operational software programs and communication networks
Added 1 day ago
TU
Labourer 3
The University of British Columbia
Vancouver, BC
- $4,877 to $5,317 CAD / month
- Full-time
…receives daily work assignments and directions from the Operations Head, Waste Management. The Labourer works with a variety of trades and labourers within the Municipal services unit as…
Added 1 day ago
R
Head Cashier - Part Time
RONA
Calgary, AB
- Part-time
…and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all…
Added 1 day ago
IT Support Technician
R W Tomlinson
Ottawa, ON
Diagnose and repair hardware faults, coordinate warranty repairs, and keep asset records accurate from issuance to disposal.
Added 1 day ago
Q
Head of Product Development- Diffuser Hardware
Quikr
Vancouver, BC
- Full-time
This person will lead hardware products across the full lifecycle, from product requirements and engineering development through validation, industrialization, mass production, launch, and…
Added 1 day ago
UO
Labourer 3
University of British Columbia
Vancouver, BC · UBCV | University Services Building (USB)
- $4,877 to $5,317 CAD / month
- Full-time
…receives daily work assignments and directions from the Operations Head, Waste Management. The Labourer works with a variety of trades and labourers within the Municipal services unit as…
Added 1 day ago
Chief Product Owner, Network & Communication R&D
Siemens
Concord, ON
Siemens Digital Industry offers a comprehensive portfolio of seamlessly integrated hardware, software and technology-based services to support companies worldwide in enhancing the…

LMI Technologies

IT Service Professional

Burnaby, BC, V5J 5J8, Canada

$46,403 to $58,000 CAD / year · Full-time

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Job details

Pay: $46,403 to $58,000 CAD / year
Job type: Full-time
Apply by: Jan 3, 2027
Experience: 1–3 years of experience in a help desk or IT support role within a corporate environment.
Posting language: English
Posted: Oct 5, 2026

Original job description

IT Service team member serves as the frontline face of our global IT department, directly driving end-user enablement, rapid incident triage, and hands-on manufacturing support.

Working as part of our global IT team and reporting directly to the IT Service Manager at our Burnaby head office, your mission is to maintain peak operational workflow for our staff by managing ticketing queues, delivering user training, creating or updating documentation and reporting, and keeping communication channels seamless.

Work Arrangement: Upon successful completion of the probation period, this hybrid role will work full-time from the HQ office 4 days per week and 1 day per week from home.

Typical Duties, Activities, & Responsibilities

Frontline Support & Ticket Management
- Active oversight, prioritization, and management of corporate IT service tickets.
- Direct, empathetic technical assistance across virtual spaces, chats, emails, and physical desk-side visits.
Software Enablement, AI Tools Support & Training
- Software & Generative AI Support: Provide hands-on guidance and troubleshooting for everyday office software, Google Workspace tools, and AI tools to help staff work efficiently.
- User Accounts & Access Management: Set up new user accounts, manage group permissions, assist employees with password resets and system logins, and manage account closures.
- User Training & Documentation: Lead onboarding for new hires, provide training on software and IT tools, author and update easy-to-follow user guides and knowledge base articles, and manage software licenses.
Manufacturing Support
- Manufacturing Operations Support: Provide technical assistance for shop-floor systems, production hardware, and manufacturing workstations to maintain continuous operations.
- Regional Transit: Routine travel between regional corporate offices across the Lower Mainland as operationally requested. (Note: Mileage for personal vehicle deployment is fully reimbursed based on actual mileage).
Hardware Deployment & Lifecycle Management
- Sourcing, physical deployment, configuration, and hands-on troubleshooting of computing hardware, network peripherals, network cross-connections, and workstation operating systems.
- Asset tracking documentation and asset lifecycle administration.
Policy Enforcement
- Enforcing and upholding strict internal IT security protocols and compliance guidelines across all departments.
- Adhering to the LMI Employee Handbook and company policies.

