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Added 13 mins ago
PL
Manager, Corporate Actuarial (FCIA/FSA), Actuarial Analytics & Insights
Pacific Life
Toronto, ON
- Full-time
We have an exciting opportunity for an individual with a strong actuarial background and relevant experience to join the Corporate Actuarial function as a Manager, focusing on local…
Added 13 mins ago
O
Business Development Executive
ONGroupOfCompanies.ca
Toronto, ON · Greater Toronto Area, Canada
- Full-time
ON Group is an Ontario directory business. We are building the places homeowners go when they need someone local: an agent who knows the municipality, a waterproofer who has been under…
Added 13 mins ago
TU
Faculty Operations Manager
The University of British Columbia
Vancouver, BC
- $7,727.33 to $11,112 CAD / month
- Full-time
The Faculty Operations Manager manages the day-to-day operations of H.R. MacMillan and the Food, Nutrition and Health building, and for operational and health and safety support to the UBC…
Added 13 mins ago
S
Account Manager
SoTalent
Montreal, QC
- Full-time
Build and execute account development plans aligned with business objectives and customer needs.
Added 13 mins ago
GC
Material Analyst I
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Mississauga, ON
- $70,000 to $80,000 CAD / year
- Full-time
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Added 13 mins ago
MG
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- Full-time
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Added 15 mins ago
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…Operations by providing functional leadership, operational oversight and subject-matter expertise across income-processing activities. Coordinates the accurate and timely processing of…
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Added 15 mins ago
Bilingual (Fr/En) AML Specialist
The Canada Life Assurance Company
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The Canada Life Assurance Company
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Added 15 mins ago
Tourism Development Advisor - Planning and Development Officer 1-2
The Government of Nova Scotia
NS · WINDSOR, NS
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Added 15 mins ago
TF
Administrative Specialist
The Fedcap Group
Hamilton, ON
- $47,000 to $60,000 CAD / year
- Full-time
…proactive communication, strong organization, attention to detail, and the ability to handle multiple priorities simultaneously. The position reports directly to the Operations…
Added 15 mins ago
Senior Analyst: Business Development
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Working closely with the Sr. Manager, Planning & Business Development, this role helps evaluate new opportunities, build business cases, support partner relationships, and coordinate…
Added 28 mins ago
GO
Tourism Development Advisor - Planning and Development Officer 1-2
Government of Nova Scotia
Windsor, NS
- Full-time
Tourism Nova Scotia, a division of CCTH, is focused on attracting visitors to the province and maximizing the value of tourism to Nova Scotia’s economy through experience and sector…
Added 29 mins ago
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Senior Product Manager (KYC - Fraud & Risk)
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Remote, Canada
- Full-time
- Remote
Partner with Sales and Business Development to engage prospects early in the sales cycle, representing the product and gathering signals on market demands.
Added 29 mins ago
RB
Portfolio Advisor, Portfolio Construction & Practice Management
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- Full-time
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Added 29 mins ago
RB
Client Advisor
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- Part-time
As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new…
Added 29 mins ago
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Small Business Markets Recruitment & Networking Session- November 2026
Royal Bank of Canada
Toronto, ON
- Full-time
We are hiring Relationship Manager, Business Markets for various locations throughout the Greater Toronto Region. This application is to express your interest in attending our event on 24th…
Added 29 mins ago
A
Health Club & Recreation Manager
AccorHotel
Whistler, BC
- Full-time
Health Club & Recreation Manager Fostering the health and wellbeing of our guests, visitors, and colleagues is an integral part of the Fairmont culture. As Health Club & Recreation Manager,…
Added 29 mins ago
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Wealth Advisor
RBC
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- Full-time
As a Wealth Advisor, you will be responsible for managing a selection of clients, providing proactive advice and support to those clients and working closely with the lead Portfolio…
Added 44 mins ago
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Added 44 mins ago
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Added 44 mins ago
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- Full-time
You’ll report to the Marketing Manager and work closely with our Marketing Coordinator. From day one, you’ll have real responsibility: you’ll lead events and projects from kickoff to…
Added 44 mins ago
UO
Team Lead, Administrative Services
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Edmonton, AB
- Full-time
Supports recruitment, onboarding, orientation, training and employee development in collaboration with the Faculty General Manager and in accordance with University policies and procedures.
Added 44 mins ago
MC
Student Engagement & Leadership Program Assistant (Regular Part Time)
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- Part-time
Under the direction of the Manager, Student Success & Engagement, the Student Engagement & Leadership Program Assistant assists with development, volunteer programs, peer-led initiatives,…

