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Added 3 mins ago
SE
Inside Sales Representative - Software
Schneider Electric
Vancouver, BC
- $81,600 to $122,400 CAD / year
- Full-time
Assist with lead qualification, pipeline development, and opportunity progression
Added 3 mins ago
BC
Development Officer
BrightStart Caledon Family Centre
Bolton, ON
- Full-time
Reporting to the Executive Director and working closely with the BrightStart Caledon team, the Development Officer will lead the fund development strategy and ensure its successful…
Added 3 mins ago
SE
Inside Sales Representative - Software
Schneider Electric
Montreal, QC
- $81,600 to $122,400 CAD / year
- Full-time
Assist with lead qualification, pipeline development, and opportunity progression
Added 3 mins ago
N
Marketing Specialist
NexaVolts
Vaughan, ON
- Contract
…customer segments, and emerging opportunities; supporting the development and execution of marketing strategies and campaigns; preparing company presentations, product materials, proposals,…
Added 4 mins ago
T
Sr. Business Systems Analyst - Core Platform
TD
London, ON · Toronto, ON
- Full-time
…requirements into clear JIRA user stories using the Behavior-Driven Development methodology to ensure delivery outcomes meet customer and stakeholder expectations. You will work in close…
Added 4 mins ago
T
Data Scientist III - Financial Crimes Network Analytics (ATH 5556)
TD
Toronto, ON · Markham, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 4 mins ago
NC
Senior Enterprise Network Architect
NAV CANADA
Ottawa, ON
- Full-time
In depth knowledge of WAN overlay technologies and software defined networks (e.g. SD-WAN, NSX, ACI, NDFC).
Added 19 mins ago
VC
Mental Health & Addictions Case Coordinator Nurse (RN/RPN) - Powell River, BC
Vancouver Coastal Health
Powell River, BC
- $41.42 to $55.91 CAD / hour
- Temporary
Demonstrated listening and information seeking skills that promotes communication and lead to a co-operative approach to problem solving within a multidisciplinary setting.
Added 19 mins ago
SI
Staff Cloud Security Engineer
Scribd, Inc.
Toronto, ON · Vancouver, BC
- Full-time
…proactive, shift-left approach, integrating security throughout the software development lifecycle, from development through production. We work closely with software engineers,…
Added 19 mins ago
Development Manager - EA Sports FC
Electronic Arts
Vancouver, BC
Manage a development team which generally consists of Artists, Software Engineers and external partners.
Added 19 mins ago
RB
Senior AI/ML Engineer
Royal Bank of Canada
Toronto, ON
- Full-time
…various departments, including Risk, Finance, HR, and more. We lead the development of digital tools and platforms to enhance collaboration and are known for our culture of innovation,…
Added 19 mins ago
Client Director
Open Text Corporation
Virtual
Lead opportunity lifecycle management including forecasting, SOW/proposal creation, approvals, and Salesforce (CEM) updates
Added 33 mins ago
I
SAP Software Sales Consultant
INNOVAPTE
Mississauga, ON
- Full-time
5+ years of experience in SAP Sales, ERP Sales, Software Sales, Enterprise Sales, IT Sales, SaaS Sales, or Technology Business Development.
Added 33 mins ago
GC
Sales and Service Rep, Lead
Grainger Canada
Fort McMurray, AB
- Full-time
Under the general direction of the Operations Manager, the Lead, Sales & Service Rep has direct impact on customer retention and financial results of the onsite business. Responsible for…
Added 33 mins ago
O
Vice President of Product
Omegro
ON · Ontario, Canada
- Full-time
…eager to contribute to a culture that prioritizes professional development, flexible collaboration, and the shared success of our global network of…
Added 33 mins ago
IF
Senior Business Analyst (Bilingual Spanish/English)
International Financial Data Services (IFDS)
Toronto, ON
- Full-time
…Technologies, a global provider of investment and financial software-enabled services and software for the global financial services and healthcare…
Added 33 mins ago
JE
Senior Electrical Substation Engineer
Juno Engineering Canada Inc.
Calgary, AB
- Full-time
…Inc. is seeking a Senior Electrical Substation Engineer to lead the design and delivery of utility, renewable energy, power generation, and industrial substation projects across Western…
Added 33 mins ago
CC
Quality Improvement Consultant
Canadian College of Health Leaders - Northwestern Ontario Chapter
Ottawa, ON
- Full-time
Lead quality improvement project teams within the Knowledge Institute.
Added 33 mins ago
E
Senior Product Support Professional
Ericsson
Ottawa, ON
- Full-time
RAN Software & Compute Platforms Engineering (RCE) is a unit with responsibilities for software and compute, focusing on next-gen development for open and cloud-native RAN software. With…
Added 33 mins ago
RT
Business Development Associate
Rival Technologies
Vancouver, BC
- Full-time
Location: Vancouver/Toronto | Employment Type: Full-time | Reports to: SVP of Strategy and Development
Added 33 mins ago
PD
Technical Delivery Manager
Pollard Digital Solutions
Winnipeg, MB
- Full-time
The Technical Delivery Manager is accountable for coordinating the successful delivery of complex software development initiatives across multiple teams and workstreams. The role works…
Added 1 hour ago
R
Manager, Tax Technology
Ryan
Toronto, ON
- Full-time
Supports business development activities, including proposal development, solution design, and client presentations, as applicable.
Added 1 hour ago
TN
Roofing Sales Representative
Top Notch Roofing Inc
Chilliwack, BC
- $120,000 to $210,000 USD / year
- Full-time
Growth Opportunity Ongoing sales training and professional development
Added 1 hour ago
NT
Analyste fonctionnel(le) senior / Senior Functional Analyst
Nöord Technologies
Montreal, QC
- Full-time
Our client, the digital division of an industrial group, is building an industrial execution software platform for the high-value metals processing sector. As the platform moves into an…
Added 1 hour ago
JE
Senior Electrical Engineer
Juno Engineering Canada Inc.
Calgary, AB
- Full-time
Oversee the development of wiring diagrams, schematics, plans and schedules (including 4160 VAC, 480 VAC, and 120/208 VAC systems) and ensure compliance with established codes and standards.