Education & Qualifications

Core Requirements
- Diploma in Information Technology or a related field.
- 1–3 years of experience in a help desk or IT support role within a corporate environment.
Technical Skills
- Working knowledge of Google Workspace and Generative AI tools.
- Automation & Scripting: Demonstrated ability or strong interest in using automation tools to optimize repetitive operational tasks.
- Experience with corporate antivirus software.
- Fundamental understanding of IT ticketing systems.
- Fundamentals of corporate networking (packet analysis, VLAN, WiFi, etc.).
- Fundamentals of Google Workspace and Active Directory.
- Multi-OS fundamentals (Windows Enterprise, macOS, and Linux distributions).
General Skills & Competencies
- Excellent verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users.
- Strong analytical and problem-solving skills with a proactive approach to identifying and resolving issues.
- A customer-centric attitude with a focus on providing excellent service and ensuring user satisfaction.
- Ability to effectively collaborate with IT team members and colleagues across different departments.
- Ability to prioritize tasks, manage time effectively, and work independently.

Our Hiring Journey: We believe in a transparent and collaborative hiring journey. Our goal is to ensure you are as excited about us as we are about you. Below is the typical path:

Initial Screening: Discovery conversation with HR.
Hiring Manager Interview: Discussion with the IT Service Manager regarding role alignment.
Team Fit: Opportunity to meet with potential peers and cross-functional team members.
Assessment: Some roles may entail a technical assessment to further discover your technical capabilities and skills.

Salary Range: $46,400 - $58,000 CAD + Eligibility for Profit Sharing Program Participation (pending successful completion of probationary period and based on business performance).

Perks and Benefits

Health Benefits: Full health care coverage (with 100% paid premiums) including dental, vision, and drugs for you and your family.
Work-Life Balance: We support a healthy balance with hybrid work arrangements, flextime, and competitive paid time off.
Growth & Development: An annual Education Support Program for training and professional growth, plus annual performance reviews.
Enjoy free snacks and drinks, team-building events, tenure awards, and our official "May the 4th" (Star Wars Day) company holiday!
Access to an on-site fitness facility, tennis/basketball court, and company-wide wellness initiatives.
Please note that financial relocation assistance and immigration sponsorship are not available for this position.
We are recognized as a “Great Place to Work” for 10 consecutive years!

While we appreciate your interest in LMI very much, we are only able to respond to candidates selected for further consideration.

We assure you, once you complete your application, your information is safe with us. To learn more about how we use your personal data, please review our Privacy Policy (https://lmi3d.com/privacy-policy).

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More about this job

Responsibilities

The IT Service Professional manages frontline technical support, ticket queues, and user training while ensuring seamless operational workflow. They are also responsible for hardware deployment, manufacturing system support, and enforcing internal IT security protocols.

Requirements

Candidates must possess a diploma in Information Technology or a related field and 1–3 years of experience in a corporate help desk or IT support role. Proficiency in Google Workspace, Active Directory, and multi-OS environments is required, along with strong communication and problem-solving skills.

Skills

Help desk support
IT service management
Google Workspace
Generative AI tools
User account management
Technical documentation
Hardware deployment
Network troubleshooting
Active Directory
Automation
Scripting
Windows Enterprise
MacOS
Linux
Incident triage
Customer service

Benefits

Health care coverage
Dental insurance
Vision insurance
Drug coverage
Profit sharing program
Education support program
Paid time off
Flextime
Fitness facility access
Company holiday

Visa sponsorship

Not detected in the job text

Keywords

IT Service
Help Desk
Google Workspace
Generative AI
Active Directory
Hardware Deployment
Network Peripherals
VLAN
Packet Analysis
Windows Enterprise
MacOS
Linux
Automation
Scripting
Ticketing Systems
Manufacturing Support
Asset Lifecycle Management
IT Security
Compliance
Technical Support
Onboarding
Knowledge Base
Troubleshooting
Workstation Support
Corporate IT

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