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Added 3 mins ago
TI
Inventory control manager
Totals Inventory Professionals
Mississauga, ON
- From $50.5 CAD / hour
- Full-time
- On-site
Added 7 mins ago
SC
shift supervisor - Store# 17220, SHERWAY GARDENS
Starbucks Coffee Company
Ottawa, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 9 mins ago
JR
Restaurant manager
Jinya Ramen Bar
Calgary, AB
- $65,000 to $70,000 CAD / year
- Full-time
- On-site
Added 16 mins ago
OS
Manager, restaurant
Overtime Sports Bar & Grill
Sudbury, ON
- From $37 CAD / hour
- Full-time
- On-site
Added 18 mins ago
QI
Restaurant manager
Quality Inn & Suites High Level
High Level, AB
- From $56,500 CAD / year
- Full-time
- On-site
Added 22 mins ago
AI
Applications Engineering Manager, Nuclear
ATS Industrial Automation
Cambridge, ON
- Full-time
Employee Engagement Events (Employee BBQ’s and lunches, weekly treat day, etc.)
Added 22 mins ago
ES
Senior Advisor, Operational Risk and Resiliency - Express Scripts Canada
Express Scripts Canada
Mississauga, ON
- Full-time
Leads and facilitates the implementation of approved solutions from the outcome of RA, exercises or disruptive events and reports back on the results.
Added 22 mins ago
SI
Dietary Aide/Culinary Aide
Shannex Incorporated
Halifax, NS
- Part-time
…and tickets to some of your favorite sports and entertainment…
Added 22 mins ago
JA
Payroll, Pension & Benefits Service Coordinator
Jazz Aviation LP
Halifax, NS
- Full-time
Under the direction of the Payroll, Pensions and Benefits Services Manager, the coordinators are responsible to ensure the accuracy of employee data for all facets of the payroll, pensions…
Added 22 mins ago
SI
Facilities Maintenance Technician - DePaul Hall
Shannex Incorporated
Bedford, NS
- Full-time
…and tickets to some of your favorite sports and entertainment…
Added 22 mins ago
MS
Mental Health Worker, Skyline Lodge (Temporary, Part Time)
MPA Society
Abbotsford, BC
- Part-time
Classification Benchmark: Support Worker 2 Grid Level: Grid 34 Collective Agreement: Community Subsector Association Reports to: Nurse Manager
Added 22 mins ago
SI
Daily Living Assistant
Shannex Incorporated
Halifax, NS
- Temporary
…and tickets to some of your favorite sports and entertainment…
Added 22 mins ago
SM
RQ11708 – Project Manager/Leader – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Intermediate Project Manager/Leader with strong expertise in I&IT project management, project planning, stakeholder engagement, governance, IT solutions…
Added 22 mins ago
SI
Clinical Services Manager (RPN)
Shannex Incorporated
Mississauga, ON
- Full-time
We are searching for a Clinical Services Manager (RPN) to join our Parkland on the Glen team based in Mississauga, Ontario.
Added 37 mins ago
ST
Dispatcher
Steele's Transportation Group
Calgary, AB
- Full-time
Respond quickly to breakdowns, traffic delays, weather events, or missed appointments.
Added 37 mins ago
O&
Cook - Events
Oliver & Bonacini
Toronto, ON
- Full-time
Perform delegated tasks from Sous Chef, Chef and/or General Manager
Added 37 mins ago
FO
Gestionnaire des mesures d'urgence / Emergency Mitigation Manager
First Onsite - CA
QC · Quebec City, QC
- Full-time
Added 37 mins ago
FO
Construction Manager
First Onsite - CA
Barrie, ON
- $60,000 to $75,000 CAD / year
- Full-time
…start to finish? If that sounds like you, our Construction Manager role could be the perfect fit! You'll lead construction teams, coordinate resources, and ensure projects are delivered…
Added 37 mins ago
FO
