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Added 55 mins ago
IB
Product Operations Manager - GTA
Indigo Books & Music
Toronto, ON
- $68,000 to $75,000 CAD / year
- Full-time
Supports the General Manager in delivering store objectives, identifying operational risks and barriers to execution and implementing solutions that improve consistency, productivity, and…
Added 55 mins ago
IB
General Manager - GTA
Indigo Books & Music
Toronto, ON
- $61,500 to $81,500 CAD / year
- Full-time
The General Manager translates Indigo’s strategic priorities into entrepreneurial, locally relevant execution that strengthens community connection and brand affinity while delivering a…
Added 55 mins ago
HE
Maintenance Technician II
Hotel Equities Group, LLC
Nanaimo, BC
- Full-time
General Repairs: Perform touch-up painting, furniture repairs, and fix carpets, tile, and laminate flooring as needed.
Added 55 mins ago
HE
Executive Chef
Hotel Equities Group, LLC
Guelph, ON
- Full-time
Maintain strong communication collaboration with F&B, Banquets, Sales, Engineering and the General Manager.
Added 55 mins ago
HE
Guest Services Representative
Hotel Equities Group, LLC
Guelph, ON
- Full-time
Perform other assignments as directed by the Rooms Division Manager.
Added 55 mins ago
Lot Attendant (Porsche Centre Edmonton)
Go Auto
Edmonton, AB
Want to become a General Manager of a dealership one day? MAKE IT HAPPEN, with endless possibilities at Go Auto!
Added 55 mins ago
Lot Attendant (Spruce Grove Hyundai)
Go Auto
Spruce Grove, AB
Want to become a General Manager of a dealership one day? MAKE IT HAPPEN, with endless possibilities at Go Auto!
Added 1 hour ago
TG
Fitness Manager - Preston Queens Central
The Gym Group
Hampstead, NB · Central Hampstead, NB
- Full-time
As a Fitness Manager with The Gym Group you will support the General Manager in the successful running of the gym and will deputise in their absence. You will be passionate about fitness…
Added 1 hour ago
Community Peace Officer I -Traffic
Rocky View County
Rocky View No 44, AB · Rocky View County, AB
…opportunities to grow professionally while being supported with paid training, a competitive salary, benefits after 30 days, 27 paid days off in their first year, plus general holidays, a…
Added 1 hour ago
I
Product Operations Manager - GTA
Indigo
Toronto, ON
- $68,000 to $75,000 CAD / year
- Full-time
Supports the General Manager in delivering store objectives, identifying operational risks and barriers to execution and implementing solutions that improve consistency, productivity, and…
Added 1 hour ago
I
General Manager - GTA
Indigo
Toronto, ON
- $61,500 to $81,500 CAD / year
- Full-time
The General Manager translates Indigo’s strategic priorities into entrepreneurial, locally relevant execution that strengthens community connection and brand affinity while delivering a…
Added 4 hours ago
PH
Social Worker
Provincial Health Services Authority
Port Coquitlam, BC
- Full-time
The Social Worker reports operationally to the Manager or the Patient Care Coordinator and for discipline/practice reports to the BCMHSUS Practice Consultant Social Work/Professional…
Added 4 hours ago
PH
Social Worker
Provincial Health Services Authority
Surrey, BC
- Full-time
The Social Worker reports operationally to the Manager or the Patient Care Coordinator and for discipline/practice reports to the BCMHSUS Practice Consultant Social Work/Professional…
Added 4 hours ago
PH
Social Worker
Provincial Health Services Authority
Surrey, BC
- Full-time
The Social Worker reports operationally to the Manager or the Patient Care Coordinator and for discipline/practice reports to the BCMHSUS Practice Consultant Social Work/Professional…
Added 6 hours ago
AC
Onsite Technician
Atlas Copco
Oshawa, ON
- Full-time
…to achieve your dreams. This position will be Onsite at the General Motors plant in Oshawa Ontario, and you will report to the Onsite Manager at General…
Added 7 hours ago
W
Branch Manager
Waypoint
Prince George, BC
- Full-time
The Branch Manager will be responsible for overseeing two (2) locations in Prince George, BC, ensuring the overall success of each branch. This includes equipping staff with the resources,…
Added 7 hours ago
LC
Beauty Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Shelburne, ON
- Full-time
Prepares performance appraisals in association with Front Store Manager
Added 7 hours ago
LC
Beauty Manager, Hourly Full Time Day
Loblaw Companies Limited
Shelburne, ON
- Full-time
Prepares performance appraisals in association with Front Store Manager
Added 7 hours ago
Food & Beverage Manager
Rosewood Hotel Group
Vancouver, BC
Rosewood Hotel Georgia, a Rosewood Hotel, is looking for an exceptional and outstanding F&B Manager.
Added 7 hours ago
Massage Therapist
Rosewood Hotel Group
Vancouver, BC
Attend all scheduled meetings, classes, and training sessions; knowledge required within the Spa must be passed on to co-workers.
Added 7 hours ago
Restaurant Manager
Rosewood Hotel Group
Vancouver, BC
Rosewood Hotel Georgia, a Rosewood Hotel, is looking for an exceptional and outstanding F&B Manager.
Added 7 hours ago
Restaurant General Manager - Reflections
Rosewood Hotel Group
Vancouver, BC
Rosewood Hotel Georgia, a Rosewood Hotel, is looking for an exceptional and multi-talented Restaurant General Manager - Reflections is accountable for the overall leadership, performance,…
Added 8 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Terrace, BC
- Full-time
Personal MOA and experienced practice manager
Added 8 hours ago
HM
Internal Medicine
Health Match BC
Vancouver, BC
- Full-time
…expert consultation services and client care, and assisting with training, education, research and coordination of BCCDC TB…
Added 8 hours ago
TU
Project Coordinator - Electrical Technical Support
The University of British Columbia
Vancouver, BC
- $7,782 to $8,344 CAD / month
- Full-time
Coordinates reviews and prepares estimates for projects as required, and provides general assistance in the preparation of budgets, and related matters. Works with project team, Regulatory…

