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Added 17 mins ago
C
Automotive Line Lead
Carvana
ON · Ontario, Canada
- Full-time
Lead a team of production associates and partner with the Inspection Center General Manager to repair or reject inventory based on estimated cost of repairs and/or the overall quality of…
Added 4 hours ago
OE
Senior Modernization Project Manager
Otis Elevator Co.
Winnipeg, MB
- Full-time
Otis Elevator Company is searching for a highly motivated Modernization Project Manager to oversee coordination of activities on multiple modernization installation projects. This is a…
Added 4 hours ago
KG
Agent & DevOps Platform Engineer
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
Experience with AWS services such as EKS, ECS, ECR, Lambda, Bedrock, CloudWatch, S3, Secrets Manager, Systems Manager, and VPC
Added 4 hours ago
HT
Senior Manager, Partnership Development & Events
Hamilton Tiger-Cats Football Club
Hamilton, ON
- $70,000 to $80,000 CAD / year
- Full-time
HSG is seeking an experienced sales and marketing professional to join its Corporate Partnerships team. The Senior Manager, Partnership Development & Events will generate new sponsorship…
Added 9 hours ago
B&
Program Manager
Black & Veatch
Markham, ON
- $159,504 to $265,843 CAD / year
- Full-time
Utility Manager or Program Manager with experience managing CIP projects from >$1.5M to $10M+construction value in any of these sectors: Stormwater, Roads, Parks, of W/WW Facility or Linear…
Added 11 hours ago
B&
Program Manager
Black & Veatch Family of Companies
Markham, ON
- $159,504 to $265,843 CAD / year
Utility Manager or Program Manager with experience managing CIP projects from >$1.5M to $10M+construction value in any of these sectors: Stormwater, Roads, Parks, of W/WW Facility or Linear…
Added 22 hours ago
OV
Curling Centre Manager | Full-Time | Temple Gardens Centre
Oak View Group
Moose Jaw, SK
- $58,000 to $62,000 CAD / year
- Full-time
…end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster…
Added 22 hours ago
OV
Sales & Marketing Manager | Full-Time | Temple Gardens Centre
Oak View Group
Moose Jaw, SK
- $58,000 to $65,000 CAD / year
- Full-time
The Sales & Marketing Manager is responsible for developing and implementing sales and marketing strategies that promote the facility, its events, and its services while generating revenue…
Added 23 hours ago
R
Mail Insert Operator
REPAY
Mississauga, ON
- Full-time
…period of time as agreed upon, in writing, with the hiring manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential…
Added 1 day ago
DT
Area Manager, Recycling Operations (Brampton or Kitchener, ON, Canada)
Dhaka Technologies Limited Company
ON · Brampton North, Ontario
- $180,000 to $210,000 CAD / year
- Full-time
Job Title: Area Manager, Recycling Operations
Added 1 day ago
CO
Product Manager
CPA Ontario
Canada
- Full-time
As Product Manager, you will lead the research, planning and development of CPA Ontario's Professional Development offerings, with priority on the strategy and execution of the Conference…
Added 1 day ago
C
Lead Endoscopy Practitioner
CHEC
Ilford, MB
- Full-time
The role will be to support the hospital manager in the effective management of the Endoscopy Department ensuring the day-to-day operation reflects the highest standard of governance,…
Added 1 day ago
WE
Executive Director
Wendy Ellen Inc.
Calgary, AB · Greater Calgary Metropolitan Area
- Contract
You are an experienced Executive Director, CEO, General Manager or senior leader who is comfortable moving between strategy and execution.
Added 1 day ago
FH
Licensed Practical Nurse, Hemodialysis - Hemo Dialysis - ARH
Fraser Health Authority
Abbotsford, BC
- $32.84 to $44.96 CAD / hour
- Part-time
Fraser Health offers sponsorship for RNs/LPNs to gain your specialty education through an in-house program affiliated with BC Renal.
Added 1 day ago
FH
(LPN) - Specialty Nursing Education for Licensed Practical Nurses - Renal, Full Scope - Expression of Interest
Fraser Health Authority
Surrey, BC
- $32.84 to $44.96 CAD / hour
- Other
Fraser Health sponsorship is 100% tuition and wages. Upon successful completion, you will be offered either a regular full-time or part-time position (minimum 0.50 FTE) in an existing…
Added 1 day ago
FH
Licensed Practical Nurse, Hemodialysis - Hemo Dialysis - Abbotsford Regional Hospital and Cancer Centre
Fraser Health Authority
Abbotsford, BC
- $32.84 to $44.96 CAD / hour
- Full-time
Fraser Health offers sponsorship for RNs/LPNs to gain your specialty education through an in-house program affiliated with BC Renal.
Added 1 day ago
FH
Licensed Practical Nurse, Hemodialysis - Hemo Dialysis - Abbotsford Regional Hospital and Cancer Centre
Fraser Health Authority
Abbotsford, BC
- $32.84 to $44.96 CAD / hour
- Full-time
Fraser Health offers sponsorship for RNs/LPNs to gain your specialty education through an in-house program affiliated with BC Renal.
Added 1 day ago
EH
Management Trainee
Enterprise Holdings
Burnaby, BC
- Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 1 day ago
CH
Host Ambassador, Red Deer – AB
Canada Homestay Network
Red Deer, AB
- Part-time
Event and Sponsorship Research Coordinator Canada Homestay Network
Added 1 day ago
FC
Production Supervisor - DCI and Assembly Pump Repair
Flowserve Corporation
Leduc, AB
- Full-time
…skilled labor team. This role will work closely with the QRC Manager and the Master Scheduler to ensure that the right resources are in place to be able to meet production goals with a…
Added 2 days ago
E
Management Trainee
Enterprise
Fort St. John, BC
- Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 2 days ago
P
Workforce Transformation Senior Manager
PwC
Toronto, ON
- Full-time
As a Workforce Transformation Senior Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include…
Added 2 days ago
JR
Manager, Research and Partnerships
Jumpstart Refugee Talent
Calgary, AB · Vancouver, BC · Toronto, ON · Montreal, QC
- Full-time
…philanthropic and institutional support, strategic partnerships, sponsorship and, over time, contributions from participating…
Added 2 days ago
AB
Media Sales Manager
Annex Business Media
Toronto, ON
- Full-time
As part of the brand team, drive advertising and sponsorship revenue for our well-established brand, Canadian Poultry.
Added 2 days ago
WG
Millwright - Maintenance
WGI Group
Tillsonburg, ON
- $38 to $40 CAD / hour
- Full-time
Reporting to the Maintenance Manager, the Maintenance Technician plays a key role in keeping our manufacturing operations running safely, reliably and efficiently.

