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Added 7 mins ago
SD
Sales Coordinator
SRS Distribution Inc.
Concord, ON
- Full-time
Coordinate with Order Desk team regarding special handling, scheduling, staging, or delivery requirement to ensure successful execution without delivery issues.
Added 7 mins ago
E
District Sales Executive
Expeditors
Richmond, BC
- Full-time
…friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a…
Added 7 mins ago
TH
Hardware Sales Associate Part-Time - 7255 Cranbrook
The Home Depot
Cranbrook, BC
- Part-time
Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales associates have an emphasis on department and product…
Added 7 mins ago
TH
Hardware & Lumber Sales Part Time - KITCHENER W
The Home Depot
Kitchener, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 7 mins ago
TH
Hardware Sales Associate Part-Time - 7236 Timmins
The Home Depot
Timmins, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 7 mins ago
TO
Receptionist Cashier, Arenas
Town of Whitby
Abbotsford, BC · Fieldgate Sports Complex
- Part-time
Reporting to the Supervisor of Recreation Customer Service, the Receptionist/Cashier, Arenas is responsible for providing customer service in person at the reception desk through telephone…
Added 7 mins ago
A
IT Specialist (3-Month Contract)
ALS
North Vancouver, BC · CAN - BC - North Vancouver
- Full-time
Monitor and answering service desk ticketing system
Added 7 mins ago
LH
Guest Experience Manager -FT- Chelsea - Toronto
Langham Hotel
Canada
- Full-time
…theatres, vibrant nightlife, and exciting attractions. A full-service urban resort, the Chelsea Hotel has room types to suit everyone, and the hotel offers different dining options,…
Added 21 mins ago
W
SAP FICA, BRF Plus, SAP ABAP
W3Global
Canada
- Contract
Returns, Refunds, Write-offs, Open Item Management, Cash Desk
Added 21 mins ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Atholville, NB
- Full-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 21 mins ago
TO
Receptionist Cashier, Arenas
Town of Whitby
Whitby, ON
- Part-time
Reporting to the Supervisor of Recreation Customer Service, the Receptionist/Cashier, Arenas is responsible for providing customer service in person at the reception desk through telephone…
Added 21 mins ago
SP
Marketing Coordinator
Sahara Place
Brampton, ON
- Full-time
…work closely with our instructors, practitioners and front-desk team, and report results monthly to…
Added 21 mins ago
E
District Sales Executive
Expeditors
Richmond, BC
- $90,000 to $140,000 CAD / year
- Full-time
…friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a…
Added 22 mins ago
R
Analyst, Central Funding Group
RBC
Toronto, ON
- Full-time
…join RBC Capital Markets’ Securities Lending and Borrowing Desk, an integral part of RBC’s Central Funding Group. You will be expected to act in the best interest of RBC Capital Markets and…
Added 22 mins ago
YO
Membership Supervisor - Full Time
YMCA of Three Rivers
Kitchener, ON
- $50,000 to $55,000 CAD / year
- Full-time
Support daily operations and front-line service delivery, strong in-person presence to support team, and regular presence working at the membership desk to ensure a seamless and welcoming…
Added 37 mins ago
TG
Planet Fitness - Member Services Representative - Part Time - Pembroke
Taymax Group
Pembroke, ON
- Part-time
…member experience by providing a superior level of customer service to Planet Fitness members, prospective members and…
Added 37 mins ago
TG
Planet Fitness - Overnight Member Services Representative - Part Time - London Northwest
Taymax Group
London, ON
- Part-time
…member experience by providing a superior level of customer service to Planet Fitness members, prospective members and…
Added 37 mins ago
TG
Planet Fitness - Fitness Trainer - Niagara Falls
Taymax Group
Niagara Falls, ON
- Full-time
Assist in front desk related activities including:
Added 37 mins ago
DS
Recreation Facility Manager
Davina s Swim House
Thornhill, ON · Toronto, ON
- $60,000 to $72,000 CAD / year
- Full-time
…role you will be working closely with our aquatic and customer service teams, leadership, and clients to create a safe and engaging experience for all. You’ll be at the forefront of…
Added 37 mins ago
TS
P/T Caseworker
The Salvation Army Canada and Bermuda Territory
Brantford, ON
- Part-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 37 mins ago
B
Workplace Ambassador II
BGIS
Laval, QC
- Full-time
…facilities and project teams, technology and furniture vendors, food service operators and fitness center operators. In this role, there is a unique opportunity to influence how employees…
Added 37 mins ago
CB
Site Administrator (CB)
Clark Builders
Edmonton, AB
- Full-time
Provide professional customer service and positive interactions while providing administrative services to construction site project-based team.
Added 51 mins ago
E
Junior IT Desktop Support Specialist
Entuitive
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
1-2 years of experience in a technical support, help desk, or IT co-op/internship role.
Added 51 mins ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Terrace, BC
- Full-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 51 mins ago
WC
Customer Service Desk Associate
Walmart Canada
Digby, NS
- Full-time
Position Summary...Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you…

LMI Technologies

IT Service Professional

Burnaby, BC, V5J 5J8, Canada

$46,403 to $58,000 CAD / year · Full-time

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Job details

Pay: $46,403 to $58,000 CAD / year
Job type: Full-time
Apply by: Jan 3, 2027
Experience: 1–3 years of experience in a help desk or IT support role within a corporate environment.
Posting language: English
Posted: Oct 5, 2026

Original job description

IT Service team member serves as the frontline face of our global IT department, directly driving end-user enablement, rapid incident triage, and hands-on manufacturing support.