LMI Technologies

Quality Systems Specialist

Burnaby, BC, Canada

Salary Range: $68,000 - $85,000 CAD + Eligibility for Profit Sharing Program Participation (pending successful completion of probationary period and based on business performance) · Full-time

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Job details

Pay: Salary Range: $68,000 - $85,000 CAD + Eligibility for Profit Sharing Program Participation (pending successful completion of probationary period and based on business performance)
Job type: Full-time
Apply by: Apr 6, 2027
Experience: Experience: Minimum of 5 years of experience in a quality role, with hands-on experience managing ISO 9001 QMS and ISO 14001 EMS.
Posting language: English
Posted: Sep 13, 2026

Original job description

The Quality Systems Specialist maintains and continuously improves the company’s Quality & Environmental Management System (QMS/EMS) in alignment with standards such as ISO 9001 and ISO 14001.

Beyond these core QMS/EMS duties, the role serves as the key owner of the customer complaint handling process, ensuring complaints are logged, investigated, and resolved effectively and on time through appropriate root cause analysis and corrective/preventive actions.

This role also drives continual improvement by monitoring quality-related KPIs and collaborating with process owners across departments to ensure performance is reviewed and aligned with business and customer expectations.

Typical Duties, Activities, Responsibilities

QMS/EMS Compliance and Auditing:
- Maintain and continuously improve the QMS/EMS to ensure compliance with ISO 9001 and ISO 14001 standards and certification requirements.
- Prepare for and support external audits or certification assessments (e.g., SAI Global, SCC), including documentation, facilitation, and follow-up on findings.
- Conduct process-based internal audits, tracing inputs, activities, outputs, and handoffs to assess conformance and identify system improvements.
- Assist departments in closing audit findings and verifying completion of corrective actions.
- Develop, review, improve, and implement corporate quality management and environmental management policies and procedures.
- Train employees on QMS/EMS procedures to ensure awareness and compliance across all departments.
Continuous Improvement and CAPA Management:
- Monitor and report QMS/EMS performance metrics and quality-related KPIs.
- Provide sound guidance on root cause analysis (RCA) and facilitate corrective/preventive actions (CAPA) with process owners, verifying the effectiveness of implemented solutions.
- Identify and monitor nonconformances and opportunities for improvement.
- Collaborate with process owners across departments to ensure performance is reviewed and aligned with business and customer expectations.
- Contribute to the annual measurable objectives set by management.
Customer Complaint Ownership:
- Serve as the central point of contact for managing customer complaints across the organization.
- Ensure complaints are logged, categorized, tracked in the appropriate system, and handled in compliance with internal procedures and customer requirements.
- Coordinate cross-functional investigations, ensuring timely root cause analysis and implementation of corrective/preventive actions.
- Communicate investigation results and resolution plans to internal stakeholders and customer-facing teams.
- Monitor complaint trends and escalate recurring or high-risk issues.
Process Engagement and Knowledge:
- Engage with all departments to identify, document, and continuously improve key business processes.
- Stay current with evolving standards, customer requirements, and best practices.
- Adhere to the LMI Employee Policy Manual.

Education and Qualifications

The Essentials
- Education: Bachelor’s degree in Engineering, Quality, or related fields.
- Experience: Minimum of 5 years of experience in a quality role, with hands-on experience managing ISO 9001 QMS and ISO 14001 EMS.
- Required Registrations:
  - Certified ISO 19011:2018 Lead Auditor.
  - Certified Internal Auditor for ISO 9001 and 14001.
- Proven Experience: Proven experience managing customer complaints, CAPA processes, and internal and external audits.
The Toolkit
- Strong knowledge of ISO 9001 and 14001 standards.
- Proficiency in root cause analysis techniques (e.g., 5 Whys, Fishbone Diagram, etc.) and quality tools.
- ASQ CQE and CQA certifications are preferred.
- Experience with regulatory inspections or customer audits is a plus.
The Mindset
- Analytical mindset with attention to detail.
- Excellent interpersonal and communication skills with the ability to effectively work with technical personnel at various levels of the organization.
- Demonstrated teamwork and problem-solving skills.
- Strong understanding of process-based auditing methods and the ability to assess unfamiliar technical processes by tracing logical flow and evidence of implementation.
- Confident in engaging with departments outside of their technical expertise to assess process performance, handoffs, and alignment with QMS requirements.
- Ability to handle multiple priorities and work independently.