LMI Technologies

Quality Systems Specialist

Burnaby, BC, Canada

Salary Range: $68,000 - $85,000 CAD + Eligibility for Profit Sharing Program Participation (pending successful completion of probationary period and based on business performance) · Full-time

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Job details

Pay: Salary Range: $68,000 - $85,000 CAD + Eligibility for Profit Sharing Program Participation (pending successful completion of probationary period and based on business performance)
Job type: Full-time
Apply by: Apr 6, 2027
Experience: Experience: Minimum of 5 years of experience in a quality role, with hands-on experience managing ISO 9001 QMS and ISO 14001 EMS.
Posting language: English
Posted: Sep 13, 2026

Original job description

The Quality Systems Specialist maintains and continuously improves the company’s Quality & Environmental Management System (QMS/EMS) in alignment with standards such as ISO 9001 and ISO 14001.

Beyond these core QMS/EMS duties, the role serves as the key owner of the customer complaint handling process, ensuring complaints are logged, investigated, and resolved effectively and on time through appropriate root cause analysis and corrective/preventive actions.

This role also drives continual improvement by monitoring quality-related KPIs and collaborating with process owners across departments to ensure performance is reviewed and aligned with business and customer expectations.

Typical Duties, Activities, Responsibilities

QMS/EMS Compliance and Auditing:
- Maintain and continuously improve the QMS/EMS to ensure compliance with ISO 9001 and ISO 14001 standards and certification requirements.
- Prepare for and support external audits or certification assessments (e.g., SAI Global, SCC), including documentation, facilitation, and follow-up on findings.
- Conduct process-based internal audits, tracing inputs, activities, outputs, and handoffs to assess conformance and identify system improvements.
- Assist departments in closing audit findings and verifying completion of corrective actions.
- Develop, review, improve, and implement corporate quality management and environmental management policies and procedures.
- Train employees on QMS/EMS procedures to ensure awareness and compliance across all departments.
Continuous Improvement and CAPA Management:
- Monitor and report QMS/EMS performance metrics and quality-related KPIs.
- Provide sound guidance on root cause analysis (RCA) and facilitate corrective/preventive actions (CAPA) with process owners, verifying the effectiveness of implemented solutions.
- Identify and monitor nonconformances and opportunities for improvement.
- Collaborate with process owners across departments to ensure performance is reviewed and aligned with business and customer expectations.
- Contribute to the annual measurable objectives set by management.
Customer Complaint Ownership:
- Serve as the central point of contact for managing customer complaints across the organization.
- Ensure complaints are logged, categorized, tracked in the appropriate system, and handled in compliance with internal procedures and customer requirements.
- Coordinate cross-functional investigations, ensuring timely root cause analysis and implementation of corrective/preventive actions.
- Communicate investigation results and resolution plans to internal stakeholders and customer-facing teams.
- Monitor complaint trends and escalate recurring or high-risk issues.
Process Engagement and Knowledge:
- Engage with all departments to identify, document, and continuously improve key business processes.
- Stay current with evolving standards, customer requirements, and best practices.
- Adhere to the LMI Employee Policy Manual.

