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Added 1 hour ago
S
B200 Media, Buffer, Washing and Sterilizing (MBWS) Operations Manager - Night
Sanofi
Toronto, ON
- Full-time
Lead operations team execution on the shop floor for equipment, processes, and facility. Monitor and communicate team performance with respect to deliverables using visible metrics and SMS…
Added 5 hours ago
J
People Experience Specialist - Manufacturing & Distribution
Jobgether
Canada
- Full-time
Workplace Investigations: Lead thorough, objective investigations involving bullying, harassment, workplace violence, fitness for work, misconduct, and other employee concerns, maintaining…
Added 5 hours ago
FS
Heavy Equipment Technician / Mechanic - 310T
Federal Signal Corporation
Innisfil, ON
- Full-time
…Technician, Heavy Equipment Technician, Road Service Technician, Shop Mechanic, Lead Hand, Shop…
Added 6 hours ago
SH
Sous Chef – Gerni's Farmhouse
Sparkling Hill Resort
Vernon, BC
- $50,000 to $60,000 CAD / year
- Full-time
…with the Executive Chef to oversee daily kitchen operations, lead and develop the culinary team, and ensure consistently high standards of food quality, presentation, cleanliness, and…
Added 6 hours ago
BA
FIXED OPERATIONS MANAGER
Bannister Automotive Group
Chilliwack, BC
- $120,000 to $150,000 CAD / year
- Full-time
Bannister Hyundai Chilliwack is looking for a Fixed Operations Manager to lead our Service and Parts operations. This is an exciting opportunity for a motivated, hands-on leader who…
Added 6 hours ago
LT
IT Service Professional
LMI Technologies
Burnaby, BC
- Full-time
User Training & Documentation: Lead onboarding for new hires, provide training on software and IT tools, author and update easy-to-follow user guides and knowledge base articles, and manage…
Added 6 hours ago
A
Retail Store Sales Associate I - Cookstown, 2007, Ontario, Canada
adidas
Cookstown, ON
- Part-time
Maintain an appealing, easy-to-shop environment for customer by consistently executing visual merchandising and housekeeping standards.
Added 6 hours ago
A
Retail Lead - Cookstown, 2007, Ontario, Canada
adidas
Cookstown, ON
- Full-time
Create an appealing, easy-to-shop environment for customers by coordinating the team to consistently execute visual merchandising and housekeeping standards in assigned area of…
Added 7 hours ago
BI
Insurance Brokers
Billyard Insurance Group Inc.
Richmond Hill, ON
- Full-time
Shop our extensive market options to find the best coverage for the best price
Added 7 hours ago
FN
Retail Store Manager
Fjällräven North America
Victoria, BC
- Full-time
At Fjällräven, our stores are more than places to shop: they're gateways to the outdoors. We inspire curiosity, share knowledge, and help guests feel truly at home in nature. As a Store…
Added 7 hours ago
MW
CAN Team Leader - Alberta
Mountain Warehouse
Calgary, AB
- $17 CAD / hour
- Part-time
Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
Added 7 hours ago
BE
Production & Operations Coordinator
Boundary Equipment Co. Ltd.
Port Coquitlam, BC
- Full-time
Some of your day will be spent at a computer. Some will be spent talking with customers and suppliers. And some will be spent on the shop floor making sure the team has what it needs.
Added 8 hours ago
LC
Associate Product Manager, President's Choice & no name
Loblaw Companies Limited
Brampton, ON
- Full-time
…maintain customer satisfaction while unlocking value. You will lead collaborative efforts with various teams including vendors, product developers, quality assurance, and sourcing, to drive…
Added 8 hours ago
LC
Manager, Transport (Highway Operations)
Loblaw Companies Limited
Cambridge, ON
- Full-time
The Transport Manager (Highway Operations) will lead the execution of Highway activity throughout Ontario, Quebec and Eastern Canada, ensuring efficient execution. The incumbent brings a…
Added 8 hours ago
J
People Experience Specialist - Manufacturing & Distribution
Jobgether
Canada
- Full-time
Workplace Investigations: Lead thorough, objective investigations involving bullying, harassment, workplace violence, fitness for work, misconduct, and other employee concerns, maintaining…
Added 8 hours ago
IG
Automotive Electrical Supervisor
INKAS® Group
Toronto, ON
- Full-time
We are seeking an experienced and hands-on Electrical Supervisor to lead daily electrical integration and assembly operations for armored and specialty vehicle programs. This role is…
Added 9 hours ago
SC
Civil 3D Designer (Intermediate)
SYSTRA Canada
Toronto, ON
- Full-time
Be the Lead checker of the cable containment designs, drawings, and specifications.
Added 9 hours ago
BB
Project Coordinator
Bosch Building Technologies North America
Toronto, ON
- Full-time
…project results as efficiently as possible. May be requested to lead and manage smaller projects at the discretion of the…
Added 9 hours ago
LT
IT Service Professional
LMI Technologies
Burnaby, BC
- $46,403 to $58,000 CAD / year
- Full-time
User Training & Documentation: Lead onboarding for new hires, provide training on software and IT tools, author and update easy-to-follow user guides and knowledge base articles, and manage…
Added 10 hours ago
S
Senior Manager, Content & Brand (CAN/USA)
Solink
Remote, Canada
- Full-time
- Remote
This is a player-coach role for someone who can set a brand narrative, build a content program around it, and lead a team (plus a network of freelancers/agencies) to ship on a consistent…
Added 10 hours ago
M-
Automotive Store Manager
Midas - Edmonton 5392
Edmonton, AB
- $70,000 to $120,000 CAD / year
- Other
As a Midas Store Manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:
Added 10 hours ago
OC
Odoo Developer
OERP Canada
Toronto, ON
- Internship
At OERP Canada, we're not just a development shop; we're a team passionate about transforming businesses through cutting-edge ERP solutions. We believe in fostering an environment where our…
Added 10 hours ago
PI
Director of Quality
Promart Industrial
Sarnia, ON
- Full-time
Our facilities include an 80,000 square foot fabrication shop, a 25,000 square foot climate controlled coating facility, and an 11 acre laydown yard. We provide in house detailing,…
Added 11 hours ago
IT
Service Advisor
Inland Truck & Equipment
Prince George, BC
- Full-time
…standard of service to all our customers. Service Advisors will lead The Inland Way of understanding needs, proactivity, and exceeding customer…
Added 11 hours ago
EP
People Operations Generalist
Earthscape Play
Remote, Canada
- $75,000 to $85,000 CAD / year
- Full-time
- Remote
Lead Health & Safety reporting, Joint Health and Safety Committee (JHSC) initiatives, accessibility, and workplace safety programs to reduce risk across all locations.

