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Added 4 mins ago
AS
Payroll Technician
AgileGrid Solutions
Canada
- Full-time
…Payroll Technician will play a crucial role in managing payroll operations, ensuring accurate and timely processing for office staff and production crews alike. The ideal candidate will…
Added 4 mins ago
PC
Facilities / Datacenter Caretaker
Pathway Communications
Markham, ON
- Full-time
Obtain quotes for small repairs and maintenance projects; escalate larger items to the Manager, Facilities & Datacenter
Added 4 mins ago
S
Senior Manager, VOC Transformation Delivery
Scotiabank
Toronto, ON
- Full-time
The Senior Manager, VoC Transformation Delivery is responsible for leading strategic initiatives that enhance how the Bank captures, understands, and acts on client feedback. The role acts…
Added 4 mins ago
SJ
Admin Assistant CM 4M Medicine
St. Joseph's Health Centre, Toronto
Toronto, ON
- Full-time
This new and exciting position will be reporting to the Clinical Manager of 4M-Medicine. In addition, the position will be providing support to 4M-Medicine and other Medicine Units. This…
Added 6 mins ago
BH
General Manager - The Eddie Burger & Bar
Banff Hospitality Collective
Banff, AB
- Full-time
The General Manager is responsible for overseeing the day-to-day business operations of the venues. Through the exercise of discretion and independent judgement, the General Manager has…
Added 6 mins ago
C
Automotive Inspection Manager
Clutch
Toronto, ON · Etobicoke, ON
- Full-time
…scale rapidly, we are looking for an Automotive Inspection Manager to lead our vehicle inspection department within our reconditioning facility. This role focuses on overseeing vehicle…
Added 6 mins ago
SP
Executive Assistant to the President & CEO
St. Paul's Foundation
Vancouver, BC
- $83,000 to $110,000 CAD / year
- Full-time
Manage the day-to-day operations of the Office of the President & CEO, including complex calendar management, meeting coordination, travel arrangements, and the prioritization of competing…
Added 6 mins ago
LF
Assistant Manager - West 4th
Lush Fresh Handmade Cosmetics North America
Vancouver, BC
- Full-time
As Assistant Manager, you bring Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff and operations: Be Real, Be Curious, Lead…
Added 6 mins ago
TM
Payroll Manager – 7+ Months
The Mason Group - Strategic Search Partners
Oakville, ON
- Contract
Our client provides industrial, mechanical, and technical maintenance services in search of a Payroll Manager to join their HR and Finance Team. The role is hybrid with 3 days a week in…
Added 6 mins ago
SM
Traffic Clerk
SSA Marine Canada
Squamish, BC
- Full-time
SSA Marine is seeking a Traffic Clerk to join our SSA Marine Squamish team. This full-time, permanent position is based at our office in Squamish and reports to the Operations Manager.
Added 6 mins ago
RH
Director of Quality & Compliance
Rhema Health Products Limited
Pitt Meadows, BC
- Part-time
1. Oversee QC, QA, and Regulatory departments : Be able to perform job functions of Quality Control Manager, Regulatory Affairs Manager, and Quality Technicians.
Added 6 mins ago
T
Manager, IT Operation Security Remediation
TransLink
Vancouver, BC
- $109,920 to $164,880 CAD / year
- Full-time
Lead and responsible for Infrastructure, Operations, Network, Cloud Services, and the remediation of security vulnerabilities to deliver reliable, enterprise-wide technology solutions and…
Added 6 mins ago
R
Human Resources Manager (English Services) (People & Culture)
Radio-Canada
Toronto, ON
- Full-time
This role is a hybrid work arrangement. Work schedule to be discussed with the Hiring Manager according to the guidelines defined by the department.
Added 6 mins ago
VR
Concierge
VIVA Retirement Communities
Toronto, ON
- Full-time
Communicates directly with community members and guests in person and by telephone to handle their concerns and issues. Ensuring to pass on to the appropriate manager when necessary.
Added 6 mins ago
AX
Senior Underwriter, Auto
AXA XL
Montreal, QC
- Full-time
Assess Auto risks through detailed review of exposure, fleet composition, loss experience, operations, driver controls, risk management practices and provincial regulatory considerations…
Added 6 mins ago
MN
Senior Procurement Specialist
March Networks
Ottawa, ON
- Full-time
…Sanmina. The role works in close partnership with the Senior Manager, S&OP, who owns demand, supply, and inventory…
Added 6 mins ago
MN
Senior Manager, S&OP
March Networks
Ottawa, ON
- Full-time
This role leads end‑to‑end Sales & Operations Planning (S&OP) and Integrated Business Planning (IBP) for March Networks and Vivotek hardware (SSS LOB). The Senior Manager is accountable for…
Added 6 mins ago
AX
Senior Underwriter, Auto
AXA XL
Calgary, AB
- Full-time
Assess Auto risks through detailed review of exposure, fleet composition, loss experience, operations, driver controls, risk management practices and provincial regulatory considerations…
Added 6 mins ago
A
Control Centre Operator
AltaLink
Calgary, AB
- Full-time
…transmission of electricity for our customers and will report to the Manager, ACC Real Time within the System Operation - ACC Real Time Team. The successful candidates must also be able to…
Added 8 mins ago
Bakery Manager
Calgary Co-op
Calgary, AB
Calgary Co-op is seeking a Bakery Manager to become a member of our co-operative team. Reporting to the Centre Manager, the successful candidate will be responsible for the overall…
Added 8 mins ago
C
Produce Clerk (part-time), Swan River - Swan Valley Co-op
Co-op
Swan River, MB
- Part-time
Reporting to the Produce Manager, responsibilities for this position include the following:
Added 8 mins ago
CK
Store Assistant Manager
Circle K
Sackville, NB
- Full-time
You will assist the Store Manager with overseeing the store operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, paperwork, making bank…
Added 8 mins ago
CK
Store A Manager
Circle K
Miramichi, NB
- Full-time
You will oversee the operations of the entire store. You’ll be hiring, supervising and training your staff to accomplish daily tasks, maintain our high standards and provide fast and…
Added 8 mins ago
CI
Assistant Property Manager
Colliers International
Toronto, ON
- Full-time
…positive demeanour to everything you do. As an Assistant Property Manager, you will manage a Class "A" commercial office building, overseeing operations and financial activities and…
Added 8 mins ago
C
Analyst, Client Onboarding & Service
CIBC
Toronto, ON
- Full-time
Relationship Building – As a project manager the Analyst, Client onboarding & Sales Support will lead and manage the transition effort while collaborating with the team identified to…