Gestionnaire des mesures d'urgence / Emergency Mitigation Manager
First Onsite - CA
Dorval, QC
- Full-time
…gestionnaire en intervention d'urgence (Emergency Mitigation Manager), vous dirigerez des équipes dans le cadre d'interventions d'urgence et de projets de restauration, en veillant à ce que…
Added 37 mins ago
DC
Project Administration Team Lead
DWB Consulting Services Ltd
North Vancouver, BC
- $40 to $45 CAD / hour
- Full-time
Prepare reports on billing status, outstanding receivables, and team performance for the Head of Business Services Manager and Leadership.
Added 51 mins ago
OV
Concession Worker | Part-Time | Spruce Meadows
Oak View Group
Calgary, AB
- $15 CAD / hour
- Part-time
…planet, a stunning 500-acre property also hosts a wide range of events, including tournaments, concerts, festivals, and world-famous…
Added 51 mins ago
OV
Event Cook | Part-Time | TD Station
Oak View Group
Saint John, NB
- $18.99 CAD / hour
- Part-time
…essential. The Event Cook must be available to work scheduled events based on business needs, including evenings, weekends, and…
Added 1 hour ago
A
Senior Manager Risk, Capital Markets
ATB
Toronto, ON · Lloydminster, SK · Saskatoon, SK · Kelowna, BC · Alexis Whitecourt 232, AB · Pincher Creek, AB · Chestermere, AB · Fort McMurray, AB · Forestburg, AB · Fort Vermilion, AB · Olds, AB · High Level, AB · Picture Butte, AB · Ponoka, AB · Wainwright, AB · Three Hills, AB · Tofield, AB · Magrath, AB · Hinton, AB · Boyle, AB · Medicine Hat, AB · Athabasca, AB · Fairview, AB · Jasper, AB · Rimbey, AB · Lacombe, AB · St. Paul, AB · Sherwood Park, AB · Viking, AB · Sundre, AB · Sylvan Lake, AB · Didsbury, AB · High Prairie, AB · Carstairs, AB · Lac la Biche, AB · Cold Lake, AB · Stettler, AB · Brooks, AB · Drayton Valley, AB · Airdrie, AB · Castor, AB · Stony Plain, AB · Taber, AB · Milk River, AB · Leduc, AB · Barrhead, AB · Fort Macleod, AB · Grimshaw, AB · Killam, AB · Raymond, AB · Spruce Grove, AB · Westlock, AB · Vegreville, AB · Rocky Mountain House, AB · Spirit River, AB · La Crête, AB · Red Deer, AB · Beaumont, AB · Provost, AB · Vermilion, AB · Valleyview, AB · Caroline, AB · Linden, AB · Vulcan, AB · Canmore, AB · Slave Lake, AB · Elk Point, AB · Smoky Lake, AB · Strathmore, AB · Mayerthorpe, AB · Wildwood, AB · Hanna, AB · Foremost, AB · Peace River, AB · Wetaskiwin, AB · Okotoks, AB · Two Hills, AB · Falher, AB · Manning, AB · Nanton, AB · Trochu, AB · Rycroft, AB · Redwater, AB · Fort Saskatchewan, AB · Andrew, AB · Drumheller, AB · Thorsby, AB · Hythe, AB · Consort, AB · Breton, AB · Coronation, AB · Onoway, AB · Cochrane, AB · Bonnyville, AB · Camrose, AB · Innisfail, AB · Crossfield, AB · Edson, AB · Edmonton, AB · Claresholm, AB · Bow Island, AB · Beaverlodge, AB · St. Albert, AB · Grande Prairie, AB · Banff, AB · Oyen, AB · Calgary, AB · Lethbridge, AB · Coaldale, AB · Lamont, AB · Cardston, AB · Granum, AB · AB · Diamond Valley, AB,CA · Whitecourt, AB,CA
- Full-time
Lead the investigation of root cause analysis of operational risks and related events to capture insight and identify actionable mitigations to reduce impacts and prevent recurrence
Added 1 hour ago
M
Data Center Technician Manager
Microsoft
Toronto, ON
- Full-time
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT Manager, you will perform a key role in delivering the core infrastructure and…
Added 1 hour ago
SC
shift supervisor - Store# 12465, 84 CHAIN LAKE DRIVE - NS D/T
Starbucks Coffee Company
Halifax, NS
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…

