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Added 12 mins ago
PW
Restaurant manager
Paranthe Wali Gali
Brampton, ON
- From $37.25 CAD / hour
- Full-time
- On-site
Added 13 mins ago
SG
Site Maintenance Manager
Skeena Gold + Silver
BC · Kitimat-Stikine A, BC
- Full-time
Reporting directly to the General Manager, Eskay Creek, this position is responsible for overseeing all site maintenance activities and upgrades to existing Eskay Creek facilities. This…
Added 13 mins ago
MH
Implementations Manager
MedMe Health
Toronto, ON
- $105,000 to $145,000 CAD / year
- Full-time
…organizations in North America. We’re hiring a Implementation Manager to lead these enterprise rollouts and establish how we deliver them as we…
Added 13 mins ago
Real Time Analyst
Teleperformance
Toronto, ON · TPCA Toronto
…global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad…
Added 27 mins ago
DC
IT and Cybersecurity Services Lead
Durham Community Health Centre
Oshawa, ON
- Full-time
Position Reports to: Manager, Infrastructure Management & Operations
Added 27 mins ago
SI
Administrator/Administratrice.eur
Sport Integrity Canada / Sport Intégrité Canada
Ottawa, ON
- Full-time
Reports To: Senior Manager, Corporate Administration
Added 27 mins ago
AS
Director of Engineering
Acara Solutions, An Aleron Company
Cambridge, ON
- Full-time
Cambridge, Ontario | Multi-Site Leadership | Full-Time, Permanent
Added 27 mins ago
TG
Senior Information Analyst, Investigative Services (12 Months Contract)
TMX Group
Toronto, ON
- $30 to $35 CAD / hour
- Full-time
Assist IS Manager in gathering team statistics and preparing performance reports. Monitor turnaround times for Capital Formation to ensure that regulatory reporting requirements are being…
Added 27 mins ago
TI
Construction Field Inspector
telMAX Inc.
Markham, ON
- $65,000 to $75,000 CAD / year
- Full-time
…understanding of FTTH construction, underground utilities, and field operations, ensuring projects meet quality, safety, and schedule expectations. In this highly dynamic position, you will…
Added 28 mins ago
MANAGER
Boutique La Vie En Rose
Montreal, QC
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 28 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Montreal, QC
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 28 mins ago
ML
Heavy Duty Diesel Equipment Mechanic
Markstone Landscaping
Kitchener, ON
- Full-time
Reporting to the Fleet Manager, this position is responsible for the maintenance, diagnostics, and repair of vehicles, trailers, and equipment within our fleet. This role is key to keeping…
Added 28 mins ago
Talent Acquisition and Workforce Planning Partner
Elexicon Energy Inc.
Ajax, ON
…passionate about what they do and are engaged in day-to-day operations, projects and initiatives to support Our Why of empowering the communities we serve and helping customers create the…
Added 28 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Dartmouth, NS
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 28 mins ago
D
Site Safety Coordinator
Durwest
Victoria, BC
- Full-time
…physically capable of performing hands-on tasks to support daily site…
Added 28 mins ago
Full- Time Supervisor
JD Sports / Livestock / Size?
Toronto, ON
Support key initiatives as empowered by and in partnership with the Store Manager.
Added 28 mins ago
Operations Manager - Niagara Airbus
CAA Niagara Talent Management Team
Niagara Falls, ON
The Operations Manager is responsible for overseeing the day-to-day operations of Niagara Airbus, which was acquired by CAA Niagara in 2022, ensuring efficient service delivery, effective…
Added 28 mins ago
TM
Junior Property Manager -NP
Tribe Management inc
Barrie, ON
- $55,000 to $60,000 CAD / year
- Full-time
We are currently seeking a Jr. Property Manager to join our team. The Jr. Property Manager works under the direction of a Regional Manager to oversee the administrative and maintenance…
Added 28 mins ago
OV
Research Ethics and Regulatory Coordinator - Full Time Temporary (Until Approx. October 2028) - Markham Stouffville Hospital
Oak Valley Health
Markham, ON
- Full-time
The Research Ethics Board & Regulatory Coordinator is responsible for day-to-day operations of the Ethics Office, supporting the Oak Valley Health Research Ethics Board (OVH REB), and…
Added 40 mins ago
TH
Assistant manager, restaurant
The Hungry Beast
Red Deer, AB
- From $36 CAD / hour
- Full-time
- On-site
Added 43 mins ago
BT
Carrier Operations Specialist
Bison Transport Inc.
Winnipeg, MB · Mississauga, ON
- Full-time
Internal Title: Fleet Manager - Fleet Management Program (FM FMP)
Added 43 mins ago
FT
Student Awards Team Lead - Appendix D/Temporary Assignment
Fanshawe Toronto@ILAC
London, ON
- Full-time
…performed in an alternate location, without adverse impact to the operations of the College, inclusive of our Student and Staff experience. Confirmation of hybrid work options available to…
Added 43 mins ago
FT
Systems Coordinator – Degree Audit - Appendix D/Temporary Assignment
Fanshawe Toronto@ILAC
London, ON
- Full-time
…performed in an alternate location, without adverse impact to the operations of the College, inclusive of our Student and Staff experience. Confirmation of hybrid work options available to…
Added 43 mins ago
L
HS&E Advisor
Ledcor
Calgary, AB · Edmonton, AB · Saskatoon, SK
- Full-time
…Practice documents based on existing materials as well as support operations personnel to meet Ledcor “Leading Indicator” requirements. You are a problem solver, a strong communicator and…
Added 43 mins ago
N
Implementation Manager
Northwestel
Iqaluit, NU · Ottawa, ON
- Full-time
The Implementation Manager, reporting to, Senior Manager, is accountable for managing capital projects relating to implementation of Northwestel systems, facilities and equipment based on…