LMI Technologies

IT Service Professional

Burnaby, BC, Canada

Salary Range: $46,400 - $58,000 CAD + Eligibility for Profit Sharing Program Participation (pending successful completion of probationary period and based on business performance). · Full-time

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Job details

Pay: Salary Range: $46,400 - $58,000 CAD + Eligibility for Profit Sharing Program Participation (pending successful completion of probationary period and based on business performance).
Job type: Full-time
Apply by: Apr 3, 2027
Experience: 1–3 years of experience in a help desk or IT support role within a corporate environment.
Posting language: English
Posted: Oct 5, 2026

Original job description

IT Service team member serves as the frontline face of our global IT department, directly driving end-user enablement, rapid incident triage, and hands-on manufacturing support.

Working as part of our global IT team and reporting directly to the IT Service Manager at our Burnaby head office, your mission is to maintain peak operational workflow for our staff by managing ticketing queues, delivering user training, creating or updating documentation and reporting, and keeping communication channels seamless.

Work Arrangement: Upon successful completion of the probation period, this hybrid role will work full-time from the HQ office 4 days per week and 1 day per week from home.

Typical Duties, Activities, & Responsibilities

Frontline Support & Ticket Management
- Active oversight, prioritization, and management of corporate IT service tickets.
- Direct, empathetic technical assistance across virtual spaces, chats, emails, and physical desk-side visits.
Software Enablement, AI Tools Support & Training
- Software & Generative AI Support: Provide hands-on guidance and troubleshooting for everyday office software, Google Workspace tools, and AI tools to help staff work efficiently.
- User Accounts & Access Management: Set up new user accounts, manage group permissions, assist employees with password resets and system logins, and manage account closures.
- User Training & Documentation: Lead onboarding for new hires, provide training on software and IT tools, author and update easy-to-follow user guides and knowledge base articles, and manage software licenses.
Manufacturing Support
- Manufacturing Operations Support: Provide technical assistance for shop-floor systems, production hardware, and manufacturing workstations to maintain continuous operations.
- Regional Transit: Routine travel between regional corporate offices across the Lower Mainland as operationally requested. (Note: Mileage for personal vehicle deployment is fully reimbursed based on actual mileage).
Hardware Deployment & Lifecycle Management
- Sourcing, physical deployment, configuration, and hands-on troubleshooting of computing hardware, network peripherals, network cross-connections, and workstation operating systems.
- Asset tracking documentation and asset lifecycle administration.
Policy Enforcement
- Enforcing and upholding strict internal IT security protocols and compliance guidelines across all departments.
- Adhering to the LMI Employee Handbook and company policies.

