Senior Manager, Learning & Development – Frontline Teams

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Lead the future of learning for our frontline teams! We're seeking a strategic and collaborative Senior Manager to lead a team of Learning Partners and deliver innovative, practical learning solutions that empower our frontline and distribution centre teams. You'll play a key role in connecting learning priorities to business performance and fostering a culture of continuous learning across our organization.

What You'll Do

• Lead and Inspire: Coach, mentor, and develop a high-performing team of Learning Partners, building capability, accountability, and effective resource allocation across priorities.
• Needs Assessment & Strategic Alignment: Partner with business and HR leaders to diagnose performance gaps, identify capability priorities, and develop a portfolio learning roadmap aligned with business objectives.
• Design & Development: Oversee the design, development, and implementation of practical, scalable learning solutions that support frontline colleagues in the flow of work. Emphasize bite-sized, accessible, and just-in-time learning experiences, along with tools and resources that help colleagues build skills and apply knowledge on the job.
• Content Creation & Curation: Guide the development and curation of high-quality learning materials and resources that are relevant, accessible, and aligned with adult learning principles. Ensure materials address the unique realities and challenges of frontline teams.
• Technology Integration: Identify and champion relevant learning technologies and innovations, including AI, partnering with technology and platform teams to explore, pilot, and recommend solutions that enhance learning effectiveness and the colleague experience.
• Measurement & Evaluation: Lead evaluation of the learning portfolio within established measurement frameworks, using learning and business data to track key performance indicators, demonstrate impact, inform decisions, and drive continuous improvement.
• Stakeholder Management & Trusted Advisor: Build trusted relationships with business and HR leaders, subject matter experts, and external partners. Constructively challenge learning requests, influence priorities, and recommend solutions that address business performance needs.
• Budget Management: Manage portfolio budgets and resources effectively, making informed investment and resourcing trade-offs to maximize business impact.
• Future Strategy and Evolution: Stay abreast of industry trends, emerging technologies, and learning best practices. Proactively identify opportunities to innovate and evolve the portfolio learning approach in alignment with broader L&D priorities.

Who You Are

• Experienced Leader: 5+ years of progressive experience in learning and development or a related field, with a proven ability to lead, motivate, and develop a team of learning professionals.
• Frontline Learning Expertise: Experience developing and implementing learning solutions for frontline or operational environments. Understand the unique challenges of supporting diverse teams, including retail, store support, and distribution centre colleagues, through practical and scalable learning approaches.
• Strategic Thinker: Strong analytical and problem-solving skills, with the ability to diagnose business challenges, identify priorities, and translate business needs into impactful learning solutions.
• Creative & Innovative: Passionate about exploring new learning technologies, including AI, and methodologies to enhance the learner experience and improve learning effectiveness.
• Excellent Communicator: Strong written and verbal communication skills, with the ability to present recommendations, engage stakeholders, and influence decisions at different levels of the organization.
• Portfolio & Project Management: Strong ability to oversee multiple initiatives, manage competing priorities, and make informed decisions about resources, risks, and timelines.
• Relationship Builder: Proven ability to build trusted relationships, collaborate across teams, and act as a credible advisor to business partners.
• Financially Savvy: Experience managing budgets and resources effectively, with the ability to balance investment decisions against business priorities.
• Data Analysis: Strong analytical skills, with the ability to interpret data, generate meaningful insights, and translate findings into actionable recommendations.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.  
 
Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Hiring Range / Échelle salariale à l’embauche :$100,000.00 - $132,000.00 / 100.000,00$ - 132.000,00$ (per year / par an)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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