Working as part of our global IT team and reporting directly to the IT Service Manager at our Burnaby head office, your mission is to maintain peak operational workflow for our staff by managing ticketing queues, delivering user training, creating or updating documentation and reporting, and keeping communication channels seamless.

Work Arrangement: Upon successful completion of the probation period, this hybrid role will work full-time from the HQ office 4 days per week and 1 day per week from home.

Typical Duties, Activities, & Responsibilities

Frontline Support & Ticket Management
- Active oversight, prioritization, and management of corporate IT service tickets.
- Direct, empathetic technical assistance across virtual spaces, chats, emails, and physical desk-side visits.
Software Enablement, AI Tools Support & Training
- Software & Generative AI Support: Provide hands-on guidance and troubleshooting for everyday office software, Google Workspace tools, and AI tools to help staff work efficiently.
- User Accounts & Access Management: Set up new user accounts, manage group permissions, assist employees with password resets and system logins, and manage account closures.
- User Training & Documentation: Lead onboarding for new hires, provide training on software and IT tools, author and update easy-to-follow user guides and knowledge base articles, and manage software licenses.
Manufacturing Support
- Manufacturing Operations Support: Provide technical assistance for shop-floor systems, production hardware, and manufacturing workstations to maintain continuous operations.
- Regional Transit: Routine travel between regional corporate offices across the Lower Mainland as operationally requested. (Note: Mileage for personal vehicle deployment is fully reimbursed based on actual mileage).
Hardware Deployment & Lifecycle Management
- Sourcing, physical deployment, configuration, and hands-on troubleshooting of computing hardware, network peripherals, network cross-connections, and workstation operating systems.
- Asset tracking documentation and asset lifecycle administration.
Policy Enforcement
- Enforcing and upholding strict internal IT security protocols and compliance guidelines across all departments.
- Adhering to the LMI Employee Handbook and company policies.

Education & Qualifications

Core Requirements
- Diploma in Information Technology or a related field.
- 1–3 years of experience in a help desk or IT support role within a corporate environment.
Technical Skills
- Working knowledge of Google Workspace and Generative AI tools.
- Automation & Scripting: Demonstrated ability or strong interest in using automation tools to optimize repetitive operational tasks.
- Experience with corporate antivirus software.
- Fundamental understanding of IT ticketing systems.
- Fundamentals of corporate networking (packet analysis, VLAN, WiFi, etc.).
- Fundamentals of Google Workspace and Active Directory.
- Multi-OS fundamentals (Windows Enterprise, macOS, and Linux distributions).
General Skills & Competencies
- Excellent verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users.
- Strong analytical and problem-solving skills with a proactive approach to identifying and resolving issues.
- A customer-centric attitude with a focus on providing excellent service and ensuring user satisfaction.
- Ability to effectively collaborate with IT team members and colleagues across different departments.
- Ability to prioritize tasks, manage time effectively, and work independently.

Our Hiring Journey: We believe in a transparent and collaborative hiring journey. Our goal is to ensure you are as excited about us as we are about you. Below is the typical path:

Initial Screening: Discovery conversation with HR.
Hiring Manager Interview: Discussion with the IT Service Manager regarding role alignment.
Team Fit: Opportunity to meet with potential peers and cross-functional team members.
Assessment: Some roles may entail a technical assessment to further discover your technical capabilities and skills.

Salary Range: $46,400 - $58,000 CAD + Eligibility for Profit Sharing Program Participation (pending successful completion of probationary period and based on business performance).

Perks and Benefits

Health Benefits: Full health care coverage (with 100% paid premiums) including dental, vision, and drugs for you and your family.
Work-Life Balance: We support a healthy balance with hybrid work arrangements, flextime, and competitive paid time off.
Growth & Development: An annual Education Support Program for training and professional growth, plus annual performance reviews.
Enjoy free snacks and drinks, team-building events, tenure awards, and our official "May the 4th" (Star Wars Day) company holiday!
Access to an on-site fitness facility, tennis/basketball court, and company-wide wellness initiatives.
Please note that financial relocation assistance and immigration sponsorship are not available for this position.
We are recognized as a “Great Place to Work” for 10 consecutive years!

While we appreciate your interest in LMI very much, we are only able to respond to candidates selected for further consideration.

We assure you, once you complete your application, your information is safe with us. To learn more about how we use your personal data, please review our Privacy Policy (https://lmi3d.com/privacy-policy).

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More about this job

Responsibilities

The IT Service Professional manages frontline technical support, ticket queues, and user training while ensuring seamless operational workflow. They are also responsible for hardware deployment, manufacturing system support, and enforcing internal IT security protocols.

Requirements

Candidates must possess a diploma in Information Technology or a related field and 1–3 years of experience in a corporate help desk or IT support role. Proficiency in Google Workspace, Active Directory, and multi-OS environments is required, along with strong communication and problem-solving skills.

Skills

Help desk support
IT service management
Google Workspace
Generative AI tools
User account management
Technical documentation
Hardware deployment
Network troubleshooting
Active Directory
Automation
Scripting
Windows Enterprise
MacOS
Linux
Incident triage
Customer service

Benefits

Health care coverage
Dental insurance
Vision insurance
Drug coverage
Profit sharing program
Education support program
Paid time off
Flextime
Fitness facility access
Company holiday

Visa sponsorship

Not detected in the job text

Keywords

IT Service
Help Desk
Google Workspace
Generative AI
Active Directory
Hardware Deployment
Network Peripherals
VLAN
Packet Analysis
Windows Enterprise
MacOS
Linux
Automation
Scripting
Ticketing Systems
Manufacturing Support
Asset Lifecycle Management
IT Security
Compliance
Technical Support
Onboarding
Knowledge Base
Troubleshooting
Workstation Support
Corporate IT

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