LMI Technologies

IT Service Professional

Burnaby, BC, V5J 5J8, Canada

$46,403 to $58,000 CAD / year · Full-time

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Job details

Pay: $46,403 to $58,000 CAD / year
Job type: Full-time
Apply by: Jan 3, 2027
Experience: 1–3 years of experience in a help desk or IT support role within a corporate environment.
Posting language: English
Posted: Oct 5, 2026

Original job description

IT Service team member serves as the frontline face of our global IT department, directly driving end-user enablement, rapid incident triage, and hands-on manufacturing support.

Working as part of our global IT team and reporting directly to the IT Service Manager at our Burnaby head office, your mission is to maintain peak operational workflow for our staff by managing ticketing queues, delivering user training, creating or updating documentation and reporting, and keeping communication channels seamless.

Work Arrangement: Upon successful completion of the probation period, this hybrid role will work full-time from the HQ office 4 days per week and 1 day per week from home.

Typical Duties, Activities, & Responsibilities

Frontline Support & Ticket Management
- Active oversight, prioritization, and management of corporate IT service tickets.
- Direct, empathetic technical assistance across virtual spaces, chats, emails, and physical desk-side visits.
Software Enablement, AI Tools Support & Training
- Software & Generative AI Support: Provide hands-on guidance and troubleshooting for everyday office software, Google Workspace tools, and AI tools to help staff work efficiently.
- User Accounts & Access Management: Set up new user accounts, manage group permissions, assist employees with password resets and system logins, and manage account closures.
- User Training & Documentation: Lead onboarding for new hires, provide training on software and IT tools, author and update easy-to-follow user guides and knowledge base articles, and manage software licenses.
Manufacturing Support
- Manufacturing Operations Support: Provide technical assistance for shop-floor systems, production hardware, and manufacturing workstations to maintain continuous operations.
- Regional Transit: Routine travel between regional corporate offices across the Lower Mainland as operationally requested. (Note: Mileage for personal vehicle deployment is fully reimbursed based on actual mileage).
Hardware Deployment & Lifecycle Management
- Sourcing, physical deployment, configuration, and hands-on troubleshooting of computing hardware, network peripherals, network cross-connections, and workstation operating systems.
- Asset tracking documentation and asset lifecycle administration.
Policy Enforcement
- Enforcing and upholding strict internal IT security protocols and compliance guidelines across all departments.
- Adhering to the LMI Employee Handbook and company policies.