LMI Technologies

Quality Systems Specialist

Burnaby, BC, Canada

Salary Range: $68,000 - $85,000 CAD + Eligibility for Profit Sharing Program Participation (pending successful completion of probationary period and based on business performance) · Full-time

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Job details

Pay: Salary Range: $68,000 - $85,000 CAD + Eligibility for Profit Sharing Program Participation (pending successful completion of probationary period and based on business performance)
Job type: Full-time
Apply by: Apr 6, 2027
Experience: Experience: Minimum of 5 years of experience in a quality role, with hands-on experience managing ISO 9001 QMS and ISO 14001 EMS.
Posting language: English
Posted: Sep 13, 2026

Original job description

The Quality Systems Specialist maintains and continuously improves the company’s Quality & Environmental Management System (QMS/EMS) in alignment with standards such as ISO 9001 and ISO 14001.

Beyond these core QMS/EMS duties, the role serves as the key owner of the customer complaint handling process, ensuring complaints are logged, investigated, and resolved effectively and on time through appropriate root cause analysis and corrective/preventive actions.

This role also drives continual improvement by monitoring quality-related KPIs and collaborating with process owners across departments to ensure performance is reviewed and aligned with business and customer expectations.

Typical Duties, Activities, Responsibilities

QMS/EMS Compliance and Auditing:
- Maintain and continuously improve the QMS/EMS to ensure compliance with ISO 9001 and ISO 14001 standards and certification requirements.
- Prepare for and support external audits or certification assessments (e.g., SAI Global, SCC), including documentation, facilitation, and follow-up on findings.
- Conduct process-based internal audits, tracing inputs, activities, outputs, and handoffs to assess conformance and identify system improvements.
- Assist departments in closing audit findings and verifying completion of corrective actions.
- Develop, review, improve, and implement corporate quality management and environmental management policies and procedures.
- Train employees on QMS/EMS procedures to ensure awareness and compliance across all departments.
Continuous Improvement and CAPA Management:
- Monitor and report QMS/EMS performance metrics and quality-related KPIs.
- Provide sound guidance on root cause analysis (RCA) and facilitate corrective/preventive actions (CAPA) with process owners, verifying the effectiveness of implemented solutions.
- Identify and monitor nonconformances and opportunities for improvement.
- Collaborate with process owners across departments to ensure performance is reviewed and aligned with business and customer expectations.
- Contribute to the annual measurable objectives set by management.
Customer Complaint Ownership:
- Serve as the central point of contact for managing customer complaints across the organization.
- Ensure complaints are logged, categorized, tracked in the appropriate system, and handled in compliance with internal procedures and customer requirements.
- Coordinate cross-functional investigations, ensuring timely root cause analysis and implementation of corrective/preventive actions.
- Communicate investigation results and resolution plans to internal stakeholders and customer-facing teams.
- Monitor complaint trends and escalate recurring or high-risk issues.
Process Engagement and Knowledge:
- Engage with all departments to identify, document, and continuously improve key business processes.
- Stay current with evolving standards, customer requirements, and best practices.
- Adhere to the LMI Employee Policy Manual.

Education and Qualifications

The Essentials
- Education: Bachelor’s degree in Engineering, Quality, or related fields.
- Experience: Minimum of 5 years of experience in a quality role, with hands-on experience managing ISO 9001 QMS and ISO 14001 EMS.
- Required Registrations:
  - Certified ISO 19011:2018 Lead Auditor.
  - Certified Internal Auditor for ISO 9001 and 14001.
- Proven Experience: Proven experience managing customer complaints, CAPA processes, and internal and external audits.
The Toolkit
- Strong knowledge of ISO 9001 and 14001 standards.
- Proficiency in root cause analysis techniques (e.g., 5 Whys, Fishbone Diagram, etc.) and quality tools.
- ASQ CQE and CQA certifications are preferred.
- Experience with regulatory inspections or customer audits is a plus.
The Mindset
- Analytical mindset with attention to detail.
- Excellent interpersonal and communication skills with the ability to effectively work with technical personnel at various levels of the organization.
- Demonstrated teamwork and problem-solving skills.
- Strong understanding of process-based auditing methods and the ability to assess unfamiliar technical processes by tracing logical flow and evidence of implementation.
- Confident in engaging with departments outside of their technical expertise to assess process performance, handoffs, and alignment with QMS requirements.
- Ability to handle multiple priorities and work independently.