LMI Technologies

IT Service Professional

Burnaby, BC, V5J 5J8, Canada

$46,403 to $58,000 CAD / year · Full-time

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Job details

Pay: $46,403 to $58,000 CAD / year
Job type: Full-time
Apply by: Jan 3, 2027
Experience: 1–3 years of experience in a help desk or IT support role within a corporate environment.
Posting language: English
Posted: Oct 5, 2026

Original job description

IT Service team member serves as the frontline face of our global IT department, directly driving end-user enablement, rapid incident triage, and hands-on manufacturing support.

Working as part of our global IT team and reporting directly to the IT Service Manager at our Burnaby head office, your mission is to maintain peak operational workflow for our staff by managing ticketing queues, delivering user training, creating or updating documentation and reporting, and keeping communication channels seamless.

Work Arrangement: Upon successful completion of the probation period, this hybrid role will work full-time from the HQ office 4 days per week and 1 day per week from home.

Typical Duties, Activities, & Responsibilities

Frontline Support & Ticket Management
- Active oversight, prioritization, and management of corporate IT service tickets.
- Direct, empathetic technical assistance across virtual spaces, chats, emails, and physical desk-side visits.
Software Enablement, AI Tools Support & Training
- Software & Generative AI Support: Provide hands-on guidance and troubleshooting for everyday office software, Google Workspace tools, and AI tools to help staff work efficiently.
- User Accounts & Access Management: Set up new user accounts, manage group permissions, assist employees with password resets and system logins, and manage account closures.
- User Training & Documentation: Lead onboarding for new hires, provide training on software and IT tools, author and update easy-to-follow user guides and knowledge base articles, and manage software licenses.
Manufacturing Support
- Manufacturing Operations Support: Provide technical assistance for shop-floor systems, production hardware, and manufacturing workstations to maintain continuous operations.
- Regional Transit: Routine travel between regional corporate offices across the Lower Mainland as operationally requested. (Note: Mileage for personal vehicle deployment is fully reimbursed based on actual mileage).
Hardware Deployment & Lifecycle Management
- Sourcing, physical deployment, configuration, and hands-on troubleshooting of computing hardware, network peripherals, network cross-connections, and workstation operating systems.
- Asset tracking documentation and asset lifecycle administration.
Policy Enforcement
- Enforcing and upholding strict internal IT security protocols and compliance guidelines across all departments.
- Adhering to the LMI Employee Handbook and company policies.