LMI Technologies

IT Service Professional

Burnaby, BC, Canada

Salary Range: $46,400 - $58,000 CAD + Eligibility for Profit Sharing Program Participation (pending successful completion of probationary period and based on business performance). · Full-time

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Job details

Pay: Salary Range: $46,400 - $58,000 CAD + Eligibility for Profit Sharing Program Participation (pending successful completion of probationary period and based on business performance).
Job type: Full-time
Apply by: Apr 3, 2027
Experience: 1–3 years of experience in a help desk or IT support role within a corporate environment.
Posting language: English
Posted: Oct 5, 2026

Original job description

IT Service team member serves as the frontline face of our global IT department, directly driving end-user enablement, rapid incident triage, and hands-on manufacturing support.

Working as part of our global IT team and reporting directly to the IT Service Manager at our Burnaby head office, your mission is to maintain peak operational workflow for our staff by managing ticketing queues, delivering user training, creating or updating documentation and reporting, and keeping communication channels seamless.

Work Arrangement: Upon successful completion of the probation period, this hybrid role will work full-time from the HQ office 4 days per week and 1 day per week from home.

Typical Duties, Activities, & Responsibilities

Frontline Support & Ticket Management
- Active oversight, prioritization, and management of corporate IT service tickets.
- Direct, empathetic technical assistance across virtual spaces, chats, emails, and physical desk-side visits.
Software Enablement, AI Tools Support & Training
- Software & Generative AI Support: Provide hands-on guidance and troubleshooting for everyday office software, Google Workspace tools, and AI tools to help staff work efficiently.
- User Accounts & Access Management: Set up new user accounts, manage group permissions, assist employees with password resets and system logins, and manage account closures.
- User Training & Documentation: Lead onboarding for new hires, provide training on software and IT tools, author and update easy-to-follow user guides and knowledge base articles, and manage software licenses.
Manufacturing Support
- Manufacturing Operations Support: Provide technical assistance for shop-floor systems, production hardware, and manufacturing workstations to maintain continuous operations.
- Regional Transit: Routine travel between regional corporate offices across the Lower Mainland as operationally requested. (Note: Mileage for personal vehicle deployment is fully reimbursed based on actual mileage).
Hardware Deployment & Lifecycle Management
- Sourcing, physical deployment, configuration, and hands-on troubleshooting of computing hardware, network peripherals, network cross-connections, and workstation operating systems.
- Asset tracking documentation and asset lifecycle administration.
Policy Enforcement
- Enforcing and upholding strict internal IT security protocols and compliance guidelines across all departments.
- Adhering to the LMI Employee Handbook and company policies.

