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Added 12 mins ago
O
Rotor Wing Captain * Hiring National and International
Ornge
ON · Kenora, ON
- Full-time
Chief Pilot, Rotor Wing, and the Base Manager
Added 12 mins ago
B
Manager, Internal Audit
Brookfield
Toronto, ON
- Full-time
Willing to work full-time in an office environment at the Brookfield Toronto office
Added 12 mins ago
SA
Manufacturing & Systems Engineer
Savage Arms (Canada), Inc.
Lakefield, ON
- Full-time
We currently have an opening for a Manufacturing & Systems Engineer on a full-time permanent basis. Reporting to the General Manager, the Manufacturing & Systems Engineer will be…
Added 12 mins ago
BP
Finance Transformation –Project Manager
BNP Paribas
Montreal, QC
- Full-time
The Finance Transformation project manager will coordinate with Fresh/IT and internal stakeholders across F&T to ensure on-time quality delivery of the project portfolio.
Added 12 mins ago
BT
Private Enterprise Manager
Baker Tilly Canada
Dartmouth, NS
- Full-time
We are looking for a Private Enterprise Manager to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 12 mins ago
ST
Buyer Junior
Sinclair Technologies
Aurora, ON
- $45,000 to $60,000 CAD / year
- Full-time
Work with suppliers at the commodity level to improve cost, quality, lead time, and delivery performance
Added 12 mins ago
TC
Program Manager, Full-Time
Taproot Community Support Services
Maple Ridge, BC
- Full-time
The program manager provides operational and administrative direction for the development, implementation and day-to-day management of the program in this CARF-accredited agency. This…
Added 13 mins ago
SC
Full Time Deli Manager - Cloverdale/Quadra Store Victoria BC
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Victoria, BC
- Full-time
The Deli Manager is responsible for the efficient and fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer…
Added 26 mins ago
AH
Registered Nurse
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
Under the direction of the Day Surgery & Short Stay Unit Manager, the Registered Nurse (RN) works as a member of the health care team, collaborating on the delivery of care to meet the…
Added 26 mins ago
AH
Assistant Head Nurse
Alberta Health Services
Peace River, AB
- Full-time
Classification: Assistant Head Nurse Union: United Nurses of Alberta Unit and Program: Medical Surgical Labour Delivery Combined Primary Location: Peace River Comm Hlth Ctr Location…
Added 26 mins ago
AH
Registered Nurse
Alberta Health Services
Lethbridge, AB
- Part-time
This is a Registered Nurse position that works in the surgical suite. Under supervision of the OR Manager and Charge Nurse: Assumes responsibility and accountability for the management of…
Added 27 mins ago
OA
Product Advisor - OpenRoad Honda
OpenRoad Auto Group
Brampton, ON
- Full-time
Comprehensive extended health and dental plan (applicable for full-time positions only)
Added 27 mins ago
Part Time Shuttle Driver - Toyota Town
OpenRoad Auto Group
London, ON
Comprehensive extended health and dental plan (applicable for full-time positions only)
Added 42 mins ago
DC
Advisor, Talent and Culture
Durham Community Health Centre
Pickering, ON
- Full-time
Position Reports To: Manager, Talent and Culture
Added 42 mins ago
AH
Quality Lead - Consultant
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Classification: Consultant Union: Exempt Unit and Program: Medicine Portfolio Primary Location: Peter Lougheed Centre Location Details: As Per Location Employee Class: Regular Full Time…
Added 42 mins ago
TO
Development Engineer
Town of Whitchurch-Stouffville
Whitchurch-Stouffville, ON
- Full-time
…OMERS Pension, employer funded benefits, paid vacation, sick time, EAP and flexible work arrangements, to help you prioritize what matters…
Added 42 mins ago
DC
Advisor, Talent and Culture
Durham Community Health Centre
Pickering, ON
- Full-time
Position Reports To: Manager, Talent and Culture
Added 42 mins ago
A
Gestionnaire de Configuration, Service à la Clientèle / Configuration Manager, Customer Services
Airbus
Montreal, QC · Mirabel, QC
- Full-time
Added 58 mins ago
RB
Senior Product Manager, AI Solutions
Royal Bank of Canada
Toronto, ON
- Full-time
We are seeking a resourceful and curious Senior Product Manager to lead our work on the Underwrite Assist portfolio within Commercial Banking. In this role, you will be responsible for…
Added 58 mins ago
ML
Cook, Full Time
MAPLE LEAF LOUNGE
Toronto, ON
- Full-time
…items, sauces and gravies or specific station and internal program…
Added 58 mins ago
HR
Pharmacist
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
…surgical tracking systems that keep families informed in real…
Added 58 mins ago
HR
Pharmacist
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
…surgical tracking systems that keep families informed in real…
Added 58 mins ago
Staff Technical Program Manager
Okta
Toronto, ON
Okta is looking for a Staff Technical Program Manager to join our Toronto team, where you will operate as a senior individual contributor partnering with Engineering, Product Management,…
Added 1 hour ago
AH
Occupational Therapist - Case Manager
Alberta Health Services
Calgary, AB
- Full-time
…Occupational Therapist I Union: HSAA Facility PROF/TECH Unit and Program: Self Managed Care Team, Home Care Primary Location: Northwest Centre 1 Location Details: As Per Location…
Added 1 hour ago
VA
Child Safety Administrative Assistant
Vancouver Aboriginal Child and Family Services Society
Vancouver, BC
- Full-time
Vancouver, BC Full-time $54684.22-$61647.97/year

