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Added 4 mins ago
S
Restaurant manager
Subway
Miramichi, NB
- $18 to $20 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 5 mins ago
K/
Restaurant manager
KFC / Taco bell - St. Laurent Mall
Ottawa, ON
- From $36.92 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 17 mins ago
BJ
Restaurant manager
Booster Juice
Bonnyville, AB
- From $36 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 19 mins ago
SE
Assistant manager, restaurant
Spices Everest Horizon Dinning
Okotoks, AB
- From $26 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 21 mins ago
UB
Cafeteria manager
Ukrainian bakery and coffee shop
Calgary, AB
- From $36 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 29 mins ago
GC
Advisor, Talent ManagementNew
Glencore Canada
Sparwood, BC
- $85,000 to $100,200 CAD / year
- Full-time
Reporting to the Manager Talent Development, Performance & Succession, the Advisor, Talent Managementwill be responsible for providing insights and support for the development,…
Added 32 mins ago
RS
Restaurant manager
RK Sweets & Restaurant
Mississauga, ON
- From $36.92 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 45 mins ago
TB
Store Lead
Tailored Brands
Lethbridge, AB
- Full-time
As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling…
Added 48 mins ago
CF
Restaurant manager
Chopstix Filipino Restaurant - Macleod
Calgary, AB
- From $55 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 49 mins ago
M
Restaurant assistant manager
Makilala
Toronto, ON
- $27 to $35 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 59 mins ago
NS
2627-205 - Student Accessibility Specialist (PS4) - Lunenburg Campus
Nova Scotia Community College - NSCC
Bridgewater, NS
- Part-time
Reporting to the Manager, Student Supports, and under the functional guidance of the Manager, Student Accessibility Services, you are accountable for leading accommodation planning and…
Added 59 mins ago
SI
Registered Nurse
Shannex Incorporated
Halifax, NS
- Full-time
…sessions and other scheduled meeting as authorized by the Site Manager/Regional Manager/General…
Added 1 hour ago
S
Assistant manager, restaurant
Subway
Courtenay, BC
- From $29 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 1 hour ago
S
Assistant manager, restaurant
Subway
Comox, BC
- From $39 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 1 hour ago
LB
Manager, restaurant
La Belle et La Boeuf Gatineau
Gatineau, QC
- From $36 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 1 hour ago
WG
Restaurant manager
Wells Gray Inn Restaurant & Bar
Clearwater, BC
- $20 to $28 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 1 hour ago
TC
Program Manager, Full-Time
Taproot Community Support Services
Victoria, BC
- Full-time
The program manager provides operational and administrative direction for the development, implementation and day-to-day management of the program in this CARF-accredited agency. This…
Added 1 hour ago
H
Manager IM/IT
Hays
Ottawa, ON
- $106,000 to $132,000 CAD / year
- Full-time
Reporting to the Senior Director, IM/IT, the Manager IM/IT is responsible for developing, implementing, and supporting a broad range of Information Management and Information Technology…
Added 1 hour ago
R
Senior Manager- Global Supplier Management, Corporate Real estate
Raise
Toronto, ON
- Full-time
We at Raise are hiring a Senior Manager- Global Supplier Management, Corporate Real estate for one of our top clients. After establishing themselves as an industry leader, they’re now…
Added 1 hour ago
G&
Fast food restaurant manager
GRIMACE &CO RESTAURANT LTD
Campbell River, BC
- From $39 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 1 hour ago
A
Specialist II, Processing Operations
ATB
Crossfield, AB · Didsbury, AB · Drayton Valley, AB · Drumheller, AB · Edmonton, AB · Edson, AB · Elk Point, AB · Coaldale, AB · Cochrane, AB · Cold Lake, AB · Consort, AB · Coronation, AB · Foremost, AB · Fairview, AB · Falher, AB · Forestburg, AB · Calgary, AB · Camrose, AB · Canmore, AB · Cardston, AB · Caroline, AB · Carstairs, AB · Castor, AB · Airdrie, AB · Alexis Whitecourt 232, AB · Andrew, AB · Athabasca, AB · Banff, AB · Barrhead, AB · Beaumont, AB · Beaverlodge, AB · Bonnyville, AB · Bow Island, AB · Boyle, AB · Breton, AB · Brooks, AB · Chestermere, AB · Claresholm, AB · Fort Macleod, AB · Fort McMurray, AB · Fort Saskatchewan, AB · Fort Vermilion, AB · Grande Prairie, AB · Granum, AB · Grimshaw, AB · Hanna, AB · High Level, AB · High Prairie, AB · Hinton, AB · Hythe, AB · Innisfail, AB · Jasper, AB · Killam, AB · La Crête, AB · Lac la Biche, AB · Lacombe, AB · Lamont, AB · Leduc, AB · Lethbridge, AB · Linden, AB · Magrath, AB · Manning, AB · Mayerthorpe, AB · Medicine Hat, AB · Milk River, AB · Nanton, AB · Okotoks, AB · Olds, AB · Onoway, AB · Oyen, AB · Peace River, AB · Picture Butte, AB · Pincher Creek, AB · Ponoka, AB · Provost, AB · Raymond, AB · Red Deer, AB · Redwater, AB · Rimbey, AB · Rocky Mountain House, AB · Rycroft, AB · Sherwood Park, AB · Slave Lake, AB · Smoky Lake, AB · Spirit River, AB · Spruce Grove, AB · St. Albert, AB · St. Paul, AB · Stettler, AB · Stony Plain, AB · Strathmore, AB · Sundre, AB · Sylvan Lake, AB · Taber, AB · Thorsby, AB · Three Hills, AB · Tofield, AB · Trochu, AB · Two Hills, AB · Valleyview, AB · Vegreville, AB · Vermilion, AB · Viking, AB · Vulcan, AB · Wainwright, AB · Westlock, AB · Wetaskiwin, AB · Wildwood, AB · AB · Lloydminster, SK · Diamond Valley, AB,CA · Whitecourt, AB,CA
- Full-time
…to adapt to changing industry requirements. Reporting to the Manager of Operations, your work will directly mitigate operational risk, improve processing efficiency, and elevate the service…
Added 1 hour ago
T
Professional Assistant Branch Manager Wealth
TD
Ottawa, ON
- Full-time
The role of Assistant Branch Manager reports directly to the Branch Manager and is one of the key leadership positions on the TD Wealth leadership team and an integral part of TD Bank’s…
Added 1 hour ago
Senior Project Manager - Digital Connectivity
VIA Rail Canada
Montreal, QC
The Senior Project Manager - Digital Connectivity is responsible for leading the design, delivery, and transition of the Digital Connectivity project within the LDRR program. The role…
Added 1 hour ago
TM
Café manager
Tod Mountain Cafe
Sun Peaks, BC
- $38.5 to $42 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 1 hour ago
SO
Heritage and Natural Resource Manager
Secretariat Of The Haida Nation
Masset, BC
- Full-time
Reporting to the Director of Lands, the Heritage & Natural Resource Manager oversees the program areas associated with implementing the Strategic Land Use Agreement, the Kunst’aa…