Education & Qualifications

Core Requirements
- Diploma in Information Technology or a related field.
- 1–3 years of experience in a help desk or IT support role within a corporate environment.
Technical Skills
- Working knowledge of Google Workspace and Generative AI tools.
- Automation & Scripting: Demonstrated ability or strong interest in using automation tools to optimize repetitive operational tasks.
- Experience with corporate antivirus software.
- Fundamental understanding of IT ticketing systems.
- Fundamentals of corporate networking (packet analysis, VLAN, WiFi, etc.).
- Fundamentals of Google Workspace and Active Directory.
- Multi-OS fundamentals (Windows Enterprise, macOS, and Linux distributions).
General Skills & Competencies
- Excellent verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users.
- Strong analytical and problem-solving skills with a proactive approach to identifying and resolving issues.
- A customer-centric attitude with a focus on providing excellent service and ensuring user satisfaction.
- Ability to effectively collaborate with IT team members and colleagues across different departments.
- Ability to prioritize tasks, manage time effectively, and work independently.

Our Hiring Journey: We believe in a transparent and collaborative hiring journey. Our goal is to ensure you are as excited about us as we are about you. Below is the typical path:

Initial Screening: Discovery conversation with HR.
Hiring Manager Interview: Discussion with the IT Service Manager regarding role alignment.
Team Fit: Opportunity to meet with potential peers and cross-functional team members.
Assessment: Some roles may entail a technical assessment to further discover your technical capabilities and skills.

Salary Range: $46,400 - $58,000 CAD + Eligibility for Profit Sharing Program Participation (pending successful completion of probationary period and based on business performance).

Perks and Benefits

Health Benefits: Full health care coverage (with 100% paid premiums) including dental, vision, and drugs for you and your family.
Work-Life Balance: We support a healthy balance with hybrid work arrangements, flextime, and competitive paid time off.
Growth & Development: An annual Education Support Program for training and professional growth, plus annual performance reviews.
Enjoy free snacks and drinks, team-building events, tenure awards, and our official "May the 4th" (Star Wars Day) company holiday!
Access to an on-site fitness facility, tennis/basketball court, and company-wide wellness initiatives.
Please note that financial relocation assistance and immigration sponsorship are not available for this position.
We are recognized as a “Great Place to Work” for 10 consecutive years!

While we appreciate your interest in LMI very much, we are only able to respond to candidates selected for further consideration.

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More about this job

Responsibilities

Manage IT service tickets and provide responsive technical support, user training, account and access administration, and documentation. Support manufacturing systems and hardware, deploy and track IT assets, and uphold company security and compliance policies.

Requirements

Requires a diploma in Information Technology or a related field and 1–3 years of corporate help desk or IT support experience. Candidates should have working knowledge of Google Workspace and generative AI tools, networking, ticketing systems, antivirus software, Active Directory, and Windows, macOS, and Linux, along with strong communication and problem-solving skills.

Skills

IT Help Desk Support
Ticket Management
Google Workspace
Generative AI Tools
Automation and Scripting
Antivirus Software
IT Ticketing Systems
Corporate Networking
Packet Analysis
VLAN
Wi-Fi
Active Directory
Windows Enterprise
macOS
Linux
User Training

Benefits

Health Care Coverage
Dental Insurance
Vision Insurance
Prescription Drug Coverage
Hybrid Work Arrangements
Flexible Working Hours
Paid Time Off
Education Support Program
Performance Reviews
Free Snacks and Drinks
Team-Building Events
Tenure Awards
Company Holiday
On-Site Fitness Facility
Tennis and Basketball Court
Wellness Initiatives
Profit Sharing

Visa sponsorship

Not detected in the job text

Keywords

IT Service
Help Desk
IT Support
Ticket Management
Incident Triage
Google Workspace
Generative AI
Automation
Scripting
Antivirus Software
IT Ticketing Systems
Corporate Networking
Packet Analysis
VLAN
Wi-Fi
Active Directory
Windows Enterprise
macOS
Linux
User Accounts
Access Management
Manufacturing Support
Production Hardware
Hardware Deployment
Asset Lifecycle Management
IT Security
Compliance
User Training
Knowledge Base
Software Licensing

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