LMI Technologies

IT Service Professional

Burnaby, BC, V5J 5J8, Canada

$46,403 to $58,000 CAD / year · Full-time

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Job details

Pay: $46,403 to $58,000 CAD / year
Job type: Full-time
Apply by: Jan 3, 2027
Experience: 1–3 years of experience in a help desk or IT support role within a corporate environment.
Posting language: English
Posted: Oct 5, 2026

Original job description

IT Service team member serves as the frontline face of our global IT department, directly driving end-user enablement, rapid incident triage, and hands-on manufacturing support.

Working as part of our global IT team and reporting directly to the IT Service Manager at our Burnaby head office, your mission is to maintain peak operational workflow for our staff by managing ticketing queues, delivering user training, creating or updating documentation and reporting, and keeping communication channels seamless.

Work Arrangement: Upon successful completion of the probation period, this hybrid role will work full-time from the HQ office 4 days per week and 1 day per week from home.

Typical Duties, Activities, & Responsibilities

Frontline Support & Ticket Management
- Active oversight, prioritization, and management of corporate IT service tickets.
- Direct, empathetic technical assistance across virtual spaces, chats, emails, and physical desk-side visits.
Software Enablement, AI Tools Support & Training
- Software & Generative AI Support: Provide hands-on guidance and troubleshooting for everyday office software, Google Workspace tools, and AI tools to help staff work efficiently.
- User Accounts & Access Management: Set up new user accounts, manage group permissions, assist employees with password resets and system logins, and manage account closures.
- User Training & Documentation: Lead onboarding for new hires, provide training on software and IT tools, author and update easy-to-follow user guides and knowledge base articles, and manage software licenses.
Manufacturing Support
- Manufacturing Operations Support: Provide technical assistance for shop-floor systems, production hardware, and manufacturing workstations to maintain continuous operations.
- Regional Transit: Routine travel between regional corporate offices across the Lower Mainland as operationally requested. (Note: Mileage for personal vehicle deployment is fully reimbursed based on actual mileage).
Hardware Deployment & Lifecycle Management
- Sourcing, physical deployment, configuration, and hands-on troubleshooting of computing hardware, network peripherals, network cross-connections, and workstation operating systems.
- Asset tracking documentation and asset lifecycle administration.
Policy Enforcement
- Enforcing and upholding strict internal IT security protocols and compliance guidelines across all departments.
- Adhering to the LMI Employee Handbook and company policies.