Salary Range: $68,000 - $85,000 CAD + Eligibility for Profit Sharing Program Participation (pending successful completion of probationary period and based on business performance)

Perks and Benefits

Health Benefits: Full health care coverage (with 100% paid premiums) including dental, vision, and drugs for you and your family.
Work-Life Balance: We support a healthy balance with hybrid work arrangements, flextime, and competitive paid time off.
Growth & Development: An annual Education Support Program for training and professional growth, plus annual performance reviews.
Enjoy free snacks and drinks, team-building events, tenure awards, and our official "May the 4th" (Star Wars Day) company holiday!
Access to an on-site fitness facility, tennis/basketball court, and company-wide wellness initiatives.
This is a hybrid position based out of our Burnaby, BC headquarters. To support our collaborative model, preference will be given to local candidates that are able to work in the office on Tuesdays, Wednesdays and Thursdays.
Please note that financial relocation assistance and immigration sponsorship are not available for this position.
We are recognized as a “Great Place to Work” for 10 consecutive years!

Our Recruitment Process

While we appreciate your interest in LMI very much, we are only able to respond to candidates selected for further consideration.
We believe in a transparent and collaborative hiring journey. Our goal is to ensure you are as excited about us as we are about you. Below is the typical path (can vary by position):
- Talent Discovery (Human Resources): An initial screening call focused on your professional background, language and communication proficiency, and cultural alignment with the team as well as overview of role and company.
- Role Fit (Hiring Manager): A deep dive into your experience, knowledge and skills as well as sharing of role expectations and team initiatives.
- Team Fit (Peers and Colleagues): An opportunity to meet with potential team members and/or cross-functional peers to discuss your experience/background and their experience and work at LMI.

Apply About employer

More about this job

Responsibilities

Maintain and improve the company’s ISO 9001 and ISO 14001 management systems, support audits, and coordinate corrective actions. Own customer complaint handling, facilitate investigations and root cause analysis, and monitor quality performance and improvement initiatives across departments.

Requirements

Requires a bachelor’s degree in Engineering, Quality, or a related field, at least five years of quality experience, and hands-on ISO 9001 and ISO 14001 management experience. Required credentials include ISO 19011:2018 Lead Auditor certification and internal auditor certification for ISO 9001 and ISO 14001; experience with complaints, CAPA, and audits is also required.

Skills

Quality Management Systems
ISO 9001
ISO 14001
Process-Based Auditing
Internal Auditing
External Auditing
Customer Complaint Management
Root Cause Analysis
Corrective and Preventive Actions
Continuous Improvement
Quality KPI Monitoring
Nonconformance Management
Process Improvement
Cross-Functional Collaboration
Employee Training

Benefits

Full Health Coverage
Dental Insurance
Vision Insurance
Prescription Drug Coverage
Hybrid Work Arrangements
Flexible Working Hours
Paid Time Off
Education Support Program
Annual Performance Reviews
Free Snacks and Drinks
Team-Building Events
Tenure Awards
Company Holiday
On-Site Fitness Facility
Tennis and Basketball Court
Wellness Initiatives
Profit-Sharing Program

Visa sponsorship

Not detected in the job text

Keywords

Quality Management System
Environmental Management System
ISO 9001
ISO 14001
ISO 19011:2018
Lead Auditor
Internal Auditor
ASQ CQE
ASQ CQA
Customer Complaints
Corrective and Preventive Actions
Root Cause Analysis
5 Whys
Fishbone Diagram
Process-Based Auditing
Internal Audits
External Audits
Certification Assessments
Nonconformances
Quality KPIs
Continuous Improvement
Regulatory Inspections
Customer Audits
Quality Tools
Environmental Management

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