Education & Qualifications

Core Requirements
- Diploma in Information Technology or a related field.
- 1–3 years of experience in a help desk or IT support role within a corporate environment.
Technical Skills
- Working knowledge of Google Workspace and Generative AI tools.
- Automation & Scripting: Demonstrated ability or strong interest in using automation tools to optimize repetitive operational tasks.
- Experience with corporate antivirus software.
- Fundamental understanding of IT ticketing systems.
- Fundamentals of corporate networking (packet analysis, VLAN, WiFi, etc.).
- Fundamentals of Google Workspace and Active Directory.
- Multi-OS fundamentals (Windows Enterprise, macOS, and Linux distributions).
General Skills & Competencies
- Excellent verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users.
- Strong analytical and problem-solving skills with a proactive approach to identifying and resolving issues.
- A customer-centric attitude with a focus on providing excellent service and ensuring user satisfaction.
- Ability to effectively collaborate with IT team members and colleagues across different departments.
- Ability to prioritize tasks, manage time effectively, and work independently.

Our Hiring Journey: We believe in a transparent and collaborative hiring journey. Our goal is to ensure you are as excited about us as we are about you. Below is the typical path:

Initial Screening: Discovery conversation with HR.
Hiring Manager Interview: Discussion with the IT Service Manager regarding role alignment.
Team Fit: Opportunity to meet with potential peers and cross-functional team members.
Assessment: Some roles may entail a technical assessment to further discover your technical capabilities and skills.

Salary Range: $46,400 - $58,000 CAD + Eligibility for Profit Sharing Program Participation (pending successful completion of probationary period and based on business performance).

Perks and Benefits

Health Benefits: Full health care coverage (with 100% paid premiums) including dental, vision, and drugs for you and your family.
Work-Life Balance: We support a healthy balance with hybrid work arrangements, flextime, and competitive paid time off.
Growth & Development: An annual Education Support Program for training and professional growth, plus annual performance reviews.
Enjoy free snacks and drinks, team-building events, tenure awards, and our official "May the 4th" (Star Wars Day) company holiday!
Access to an on-site fitness facility, tennis/basketball court, and company-wide wellness initiatives.
Please note that financial relocation assistance and immigration sponsorship are not available for this position.
We are recognized as a “Great Place to Work” for 10 consecutive years!

While we appreciate your interest in LMI very much, we are only able to respond to candidates selected for further consideration.

We assure you, once you complete your application, your information is safe with us. To learn more about how we use your personal data, please review our Privacy Policy (https://lmi3d.com/privacy-policy).

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More about this job

Responsibilities

The IT Service Professional manages frontline technical support, ticket queues, and user training while ensuring seamless operational workflow. They are also responsible for hardware deployment, manufacturing system support, and enforcing internal IT security protocols.

Requirements

Candidates must possess a diploma in Information Technology or a related field and 1–3 years of experience in a corporate help desk or IT support role. Proficiency in Google Workspace, Active Directory, and multi-OS environments is required, along with strong communication and problem-solving skills.

Skills

Help desk support
IT service management
Google Workspace
Generative AI tools
User account management
Technical documentation
Hardware deployment
Network troubleshooting
Active Directory
Automation
Scripting
Windows Enterprise
MacOS
Linux
Incident triage
Customer service

Benefits

Health care coverage
Dental insurance
Vision insurance
Drug coverage
Profit sharing program
Education support program
Paid time off
Flextime
Fitness facility access
Company holiday

Visa sponsorship

Not detected in the job text

Keywords

IT Service
Help Desk
Google Workspace
Generative AI
Active Directory
Hardware Deployment
Network Peripherals
VLAN
Packet Analysis
Windows Enterprise
MacOS
Linux
Automation
Scripting
Ticketing Systems
Manufacturing Support
Asset Lifecycle Management
IT Security
Compliance
Technical Support
Onboarding
Knowledge Base
Troubleshooting
Workstation Support
Corporate IT

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