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Added 16 mins ago
WG
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Loblaw Digital

Director, Strategy & Operations

Toronto, ON, Canada

$145,000.00 - $195,000.00 / 145.000,00$ - 195.000,00$ (per year / par an) · Full-time

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Job details

Pay: $145,000.00 - $195,000.00 / 145.000,00$ - 195.000,00$ (per year / par an)
Job type: Full-time
Apply by: Nov 10, 2026
Posting language: English
Posted: Oct 11, 2026

Original job description

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.

Why is this role important?

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we’re up for the challenge. Loblaw Digital is the team responsible for building and operating the online businesses of Canada’s largest and most successful retailer. Based in downtown Toronto, we are an entrepreneurial, fast-paced, and collaborative team working towards transforming the way Canadians shop by creating leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, loyalty, and apparel spaces, and we’re only just getting started! To achieve these goals, we are looking for talented and passionate individuals who want to collaborate and solve challenging problems and make significant and lasting impact on Canadians.

As a Director, Strategy & Operations, you will report to the Sr. Director, Strategy and Operations. You will partner with business and functional leadership teams at Loblaw Digital to develop strategic plans that identify opportunities, risks and metrics to measure outcomes.

What You’ll Do

Independently lead high-priority, cross-functional initiatives from problem definition through implementation and measurement
Form hypotheses, conduct research and develop quantitative analyses that identify and size opportunities, risks and strategic choices
Create concise executive narratives and materials for leadership meetings, enterprise forums, external meetings and company-wide communications
Design and implement improvements to organizational processes, governance, operating rhythms and cross-functional ways of working
Build alignment between Loblaw Digital leaders and Loblaw enterprise partners, resolve dependencies and help teams move from discussion to decision

Does this sound like you?

Seven or more years of relevant experience, with progressively greater responsibility
A demonstrated record of taking ambiguous questions from initial hypothesis through analysis, recommendation, implementation and measurable outcome
Strong analytical capabilities, including the ability to work hands-on with data, quantify opportunities and risks, test assumptions and build compelling business cases
Experience influencing senior leaders and resolving disagreement without relying on formal authority
Strong execution and change-leadership skills, including the ability to establish plans, governance and measures of success
A record of coaching colleagues, developing talent and improving the quality of a team’s work
Exceptional written and verbal communication, with the ability to make complex issues clear and facilitate productive executive discussions
Curiosity about digital consumer experiences, retail and e-commerce and emerging technologies

How You’ll Succeed

At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce. You will get to work with some of the best digital minds and will have the support of world class technologies to craft products our customers will love!

How You’ll Succeed:

At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.

If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we’ll get along just fine.

Looking for a challenge? Good. Love an innovative work environment? Even better.

Apply today.

Employment Type:

Full time

Type Of Role:

Regular

Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle Salariale à L’embauche :

$145,000.00 - $195,000.00 / 145.000,00$ - 195.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

#EN

#SS #LD #ON

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More about this job

Responsibilities

Lead high-priority cross-functional initiatives from problem definition through implementation and measurement, using research and quantitative analysis to assess opportunities, risks, and strategic choices. Develop executive communications, improve organizational processes and governance, and align Loblaw Digital leaders with enterprise partners to resolve dependencies and drive decisions.

Requirements

Requires seven or more years of relevant experience and a record of taking ambiguous problems from hypothesis through analysis, recommendation, implementation, and measurable results. Candidates should bring strong analytical, communication, execution, change-leadership, senior stakeholder influence, and coaching skills, along with an interest in digital consumer experiences, retail, e-commerce, and emerging technologies.

Skills

Strategic Planning
Cross-Functional Leadership
Quantitative Analysis
Data Analysis
Opportunity Assessment
Risk Assessment
Business Case Development
Executive Communication
Process Improvement
Governance
Change Leadership
Stakeholder Management
Influencing Senior Leaders
Talent Development
E-Commerce
Retail

Visa sponsorship

Not detected in the job text

Keywords

Loblaw Digital
E-Commerce
Online Grocery
Digital Consumer Experiences
Retail
Beauty
Pharmacy
Loyalty
Apparel
Strategic Planning
Cross-Functional Initiatives
Quantitative Analysis
Research
Opportunity Assessment
Risk Assessment
Strategic Choices
Executive Narratives
Leadership Meetings
Process Improvement
Governance
Operating Rhythms
Cross-Functional Collaboration
Business Cases
Change Leadership
Metrics
Emerging Technologies

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