LMI Technologies

IT Service Professional

Burnaby, BC, Canada

Salary Range: $46,400 - $58,000 CAD + Eligibility for Profit Sharing Program Participation (pending successful completion of probationary period and based on business performance). · Full-time

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Job details

Pay: Salary Range: $46,400 - $58,000 CAD + Eligibility for Profit Sharing Program Participation (pending successful completion of probationary period and based on business performance).
Job type: Full-time
Apply by: Apr 3, 2027
Experience: 1–3 years of experience in a help desk or IT support role within a corporate environment.
Posting language: English
Posted: Oct 5, 2026

Original job description

IT Service team member serves as the frontline face of our global IT department, directly driving end-user enablement, rapid incident triage, and hands-on manufacturing support.

Working as part of our global IT team and reporting directly to the IT Service Manager at our Burnaby head office, your mission is to maintain peak operational workflow for our staff by managing ticketing queues, delivering user training, creating or updating documentation and reporting, and keeping communication channels seamless.

Work Arrangement: Upon successful completion of the probation period, this hybrid role will work full-time from the HQ office 4 days per week and 1 day per week from home.

Typical Duties, Activities, & Responsibilities

Frontline Support & Ticket Management
- Active oversight, prioritization, and management of corporate IT service tickets.
- Direct, empathetic technical assistance across virtual spaces, chats, emails, and physical desk-side visits.
Software Enablement, AI Tools Support & Training
- Software & Generative AI Support: Provide hands-on guidance and troubleshooting for everyday office software, Google Workspace tools, and AI tools to help staff work efficiently.
- User Accounts & Access Management: Set up new user accounts, manage group permissions, assist employees with password resets and system logins, and manage account closures.
- User Training & Documentation: Lead onboarding for new hires, provide training on software and IT tools, author and update easy-to-follow user guides and knowledge base articles, and manage software licenses.
Manufacturing Support
- Manufacturing Operations Support: Provide technical assistance for shop-floor systems, production hardware, and manufacturing workstations to maintain continuous operations.
- Regional Transit: Routine travel between regional corporate offices across the Lower Mainland as operationally requested. (Note: Mileage for personal vehicle deployment is fully reimbursed based on actual mileage).
Hardware Deployment & Lifecycle Management
- Sourcing, physical deployment, configuration, and hands-on troubleshooting of computing hardware, network peripherals, network cross-connections, and workstation operating systems.
- Asset tracking documentation and asset lifecycle administration.
Policy Enforcement
- Enforcing and upholding strict internal IT security protocols and compliance guidelines across all departments.
- Adhering to the LMI Employee Handbook and company policies.

