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Added 1 min ago
AG
Gestionnaire de performance, Search
Adelphi Group
Montreal, QC
- Full-time
Our expertise lies in understanding our customers' needs and challenges, and in constantly adapting to them. We build unique media strategies by leveraging data and insights to determine…
Added 1 min ago
AG
Director, Communications Design
Adelphi Group
Toronto, ON
- Full-time
Demonstrated ability to effectively apply knowledge and insights gained from research and reporting resources to media planning.
Added 1 min ago
AG
Sr. Director, Connections Planning
Adelphi Group
Toronto, ON
- Full-time
Demonstrated ability to effectively apply knowledge and insights gained from research and reporting resources to media planning.
Added 1 min ago
AG
Gestionnaire de performance, Social
Adelphi Group
Montreal, QC
- Full-time
Our expertise lies in understanding our customers' needs and challenges, and in constantly adapting to them. We build unique media strategies by leveraging data and insights to determine…
Added 1 min ago
AG
Associate Director, Talent Acquisition
Adelphi Group
Calgary, AB · Toronto, ON
- Full-time
Workday Platform Leadership – Own Workday Recruiting optimization, data integrity, and team enablement documentation.
Added 1 min ago
AG
Senior Vice President, Finance
Adelphi Group
Toronto, ON
- Full-time
Drive financial performance through analysis of staff utilization, client profitability, working capital management (WIP and A/R), cash forecasting, and other key metrics, identifying…
Added 1 min ago
AG
Campaign Manager, Programmatic
Adelphi Group
Toronto, ON
- Full-time
The Campaign Manager, Programmatic is responsible for responsible for campaign set up, tagging and optimization. Their goal is to improve the quality and performance of our campaigns.
Added 1 min ago
AG
Sr Campaign Manager, Programmatic
Adelphi Group
Toronto, ON
- Full-time
The Senior Campaign Manager, Programmatic is responsible for responsible for campaign set up, tagging and optimization. Their goal is to improve the quality and performance of our campaigns.
Added 1 min ago
AG
Senior Financial Analyst
Adelphi Group
Toronto, ON
- Full-time
This is a position within the Finance Department. This position is part of a growing financial analysis team responsible for the accounting and financial duties required to support the…
Added 1 min ago
AG
Intern, Public Affairs
Adelphi Group
Toronto, ON
- Full-time
…Research Internship within our Public Affairs group. This unique and exciting career opportunity is for a “Political Enthusiast” who demonstrates a proven understanding of the Canadian…
Added 1 min ago
AG
Senior Financial Planning & Analysis Analyst
Adelphi Group
Toronto, ON
- Full-time
The role of Senior Financial Planning & Analysis Analyst handles the planning and monthly financial management process for one Omnicom Media agency. The role is responsible for identifying,…
Added 1 min ago
AG
Manager, Media Relations
Adelphi Group
Toronto, ON
- Full-time
Our Toronto office is looking for a Manager – Integrated Media - a proactive, results-oriented public relations professional who excels as a day-to-day client contact and tactical…
Added 1 min ago
AG
Senior Site Analyst
Adelphi Group
Toronto, ON
- Full-time
…a wide array of client sites, including differences in paid and earned traffic from media, search, social, email and other sources. This role will support the Associate Director in…
Added 1 min ago
AG
Senior Media Analyst
Adelphi Group
Toronto, ON
- Full-time
…Metrics That Matter across media channels, in both behavior and sentiment. This role will support the business in developing reporting that inspires insights that lead to recommended…
Added 1 min ago
AG
Senior Site Analyst
Adelphi Group
Toronto, ON
- Full-time
…a wide array of client sites, including differences in paid and earned traffic from media, search, social, email and other sources. This role will support the Associate Director in…
Added 1 min ago
AG
Senior Campaign Manager, Social
Adelphi Group
Toronto, ON
- Full-time
The role of the Senior Campaign Manager, Social is responsible for the overall account performance and execution. Their goal is to provide best in class expertise and recommendations that…
Added 1 min ago
AG
Buyer, Integrated Investments
Adelphi Group
Toronto, ON
- Full-time
The role of a Buyer, Investment is to prepare, negotiate and document the execution of client’s media buys within their buying group, as well as prepare or assist the Supervisor/Manager in…
Added 1 min ago
AG
Senior Campaign Manager, Programmatic
Adelphi Group
Vancouver, BC
- Full-time
The Senior Campaign Manager, Programmatic is responsible for responsible for campaign set up, tagging and optimization. Their goal is to improve the quality and performance of our campaigns.
Added 1 min ago
AG
Senior Campaign Manager, Programmatic
Adelphi Group
Toronto, ON
- Full-time
The Senior Campaign Manager, Programmatic is responsible for responsible for campaign set up, tagging and optimization. Their goal is to improve the quality and performance of our campaigns.
Added 1 min ago
AG
Associate Director, Programmatic
Adelphi Group
Toronto, ON
- Full-time
This role requires a highly collaborative individual who is analytical and uses data-enabled problem solving capabilities to deliver flawless campaign execution - meeting and exceeding…
Added 1 min ago
AG
Junior Data Engineer
Adelphi Group
Toronto, ON
- Full-time
Create reusable datasets and data models that support dashboards, reporting, experimentation, and advanced analytics.
Added 1 min ago
AG
Business Analyst
Adelphi Group
Toronto, ON
- Full-time
As a Business Analyst, you will lead reporting and analysis for a wide range of campaigns, from Always On to Product Launches, to big Brand campaigns. With guidance from the rest of the…
Added 1 min ago
AG
Senior Planner, Connections Planning
Adelphi Group
Toronto, ON
- Full-time
The role of a Senior Media Planner is to manage our media planning product through preparing and presenting media plans, proposals, and analysis. This role requires you to work as part of…
Added 1 min ago
AG
Planner, Connections Planning
Adelphi Group
Toronto, ON
- Full-time
The role of a Media Planner is to manage our media planning product through preparing and presenting media plans, proposals, and analysis.
Added 1 min ago
AG
Planner, Connections Planning
Adelphi Group
Toronto, ON
- Full-time
The role of a Media Planner is to manage our media planning product through preparing and presenting media plans, proposals, and analysis.