Education & Qualifications

Core Requirements
- Diploma in Information Technology or a related field.
- 1–3 years of experience in a help desk or IT support role within a corporate environment.
Technical Skills
- Working knowledge of Google Workspace and Generative AI tools.
- Automation & Scripting: Demonstrated ability or strong interest in using automation tools to optimize repetitive operational tasks.
- Experience with corporate antivirus software.
- Fundamental understanding of IT ticketing systems.
- Fundamentals of corporate networking (packet analysis, VLAN, WiFi, etc.).
- Fundamentals of Google Workspace and Active Directory.
- Multi-OS fundamentals (Windows Enterprise, macOS, and Linux distributions).
General Skills & Competencies
- Excellent verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users.
- Strong analytical and problem-solving skills with a proactive approach to identifying and resolving issues.
- A customer-centric attitude with a focus on providing excellent service and ensuring user satisfaction.
- Ability to effectively collaborate with IT team members and colleagues across different departments.
- Ability to prioritize tasks, manage time effectively, and work independently.

Our Hiring Journey: We believe in a transparent and collaborative hiring journey. Our goal is to ensure you are as excited about us as we are about you. Below is the typical path:

Initial Screening: Discovery conversation with HR.
Hiring Manager Interview: Discussion with the IT Service Manager regarding role alignment.
Team Fit: Opportunity to meet with potential peers and cross-functional team members.
Assessment: Some roles may entail a technical assessment to further discover your technical capabilities and skills.

Salary Range: $46,400 - $58,000 CAD + Eligibility for Profit Sharing Program Participation (pending successful completion of probationary period and based on business performance).

Perks and Benefits

Health Benefits: Full health care coverage (with 100% paid premiums) including dental, vision, and drugs for you and your family.
Work-Life Balance: We support a healthy balance with hybrid work arrangements, flextime, and competitive paid time off.
Growth & Development: An annual Education Support Program for training and professional growth, plus annual performance reviews.
Enjoy free snacks and drinks, team-building events, tenure awards, and our official "May the 4th" (Star Wars Day) company holiday!
Access to an on-site fitness facility, tennis/basketball court, and company-wide wellness initiatives.
Please note that financial relocation assistance and immigration sponsorship are not available for this position.
We are recognized as a “Great Place to Work” for 10 consecutive years!

While we appreciate your interest in LMI very much, we are only able to respond to candidates selected for further consideration.

We assure you, once you complete your application, your information is safe with us. To learn more about how we use your personal data, please review our Privacy Policy (https://lmi3d.com/privacy-policy).

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More about this job

Responsibilities

The IT Service Professional manages frontline technical support, ticket queues, and user training while ensuring seamless operational workflow. They are also responsible for hardware deployment, manufacturing system support, and enforcing internal IT security protocols.

Requirements

Candidates must possess a diploma in Information Technology or a related field and 1–3 years of experience in a corporate help desk or IT support role. Proficiency in Google Workspace, Active Directory, and multi-OS environments is required, along with strong communication and problem-solving skills.

Skills

Help desk support
IT service management
Google Workspace
Generative AI tools
User account management
Technical documentation
Hardware deployment
Network troubleshooting
Active Directory
Automation
Scripting
Windows Enterprise
MacOS
Linux
Incident triage
Customer service

Benefits

Health care coverage
Dental insurance
Vision insurance
Drug coverage
Profit sharing program
Education support program
Paid time off
Flextime
Fitness facility access
Company holiday

Visa sponsorship

Not detected in the job text

Keywords

IT Service
Help Desk
Google Workspace
Generative AI
Active Directory
Hardware Deployment
Network Peripherals
VLAN
Packet Analysis
Windows Enterprise
MacOS
Linux
Automation
Scripting
Ticketing Systems
Manufacturing Support
Asset Lifecycle Management
IT Security
Compliance
Technical Support
Onboarding
Knowledge Base
Troubleshooting
Workstation Support
Corporate IT

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