LMI Technologies

Quality Systems Specialist

Burnaby, BC, Canada

Salary Range: $68,000 - $85,000 CAD + Eligibility for Profit Sharing Program Participation (pending successful completion of probationary period and based on business performance) · Full-time

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Job details

Pay: Salary Range: $68,000 - $85,000 CAD + Eligibility for Profit Sharing Program Participation (pending successful completion of probationary period and based on business performance)
Job type: Full-time
Apply by: Apr 6, 2027
Experience: Experience: Minimum of 5 years of experience in a quality role, with hands-on experience managing ISO 9001 QMS and ISO 14001 EMS.
Posting language: English
Posted: Sep 13, 2026

Original job description

The Quality Systems Specialist maintains and continuously improves the company’s Quality & Environmental Management System (QMS/EMS) in alignment with standards such as ISO 9001 and ISO 14001.

Beyond these core QMS/EMS duties, the role serves as the key owner of the customer complaint handling process, ensuring complaints are logged, investigated, and resolved effectively and on time through appropriate root cause analysis and corrective/preventive actions.

This role also drives continual improvement by monitoring quality-related KPIs and collaborating with process owners across departments to ensure performance is reviewed and aligned with business and customer expectations.

Typical Duties, Activities, Responsibilities

QMS/EMS Compliance and Auditing:
- Maintain and continuously improve the QMS/EMS to ensure compliance with ISO 9001 and ISO 14001 standards and certification requirements.
- Prepare for and support external audits or certification assessments (e.g., SAI Global, SCC), including documentation, facilitation, and follow-up on findings.
- Conduct process-based internal audits, tracing inputs, activities, outputs, and handoffs to assess conformance and identify system improvements.
- Assist departments in closing audit findings and verifying completion of corrective actions.
- Develop, review, improve, and implement corporate quality management and environmental management policies and procedures.
- Train employees on QMS/EMS procedures to ensure awareness and compliance across all departments.
Continuous Improvement and CAPA Management:
- Monitor and report QMS/EMS performance metrics and quality-related KPIs.
- Provide sound guidance on root cause analysis (RCA) and facilitate corrective/preventive actions (CAPA) with process owners, verifying the effectiveness of implemented solutions.
- Identify and monitor nonconformances and opportunities for improvement.
- Collaborate with process owners across departments to ensure performance is reviewed and aligned with business and customer expectations.
- Contribute to the annual measurable objectives set by management.
Customer Complaint Ownership:
- Serve as the central point of contact for managing customer complaints across the organization.
- Ensure complaints are logged, categorized, tracked in the appropriate system, and handled in compliance with internal procedures and customer requirements.
- Coordinate cross-functional investigations, ensuring timely root cause analysis and implementation of corrective/preventive actions.
- Communicate investigation results and resolution plans to internal stakeholders and customer-facing teams.
- Monitor complaint trends and escalate recurring or high-risk issues.
Process Engagement and Knowledge:
- Engage with all departments to identify, document, and continuously improve key business processes.
- Stay current with evolving standards, customer requirements, and best practices.
- Adhere to the LMI Employee Policy Manual.