Education and Qualifications

The Essentials
- Education: Bachelor’s degree in Engineering, Quality, or related fields.
- Experience: Minimum of 5 years of experience in a quality role, with hands-on experience managing ISO 9001 QMS and ISO 14001 EMS.
- Required Registrations:
  - Certified ISO 19011:2018 Lead Auditor.
  - Certified Internal Auditor for ISO 9001 and 14001.
- Proven Experience: Proven experience managing customer complaints, CAPA processes, and internal and external audits.
The Toolkit
- Strong knowledge of ISO 9001 and 14001 standards.
- Proficiency in root cause analysis techniques (e.g., 5 Whys, Fishbone Diagram, etc.) and quality tools.
- ASQ CQE and CQA certifications are preferred.
- Experience with regulatory inspections or customer audits is a plus.
The Mindset
- Analytical mindset with attention to detail.
- Excellent interpersonal and communication skills with the ability to effectively work with technical personnel at various levels of the organization.
- Demonstrated teamwork and problem-solving skills.
- Strong understanding of process-based auditing methods and the ability to assess unfamiliar technical processes by tracing logical flow and evidence of implementation.
- Confident in engaging with departments outside of their technical expertise to assess process performance, handoffs, and alignment with QMS requirements.
- Ability to handle multiple priorities and work independently.

Salary Range: $68,000 - $85,000 CAD + Eligibility for Profit Sharing Program Participation (pending successful completion of probationary period and based on business performance)

Perks and Benefits

Health Benefits: Full health care coverage (with 100% paid premiums) including dental, vision, and drugs for you and your family.
Work-Life Balance: We support a healthy balance with hybrid work arrangements, flextime, and competitive paid time off.
Growth & Development: An annual Education Support Program for training and professional growth, plus annual performance reviews.
Enjoy free snacks and drinks, team-building events, tenure awards, and our official "May the 4th" (Star Wars Day) company holiday!
Access to an on-site fitness facility, tennis/basketball court, and company-wide wellness initiatives.
This is a hybrid position based out of our Burnaby, BC headquarters. To support our collaborative model, preference will be given to local candidates that are able to work in the office on Tuesdays, Wednesdays and Thursdays.
Please note that financial relocation assistance and immigration sponsorship are not available for this position.
We are recognized as a “Great Place to Work” for 10 consecutive years!

Our Recruitment Process

While we appreciate your interest in LMI very much, we are only able to respond to candidates selected for further consideration.
We believe in a transparent and collaborative hiring journey. Our goal is to ensure you are as excited about us as we are about you. Below is the typical path (can vary by position):
- Talent Discovery (Human Resources): An initial screening call focused on your professional background, language and communication proficiency, and cultural alignment with the team as well as overview of role and company.
- Role Fit (Hiring Manager): A deep dive into your experience, knowledge and skills as well as sharing of role expectations and team initiatives.
- Team Fit (Peers and Colleagues): An opportunity to meet with potential team members and/or cross-functional peers to discuss your experience/background and their experience and work at LMI.

Apply About employer

More about this job

Responsibilities

Maintain and improve the company’s ISO 9001 and ISO 14001 management systems, support audits, and coordinate corrective actions. Own customer complaint handling, facilitate investigations and root cause analysis, and monitor quality performance and improvement initiatives across departments.

Requirements

Requires a bachelor’s degree in Engineering, Quality, or a related field, at least five years of quality experience, and hands-on ISO 9001 and ISO 14001 management experience. Required credentials include ISO 19011:2018 Lead Auditor certification and internal auditor certification for ISO 9001 and ISO 14001; experience with complaints, CAPA, and audits is also required.

Skills

Quality Management Systems
ISO 9001
ISO 14001
Process-Based Auditing
Internal Auditing
External Auditing
Customer Complaint Management
Root Cause Analysis
Corrective and Preventive Actions
Continuous Improvement
Quality KPI Monitoring
Nonconformance Management
Process Improvement
Cross-Functional Collaboration
Employee Training

Benefits

Full Health Coverage
Dental Insurance
Vision Insurance
Prescription Drug Coverage
Hybrid Work Arrangements
Flexible Working Hours
Paid Time Off
Education Support Program
Annual Performance Reviews
Free Snacks and Drinks
Team-Building Events
Tenure Awards
Company Holiday
On-Site Fitness Facility
Tennis and Basketball Court
Wellness Initiatives
Profit-Sharing Program

Visa sponsorship

Not detected in the job text

Keywords

Quality Management System
Environmental Management System
ISO 9001
ISO 14001
ISO 19011:2018
Lead Auditor
Internal Auditor
ASQ CQE
ASQ CQA
Customer Complaints
Corrective and Preventive Actions
Root Cause Analysis
5 Whys
Fishbone Diagram
Process-Based Auditing
Internal Audits
External Audits
Certification Assessments
Nonconformances
Quality KPIs
Continuous Improvement
Regulatory Inspections
Customer Audits
Quality Tools
Environmental Management

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