LMI Technologies

IT Service Professional

Burnaby, BC, V5J 5J8, Canada

$46,403 to $58,000 CAD / year · Full-time

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Job details

Pay: $46,403 to $58,000 CAD / year
Job type: Full-time
Apply by: Jan 3, 2027
Experience: 1–3 years of experience in a help desk or IT support role within a corporate environment.
Posting language: English
Posted: Oct 5, 2026

Original job description

IT Service team member serves as the frontline face of our global IT department, directly driving end-user enablement, rapid incident triage, and hands-on manufacturing support.

Working as part of our global IT team and reporting directly to the IT Service Manager at our Burnaby head office, your mission is to maintain peak operational workflow for our staff by managing ticketing queues, delivering user training, creating or updating documentation and reporting, and keeping communication channels seamless.

Work Arrangement: Upon successful completion of the probation period, this hybrid role will work full-time from the HQ office 4 days per week and 1 day per week from home.

Typical Duties, Activities, & Responsibilities

Frontline Support & Ticket Management
- Active oversight, prioritization, and management of corporate IT service tickets.
- Direct, empathetic technical assistance across virtual spaces, chats, emails, and physical desk-side visits.
Software Enablement, AI Tools Support & Training
- Software & Generative AI Support: Provide hands-on guidance and troubleshooting for everyday office software, Google Workspace tools, and AI tools to help staff work efficiently.
- User Accounts & Access Management: Set up new user accounts, manage group permissions, assist employees with password resets and system logins, and manage account closures.
- User Training & Documentation: Lead onboarding for new hires, provide training on software and IT tools, author and update easy-to-follow user guides and knowledge base articles, and manage software licenses.
Manufacturing Support
- Manufacturing Operations Support: Provide technical assistance for shop-floor systems, production hardware, and manufacturing workstations to maintain continuous operations.
- Regional Transit: Routine travel between regional corporate offices across the Lower Mainland as operationally requested. (Note: Mileage for personal vehicle deployment is fully reimbursed based on actual mileage).
Hardware Deployment & Lifecycle Management
- Sourcing, physical deployment, configuration, and hands-on troubleshooting of computing hardware, network peripherals, network cross-connections, and workstation operating systems.
- Asset tracking documentation and asset lifecycle administration.
Policy Enforcement
- Enforcing and upholding strict internal IT security protocols and compliance guidelines across all departments.
- Adhering to the LMI Employee Handbook and company policies.