Education & Qualifications

Core Requirements
- Diploma in Information Technology or a related field.
- 1–3 years of experience in a help desk or IT support role within a corporate environment.
Technical Skills
- Working knowledge of Google Workspace and Generative AI tools.
- Automation & Scripting: Demonstrated ability or strong interest in using automation tools to optimize repetitive operational tasks.
- Experience with corporate antivirus software.
- Fundamental understanding of IT ticketing systems.
- Fundamentals of corporate networking (packet analysis, VLAN, WiFi, etc.).
- Fundamentals of Google Workspace and Active Directory.
- Multi-OS fundamentals (Windows Enterprise, macOS, and Linux distributions).
General Skills & Competencies
- Excellent verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users.
- Strong analytical and problem-solving skills with a proactive approach to identifying and resolving issues.
- A customer-centric attitude with a focus on providing excellent service and ensuring user satisfaction.
- Ability to effectively collaborate with IT team members and colleagues across different departments.
- Ability to prioritize tasks, manage time effectively, and work independently.

Our Hiring Journey: We believe in a transparent and collaborative hiring journey. Our goal is to ensure you are as excited about us as we are about you. Below is the typical path:

Initial Screening: Discovery conversation with HR.
Hiring Manager Interview: Discussion with the IT Service Manager regarding role alignment.
Team Fit: Opportunity to meet with potential peers and cross-functional team members.
Assessment: Some roles may entail a technical assessment to further discover your technical capabilities and skills.

Salary Range: $46,400 - $58,000 CAD + Eligibility for Profit Sharing Program Participation (pending successful completion of probationary period and based on business performance).

Perks and Benefits

Health Benefits: Full health care coverage (with 100% paid premiums) including dental, vision, and drugs for you and your family.
Work-Life Balance: We support a healthy balance with hybrid work arrangements, flextime, and competitive paid time off.
Growth & Development: An annual Education Support Program for training and professional growth, plus annual performance reviews.
Enjoy free snacks and drinks, team-building events, tenure awards, and our official "May the 4th" (Star Wars Day) company holiday!
Access to an on-site fitness facility, tennis/basketball court, and company-wide wellness initiatives.
Please note that financial relocation assistance and immigration sponsorship are not available for this position.
We are recognized as a “Great Place to Work” for 10 consecutive years!

While we appreciate your interest in LMI very much, we are only able to respond to candidates selected for further consideration.

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More about this job

Responsibilities

Manage IT service tickets and provide responsive technical support, user training, account and access administration, and documentation. Support manufacturing systems and hardware, deploy and track IT assets, and uphold company security and compliance policies.

Requirements

Requires a diploma in Information Technology or a related field and 1–3 years of corporate help desk or IT support experience. Candidates should have working knowledge of Google Workspace and generative AI tools, networking, ticketing systems, antivirus software, Active Directory, and Windows, macOS, and Linux, along with strong communication and problem-solving skills.

Skills

IT Help Desk Support
Ticket Management
Google Workspace
Generative AI Tools
Automation and Scripting
Antivirus Software
IT Ticketing Systems
Corporate Networking
Packet Analysis
VLAN
Wi-Fi
Active Directory
Windows Enterprise
macOS
Linux
User Training

Benefits

Health Care Coverage
Dental Insurance
Vision Insurance
Prescription Drug Coverage
Hybrid Work Arrangements
Flexible Working Hours
Paid Time Off
Education Support Program
Performance Reviews
Free Snacks and Drinks
Team-Building Events
Tenure Awards
Company Holiday
On-Site Fitness Facility
Tennis and Basketball Court
Wellness Initiatives
Profit Sharing

Visa sponsorship

Not detected in the job text

Keywords

IT Service
Help Desk
IT Support
Ticket Management
Incident Triage
Google Workspace
Generative AI
Automation
Scripting
Antivirus Software
IT Ticketing Systems
Corporate Networking
Packet Analysis
VLAN
Wi-Fi
Active Directory
Windows Enterprise
macOS
Linux
User Accounts
Access Management
Manufacturing Support
Production Hardware
Hardware Deployment
Asset Lifecycle Management
IT Security
Compliance
User Training
Knowledge Base
Software Licensing

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