Salary Range: $68,000 - $85,000 CAD + Eligibility for Profit Sharing Program Participation (pending successful completion of probationary period and based on business performance)

Perks and Benefits

Health Benefits: Full health care coverage (with 100% paid premiums) including dental, vision, and drugs for you and your family.
Work-Life Balance: We support a healthy balance with hybrid work arrangements, flextime, and competitive paid time off.
Growth & Development: An annual Education Support Program for training and professional growth, plus annual performance reviews.
Enjoy free snacks and drinks, team-building events, tenure awards, and our official "May the 4th" (Star Wars Day) company holiday!
Access to an on-site fitness facility, tennis/basketball court, and company-wide wellness initiatives.
This is a hybrid position based out of our Burnaby, BC headquarters. To support our collaborative model, preference will be given to local candidates that are able to work in the office on Tuesdays, Wednesdays and Thursdays.
Please note that financial relocation assistance and immigration sponsorship are not available for this position.
We are recognized as a “Great Place to Work” for 10 consecutive years!

Our Recruitment Process

While we appreciate your interest in LMI very much, we are only able to respond to candidates selected for further consideration.
We believe in a transparent and collaborative hiring journey. Our goal is to ensure you are as excited about us as we are about you. Below is the typical path (can vary by position):
- Talent Discovery (Human Resources): An initial screening call focused on your professional background, language and communication proficiency, and cultural alignment with the team as well as overview of role and company.
- Role Fit (Hiring Manager): A deep dive into your experience, knowledge and skills as well as sharing of role expectations and team initiatives.
- Team Fit (Peers and Colleagues): An opportunity to meet with potential team members and/or cross-functional peers to discuss your experience/background and their experience and work at LMI.

Apply About employer

More about this job

Responsibilities

Maintain and improve the company’s ISO 9001 and ISO 14001 management systems, support audits, and coordinate corrective actions. Own customer complaint handling, facilitate investigations and root cause analysis, and monitor quality performance and improvement initiatives across departments.

Requirements

Requires a bachelor’s degree in Engineering, Quality, or a related field, at least five years of quality experience, and hands-on ISO 9001 and ISO 14001 management experience. Required credentials include ISO 19011:2018 Lead Auditor certification and internal auditor certification for ISO 9001 and ISO 14001; experience with complaints, CAPA, and audits is also required.

Skills

Quality Management Systems
ISO 9001
ISO 14001
Process-Based Auditing
Internal Auditing
External Auditing
Customer Complaint Management
Root Cause Analysis
Corrective and Preventive Actions
Continuous Improvement
Quality KPI Monitoring
Nonconformance Management
Process Improvement
Cross-Functional Collaboration
Employee Training

Benefits

Full Health Coverage
Dental Insurance
Vision Insurance
Prescription Drug Coverage
Hybrid Work Arrangements
Flexible Working Hours
Paid Time Off
Education Support Program
Annual Performance Reviews
Free Snacks and Drinks
Team-Building Events
Tenure Awards
Company Holiday
On-Site Fitness Facility
Tennis and Basketball Court
Wellness Initiatives
Profit-Sharing Program

Visa sponsorship

Not detected in the job text

Keywords

Quality Management System
Environmental Management System
ISO 9001
ISO 14001
ISO 19011:2018
Lead Auditor
Internal Auditor
ASQ CQE
ASQ CQA
Customer Complaints
Corrective and Preventive Actions
Root Cause Analysis
5 Whys
Fishbone Diagram
Process-Based Auditing
Internal Audits
External Audits
Certification Assessments
Nonconformances
Quality KPIs
Continuous Improvement
Regulatory Inspections
Customer Audits
Quality Tools
Environmental Management

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