Education & Qualifications

Core Requirements
- Diploma in Information Technology or a related field.
- 1–3 years of experience in a help desk or IT support role within a corporate environment.
Technical Skills
- Working knowledge of Google Workspace and Generative AI tools.
- Automation & Scripting: Demonstrated ability or strong interest in using automation tools to optimize repetitive operational tasks.
- Experience with corporate antivirus software.
- Fundamental understanding of IT ticketing systems.
- Fundamentals of corporate networking (packet analysis, VLAN, WiFi, etc.).
- Fundamentals of Google Workspace and Active Directory.
- Multi-OS fundamentals (Windows Enterprise, macOS, and Linux distributions).
General Skills & Competencies
- Excellent verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users.
- Strong analytical and problem-solving skills with a proactive approach to identifying and resolving issues.
- A customer-centric attitude with a focus on providing excellent service and ensuring user satisfaction.
- Ability to effectively collaborate with IT team members and colleagues across different departments.
- Ability to prioritize tasks, manage time effectively, and work independently.

Our Hiring Journey: We believe in a transparent and collaborative hiring journey. Our goal is to ensure you are as excited about us as we are about you. Below is the typical path:

Initial Screening: Discovery conversation with HR.
Hiring Manager Interview: Discussion with the IT Service Manager regarding role alignment.
Team Fit: Opportunity to meet with potential peers and cross-functional team members.
Assessment: Some roles may entail a technical assessment to further discover your technical capabilities and skills.

Salary Range: $46,400 - $58,000 CAD + Eligibility for Profit Sharing Program Participation (pending successful completion of probationary period and based on business performance).

Perks and Benefits

Health Benefits: Full health care coverage (with 100% paid premiums) including dental, vision, and drugs for you and your family.
Work-Life Balance: We support a healthy balance with hybrid work arrangements, flextime, and competitive paid time off.
Growth & Development: An annual Education Support Program for training and professional growth, plus annual performance reviews.
Enjoy free snacks and drinks, team-building events, tenure awards, and our official "May the 4th" (Star Wars Day) company holiday!
Access to an on-site fitness facility, tennis/basketball court, and company-wide wellness initiatives.
Please note that financial relocation assistance and immigration sponsorship are not available for this position.
We are recognized as a “Great Place to Work” for 10 consecutive years!

While we appreciate your interest in LMI very much, we are only able to respond to candidates selected for further consideration.

We assure you, once you complete your application, your information is safe with us. To learn more about how we use your personal data, please review our Privacy Policy (https://lmi3d.com/privacy-policy).

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More about this job

Responsibilities

The IT Service Professional manages frontline technical support, ticket queues, and user training while ensuring seamless operational workflow. They are also responsible for hardware deployment, manufacturing system support, and enforcing internal IT security protocols.

Requirements

Candidates must possess a diploma in Information Technology or a related field and 1–3 years of experience in a corporate help desk or IT support role. Proficiency in Google Workspace, Active Directory, and multi-OS environments is required, along with strong communication and problem-solving skills.

Skills

Help desk support
IT service management
Google Workspace
Generative AI tools
User account management
Technical documentation
Hardware deployment
Network troubleshooting
Active Directory
Automation
Scripting
Windows Enterprise
MacOS
Linux
Incident triage
Customer service

Benefits

Health care coverage
Dental insurance
Vision insurance
Drug coverage
Profit sharing program
Education support program
Paid time off
Flextime
Fitness facility access
Company holiday

Visa sponsorship

Not detected in the job text

Keywords

IT Service
Help Desk
Google Workspace
Generative AI
Active Directory
Hardware Deployment
Network Peripherals
VLAN
Packet Analysis
Windows Enterprise
MacOS
Linux
Automation
Scripting
Ticketing Systems
Manufacturing Support
Asset Lifecycle Management
IT Security
Compliance
Technical Support
Onboarding
Knowledge Base
Troubleshooting
Workstation Support
Corporate IT

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