Education & Qualifications

Core Requirements
- Diploma in Information Technology or a related field.
- 1–3 years of experience in a help desk or IT support role within a corporate environment.
Technical Skills
- Working knowledge of Google Workspace and Generative AI tools.
- Automation & Scripting: Demonstrated ability or strong interest in using automation tools to optimize repetitive operational tasks.
- Experience with corporate antivirus software.
- Fundamental understanding of IT ticketing systems.
- Fundamentals of corporate networking (packet analysis, VLAN, WiFi, etc.).
- Fundamentals of Google Workspace and Active Directory.
- Multi-OS fundamentals (Windows Enterprise, macOS, and Linux distributions).
General Skills & Competencies
- Excellent verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users.
- Strong analytical and problem-solving skills with a proactive approach to identifying and resolving issues.
- A customer-centric attitude with a focus on providing excellent service and ensuring user satisfaction.
- Ability to effectively collaborate with IT team members and colleagues across different departments.
- Ability to prioritize tasks, manage time effectively, and work independently.

Our Hiring Journey: We believe in a transparent and collaborative hiring journey. Our goal is to ensure you are as excited about us as we are about you. Below is the typical path:

Initial Screening: Discovery conversation with HR.
Hiring Manager Interview: Discussion with the IT Service Manager regarding role alignment.
Team Fit: Opportunity to meet with potential peers and cross-functional team members.
Assessment: Some roles may entail a technical assessment to further discover your technical capabilities and skills.

Salary Range: $46,400 - $58,000 CAD + Eligibility for Profit Sharing Program Participation (pending successful completion of probationary period and based on business performance).

Perks and Benefits

Health Benefits: Full health care coverage (with 100% paid premiums) including dental, vision, and drugs for you and your family.
Work-Life Balance: We support a healthy balance with hybrid work arrangements, flextime, and competitive paid time off.
Growth & Development: An annual Education Support Program for training and professional growth, plus annual performance reviews.
Enjoy free snacks and drinks, team-building events, tenure awards, and our official "May the 4th" (Star Wars Day) company holiday!
Access to an on-site fitness facility, tennis/basketball court, and company-wide wellness initiatives.
Please note that financial relocation assistance and immigration sponsorship are not available for this position.
We are recognized as a “Great Place to Work” for 10 consecutive years!

While we appreciate your interest in LMI very much, we are only able to respond to candidates selected for further consideration.

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More about this job

Responsibilities

Manage IT service tickets and provide responsive technical support, user training, account and access administration, and documentation. Support manufacturing systems and hardware, deploy and track IT assets, and uphold company security and compliance policies.

Requirements

Requires a diploma in Information Technology or a related field and 1–3 years of corporate help desk or IT support experience. Candidates should have working knowledge of Google Workspace and generative AI tools, networking, ticketing systems, antivirus software, Active Directory, and Windows, macOS, and Linux, along with strong communication and problem-solving skills.

Skills

IT Help Desk Support
Ticket Management
Google Workspace
Generative AI Tools
Automation and Scripting
Antivirus Software
IT Ticketing Systems
Corporate Networking
Packet Analysis
VLAN
Wi-Fi
Active Directory
Windows Enterprise
macOS
Linux
User Training

Benefits

Health Care Coverage
Dental Insurance
Vision Insurance
Prescription Drug Coverage
Hybrid Work Arrangements
Flexible Working Hours
Paid Time Off
Education Support Program
Performance Reviews
Free Snacks and Drinks
Team-Building Events
Tenure Awards
Company Holiday
On-Site Fitness Facility
Tennis and Basketball Court
Wellness Initiatives
Profit Sharing

Visa sponsorship

Not detected in the job text

Keywords

IT Service
Help Desk
IT Support
Ticket Management
Incident Triage
Google Workspace
Generative AI
Automation
Scripting
Antivirus Software
IT Ticketing Systems
Corporate Networking
Packet Analysis
VLAN
Wi-Fi
Active Directory
Windows Enterprise
macOS
Linux
User Accounts
Access Management
Manufacturing Support
Production Hardware
Hardware Deployment
Asset Lifecycle Management
IT Security
Compliance
User Training
Knowledge Base
Software Licensing

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