Education & Qualifications

Core Requirements
- Diploma in Information Technology or a related field.
- 1–3 years of experience in a help desk or IT support role within a corporate environment.
Technical Skills
- Working knowledge of Google Workspace and Generative AI tools.
- Automation & Scripting: Demonstrated ability or strong interest in using automation tools to optimize repetitive operational tasks.
- Experience with corporate antivirus software.
- Fundamental understanding of IT ticketing systems.
- Fundamentals of corporate networking (packet analysis, VLAN, WiFi, etc.).
- Fundamentals of Google Workspace and Active Directory.
- Multi-OS fundamentals (Windows Enterprise, macOS, and Linux distributions).
General Skills & Competencies
- Excellent verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users.
- Strong analytical and problem-solving skills with a proactive approach to identifying and resolving issues.
- A customer-centric attitude with a focus on providing excellent service and ensuring user satisfaction.
- Ability to effectively collaborate with IT team members and colleagues across different departments.
- Ability to prioritize tasks, manage time effectively, and work independently.

Our Hiring Journey: We believe in a transparent and collaborative hiring journey. Our goal is to ensure you are as excited about us as we are about you. Below is the typical path:

Initial Screening: Discovery conversation with HR.
Hiring Manager Interview: Discussion with the IT Service Manager regarding role alignment.
Team Fit: Opportunity to meet with potential peers and cross-functional team members.
Assessment: Some roles may entail a technical assessment to further discover your technical capabilities and skills.

Salary Range: $46,400 - $58,000 CAD + Eligibility for Profit Sharing Program Participation (pending successful completion of probationary period and based on business performance).

Perks and Benefits

Health Benefits: Full health care coverage (with 100% paid premiums) including dental, vision, and drugs for you and your family.
Work-Life Balance: We support a healthy balance with hybrid work arrangements, flextime, and competitive paid time off.
Growth & Development: An annual Education Support Program for training and professional growth, plus annual performance reviews.
Enjoy free snacks and drinks, team-building events, tenure awards, and our official "May the 4th" (Star Wars Day) company holiday!
Access to an on-site fitness facility, tennis/basketball court, and company-wide wellness initiatives.
Please note that financial relocation assistance and immigration sponsorship are not available for this position.
We are recognized as a “Great Place to Work” for 10 consecutive years!

While we appreciate your interest in LMI very much, we are only able to respond to candidates selected for further consideration.

We assure you, once you complete your application, your information is safe with us. To learn more about how we use your personal data, please review our Privacy Policy (https://lmi3d.com/privacy-policy).

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More about this job

Responsibilities

The IT Service Professional manages frontline technical support, ticket queues, and user training while ensuring seamless operational workflow. They are also responsible for hardware deployment, manufacturing system support, and enforcing internal IT security protocols.

Requirements

Candidates must possess a diploma in Information Technology or a related field and 1–3 years of experience in a corporate help desk or IT support role. Proficiency in Google Workspace, Active Directory, and multi-OS environments is required, along with strong communication and problem-solving skills.

Skills

Help desk support
IT service management
Google Workspace
Generative AI tools
User account management
Technical documentation
Hardware deployment
Network troubleshooting
Active Directory
Automation
Scripting
Windows Enterprise
MacOS
Linux
Incident triage
Customer service

Benefits

Health care coverage
Dental insurance
Vision insurance
Drug coverage
Profit sharing program
Education support program
Paid time off
Flextime
Fitness facility access
Company holiday

Visa sponsorship

Not detected in the job text

Keywords

IT Service
Help Desk
Google Workspace
Generative AI
Active Directory
Hardware Deployment
Network Peripherals
VLAN
Packet Analysis
Windows Enterprise
MacOS
Linux
Automation
Scripting
Ticketing Systems
Manufacturing Support
Asset Lifecycle Management
IT Security
Compliance
Technical Support
Onboarding
Knowledge Base
Troubleshooting
Workstation Support
Corporate IT

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