Education and Qualifications

The Essentials
- Education: Bachelor’s degree in Engineering, Quality, or related fields.
- Experience: Minimum of 5 years of experience in a quality role, with hands-on experience managing ISO 9001 QMS and ISO 14001 EMS.
- Required Registrations:
  - Certified ISO 19011:2018 Lead Auditor.
  - Certified Internal Auditor for ISO 9001 and 14001.
- Proven Experience: Proven experience managing customer complaints, CAPA processes, and internal and external audits.
The Toolkit
- Strong knowledge of ISO 9001 and 14001 standards.
- Proficiency in root cause analysis techniques (e.g., 5 Whys, Fishbone Diagram, etc.) and quality tools.
- ASQ CQE and CQA certifications are preferred.
- Experience with regulatory inspections or customer audits is a plus.
The Mindset
- Analytical mindset with attention to detail.
- Excellent interpersonal and communication skills with the ability to effectively work with technical personnel at various levels of the organization.
- Demonstrated teamwork and problem-solving skills.
- Strong understanding of process-based auditing methods and the ability to assess unfamiliar technical processes by tracing logical flow and evidence of implementation.
- Confident in engaging with departments outside of their technical expertise to assess process performance, handoffs, and alignment with QMS requirements.
- Ability to handle multiple priorities and work independently.

Salary Range: $68,000 - $85,000 CAD + Eligibility for Profit Sharing Program Participation (pending successful completion of probationary period and based on business performance)

Perks and Benefits

Health Benefits: Full health care coverage (with 100% paid premiums) including dental, vision, and drugs for you and your family.
Work-Life Balance: We support a healthy balance with hybrid work arrangements, flextime, and competitive paid time off.
Growth & Development: An annual Education Support Program for training and professional growth, plus annual performance reviews.
Enjoy free snacks and drinks, team-building events, tenure awards, and our official "May the 4th" (Star Wars Day) company holiday!
Access to an on-site fitness facility, tennis/basketball court, and company-wide wellness initiatives.
This is a hybrid position based out of our Burnaby, BC headquarters. To support our collaborative model, preference will be given to local candidates that are able to work in the office on Tuesdays, Wednesdays and Thursdays.
Please note that financial relocation assistance and immigration sponsorship are not available for this position.
We are recognized as a “Great Place to Work” for 10 consecutive years!

Our Recruitment Process

While we appreciate your interest in LMI very much, we are only able to respond to candidates selected for further consideration.
We believe in a transparent and collaborative hiring journey. Our goal is to ensure you are as excited about us as we are about you. Below is the typical path (can vary by position):
- Talent Discovery (Human Resources): An initial screening call focused on your professional background, language and communication proficiency, and cultural alignment with the team as well as overview of role and company.
- Role Fit (Hiring Manager): A deep dive into your experience, knowledge and skills as well as sharing of role expectations and team initiatives.
- Team Fit (Peers and Colleagues): An opportunity to meet with potential team members and/or cross-functional peers to discuss your experience/background and their experience and work at LMI.

Apply About employer

More about this job

Responsibilities

Maintain and improve the company’s ISO 9001 and ISO 14001 management systems, support audits, and coordinate corrective actions. Own customer complaint handling, facilitate investigations and root cause analysis, and monitor quality performance and improvement initiatives across departments.

Requirements

Requires a bachelor’s degree in Engineering, Quality, or a related field, at least five years of quality experience, and hands-on ISO 9001 and ISO 14001 management experience. Required credentials include ISO 19011:2018 Lead Auditor certification and internal auditor certification for ISO 9001 and ISO 14001; experience with complaints, CAPA, and audits is also required.

Skills

Quality Management Systems
ISO 9001
ISO 14001
Process-Based Auditing
Internal Auditing
External Auditing
Customer Complaint Management
Root Cause Analysis
Corrective and Preventive Actions
Continuous Improvement
Quality KPI Monitoring
Nonconformance Management
Process Improvement
Cross-Functional Collaboration
Employee Training

Benefits

Full Health Coverage
Dental Insurance
Vision Insurance
Prescription Drug Coverage
Hybrid Work Arrangements
Flexible Working Hours
Paid Time Off
Education Support Program
Annual Performance Reviews
Free Snacks and Drinks
Team-Building Events
Tenure Awards
Company Holiday
On-Site Fitness Facility
Tennis and Basketball Court
Wellness Initiatives
Profit-Sharing Program

Visa sponsorship

Not detected in the job text

Keywords

Quality Management System
Environmental Management System
ISO 9001
ISO 14001
ISO 19011:2018
Lead Auditor
Internal Auditor
ASQ CQE
ASQ CQA
Customer Complaints
Corrective and Preventive Actions
Root Cause Analysis
5 Whys
Fishbone Diagram
Process-Based Auditing
Internal Audits
External Audits
Certification Assessments
Nonconformances
Quality KPIs
Continuous Improvement
Regulatory Inspections
Customer Audits
Quality Tools
Environmental Management

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