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Added 19 mins ago
J
Associate Consultant Implementation
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- Full-time
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Added 48 mins ago
CW
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Added 48 mins ago
CW
Business Development Specialist, full-time position
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Loblaw Agency

Manager, Agency Operations

Toronto, ON, Canada

$80,000.00 - $110,000.00 / 80.000,00$ - 110.000,00$ (per year / par an) · Full-time

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Job details

Pay: $80,000.00 - $110,000.00 / 80.000,00$ - 110.000,00$ (per year / par an)
Job type: Full-time
Apply by: Nov 10, 2026
Posting language: English
Posted: Oct 11, 2026

Original job description

Location:

243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.

With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

About Us

At Loblaw Agency, we expertly translate our customers’ needs into real, engaging work that speaks to Canadians and drives brand love. Join our growing team and come dream up original creative for some of Canada’s most loved and trusted brands!

Job Description

We are looking for a Manager, Agency Operations, who will help plan and execute integrated marketing campaigns with both leadership skills and attention to detail. This role will serve as the primary point of day to day contact between our agency and marketing teams and represent the interests of each group to ensure campaigns are delivered and objectives are met. The ideal candidate will be a problem-solver with experience leading creative and client teams through marketing projects.

The Manager, Agency Operations will report to the Sr. Manager, Agency Operations and support our Shoppers Drug Mart brand portfolio.

What You’ll Do

Be the key liaison between our agency teams and Brand Partners to help drive projects through the organization
Create project plans to govern all campaigns/initiatives
Identify and manage ongoing risk
Iterate and troubleshoot as necessary to deliver the project to success
Build schedule, timeline and meeting cadence for dedicated project team
Establish key project milestones to ensure project delivery, including major stakeholder check-ins
Manage stakeholder reviews and approvals throughout the lifecycle of the project
Hold team members accountable to deliver their obligations as outlined in the plan
Establish status meeting approach and guidance for participation
Prepare and circulate consolidated meeting documentation in advance of meeting
Work closely with cross-functional teams including creative, production, and Agency Operations to ensure seamless project execution
Work with broader Agency Operations team to review and mitigate for any issues related to agency fees and production costs for their portfolio
Manage and review executional briefs, traffic sheets, and other documentation to ensure the successful delivery of integrated campaigns
Support resource management with financial reporting though cross referencing monthly reports and annual forecasting
Input to process optimizations
lead post campaign learning (e.g. post mortem), working with cross functional teams

What You’ll Need

3+ years of relevant, with a proven track record of successfully leading, managing, and delivering complex projects
Proven leadership skills with the ability to inspire and guide cross-functional teams
PMP, CAPM, PMI-ACP or CSM designations considered an asset
Strong strategic thinking, problem-solving, and decision-making abilities
Proficiency in project management tools and MS Suite
Excellent communication, negotiation, and interpersonal skills
Detail-oriented, highly organized, and adept at managing multiple projects simultaneously
In-depth knowledge of production workflows, industry trends, and emerging technologies
Business acumen and a customer-focused approach
Ability to thrive in a fast-paced, dynamic environment

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type

Full time

Type Of Role

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Hiring Range / Échelle Salariale à L’embauche

$80,000.00 - $110,000.00 / 80.000,00$ - 110.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

#EN

#SS #MARKET #ON

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More about this job

Responsibilities

Lead integrated marketing campaigns as the primary liaison between agency teams and brand partners, managing project plans, schedules, risks, milestones, stakeholder reviews, and approvals. Coordinate cross-functional execution, monitor agency fees and production costs, support resource and financial reporting, and lead post-campaign learning and process improvements.

Requirements

Requires at least three years of relevant experience successfully leading and delivering complex projects, along with strong leadership, strategic thinking, problem-solving, communication, and organizational skills. Candidates should be proficient with project management tools and Microsoft Office, understand production workflows and industry trends, and be able to manage multiple projects in a fast-paced environment; PMP, CAPM, PMI-ACP, or CSM credentials are an asset.

Skills

Project Management
Leadership
Strategic Thinking
Problem-Solving
Decision-Making
Cross-Functional Team Leadership
Communication
Negotiation
Organization
Risk Management
Stakeholder Management
Campaign Planning
Production Workflow Knowledge
Financial Reporting
Resource Management
Process Optimization

Benefits

Employee Purchase Discount
Competitive Pay
Online Learning

Visa sponsorship

Not detected in the job text

Keywords

Integrated Marketing Campaigns
Agency Operations
Project Management
Project Plans
Risk Management
Stakeholder Management
Creative Teams
Brand Partners
Production Workflows
Project Milestones
Campaign Delivery
Executional Briefs
Traffic Sheets
Agency Fees
Production Costs
Resource Management
Financial Reporting
Annual Forecasting
Post-Campaign Learning
Process Optimization
Cross-Functional Teams
Project Management Tools
Microsoft Office
PMP
CAPM
PMI-ACP
CSM

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