After-Hours Coordinator
- Vancouver, BC, Canada
Starting salary: $34.00 per hour during probation which is 6 month and $35.5 after successfully passing the probation · Full-time
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Job details
- Pay
- Starting salary: $34.00 per hour during probation which is 6 month and $35.5 after successfully passing the probation
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
After-Hours Coordinator - Full Time
The After-Hours Coordinator is responsible for overseeing operations of residential programs. Schedule is Thursday to Sunday from 8pm to 6 am (10h/day - 40h/week).
Education & Experience
Skills
Client
Work Remotely
Contract length: Initially 12 months, with possibility of renewal on an annual basis based on performance and company needs. [We are looking for long-term relationship. This position is NOT short-term or seasonal]
Pay Grade
Starting salary: $34.00 per hour during probation which is 6 month and $35.5 after successfully passing the probation
Schedule
Work Location
AhC will start their shift at Head office is in Vancouver. However, the position requires daily travelling in Lower mainland area including Vancouver, Richmond, Tri-cities, New Westminster, Delta, and Surrey for monitoring and other purposes. Vehicle will be provided by the company.
Expected Start Date
As soon as possible
THIS IS A NON-UNION POSITION
The After-Hours Coordinator is responsible for overseeing operations of residential programs. Schedule is Thursday to Sunday from 8pm to 6 am (10h/day - 40h/week).
Education & Experience
- University or college degree in healthcare, health management, or social services (Bachelor's or Masters)
- Acceptable Criminal Record Search reports
- Fluent in English, both written and verbal communication
- First Aid/CPR Level C or higher, and NCI (or equivalent) Certificate
- Valid class 5 driver’s license with no restrictions and a clear driving abstract
- We are not accepting students for this position
Skills
- Must demonstrate experience and knowledge of challenges of dealing with persons with developmental delays, autism spectrum disorder and/or other mental health issues.
- A demonstrated ability in providing emergency interventions and crisis management support.
- Must demonstrate knowledge of LMSCL policy and procedures.
- Excellent communication skills and ability to develop rapport.
- Strong conflict resolution and problem-solving skills Demonstrated ability to provide feedback and debriefing support.
- Management, organizational and time management skills.
- Demonstrated ability to work independently and as a part of a team
- Demonstrated ability to respond under pressure and to handle stressful situations
Client
- Assists in planning supervised family visitations during weekends.
- Transports clients to medical, dental, or other necessary appointments as needed.
- Establishes working relationships with the Management Team, Case Managers and Support Workers to facilitate after-hours evening and weekend support to all residential programs.
- Receive updates from Case Managers before the start of a shift on the status of the program and clients and any specific tasks to follow or coordinate during the shift.
- Supervises Support Workers on managing a crisis or emergency including facilitating hospitalization and police involvement.
- Prepare a report to update Case Managers at the end of the shift on any concerns or issues requiring follow up.
- Reviews and edits Critical Incident reports that happened in the shift.
- Provides after hours response and support, either by phone or in person assistance if needed.
- Provides staff debriefing of stressful and/or crisis situations.
- Performs random phone checks of programs during the night and attends in persons if there are concerns.
- Complies with other assignments and directions by the Case Management Supervisor and Services Manager.
- Assist scheduler and Services Manager with staff scheduling and shift schedules.
- Assist in services Department general orientation of new employees
- Oversee data tracking and collection for program outcomes. Analyze results with Quality Assurance Manager for program improvements.
- Ensure all reports, updates, statistics, time sheets and petty cash records are reviewed and completed within deadlines.
- Submit required weekly /monthly/ quarterly reports within deadlines.
- Provide on-site support and training to Support Workers in areas of client data tracking, client file documentation and archiving, petty cash, reports, policy/procedures, technology, standards of care, house safety and maintenance.
- Approve work hours and ensure accuracy of staff timesheets in the payroll system.
- Comply with the assignments and instructions of Case Management Supervisor and Services Manager as part of the duties
Work Remotely
- No
Contract length: Initially 12 months, with possibility of renewal on an annual basis based on performance and company needs. [We are looking for long-term relationship. This position is NOT short-term or seasonal]
Pay Grade
Starting salary: $34.00 per hour during probation which is 6 month and $35.5 after successfully passing the probation
Schedule
- Thursday to Sunday) (8 PM-6AM) (10h shifts)
- Shall cover stat holidays that fall on workdays
- Between 6-8 hours, once a month, one session, Case Management Meeting / Training (day time- regular business hours- Shall participate) (May not fall on the specified workdays)
- Dental care
- Extended health care
- Vision care
- RRSP, LTD
Work Location
AhC will start their shift at Head office is in Vancouver. However, the position requires daily travelling in Lower mainland area including Vancouver, Richmond, Tri-cities, New Westminster, Delta, and Surrey for monitoring and other purposes. Vehicle will be provided by the company.
Expected Start Date
As soon as possible
THIS IS A NON-UNION POSITION
More about this job
Responsibilities
Oversee after-hours operations across residential programs, supporting clients and supervising staff through crises, emergencies, appointments, and family visitations. Coordinate staffing and program administration, review incident reports and records, provide training and debriefing, and report issues and outcomes to management.
Requirements
A university or college degree in healthcare, health management, or social services is required, along with fluent written and spoken English, an acceptable criminal record check, First Aid/CPR Level C or higher, NCI or equivalent certification, and an unrestricted Class 5 driver's license with a clear abstract. Candidates must have knowledge of developmental disabilities, autism, and mental health challenges, and demonstrate crisis response, communication, conflict resolution, organizational, and teamwork skills.
Skills
- Crisis Management
- Emergency Intervention
- Conflict Resolution
- Problem-Solving
- Communication
- Rapport Building
- Staff Supervision
- Debriefing
- Time Management
- Organization
- Independent and Teamwork
- Developmental Disabilities Support
- Autism Spectrum Disorder Support
- Mental Health Support
- Data Tracking
- Report Writing
Benefits
- Dental Care
- Extended Health Care
- Vision Care
- Long-Term Disability (LTD)
Visa sponsorship
Not detected in the job text
Categories
- Social Services
- Management & Leadership
- Healthcare
- Security & Safety
- Administrative
Keywords
- Residential Programs
- After-Hours Support
- Developmental Disabilities
- Autism Spectrum Disorder
- Mental Health
- Crisis Management
- Emergency Intervention
- First Aid
- CPR Level C
- NCI Certification
- Class 5 Driver's License
- Critical Incident Reports
- Hospitalization
- Police Involvement
- Staff Scheduling
- Program Outcomes
- Quality Assurance
- Client Data Tracking
- Client File Documentation
- Petty Cash
- Payroll System
- Timesheets
- Policy and Procedures
- Staff Training
- Family Visitations
- Case Management
- Support Workers