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Added 21 mins ago
WC
(CAN) Customer Service Manager
Walmart Canada
Fredericton, NB
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 21 mins ago
FE
Mechanical Designer (Buildings - HVAC, Plumbing)
Flow Engineering
Vancouver, BC
- Full-time
…most building types and systems, including general design and management services; advising, investigating and reporting; base building upgrades. Our multitalented team has complementary…
Added 21 mins ago
TP
Franchise Project Manager
Topper's Pizza Franchise Co.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are seeking an experienced, organized, and results-driven Construction Project Manager to join our Franchise Development team. The Construction Project Manager is responsible for…
Added 1 hour ago
MF
Operations Associate
Merit for Apprenticeship
ON · Ontario, Canada
- Full-time
You report directly to our Operations Manager and work alongside our field crews, technical designer and office team. Our Operations Manager owns the schedule, project management and…
Added 1 hour ago
J
Assistant Production Manager, Canada
Jungbunzlauer
Port Colborne, ON
- Full-time
Foster effective communication across the Xanthan Management Team and through cross-functional collaboration with other departments
Added 1 hour ago
SE
Manager, MX Sales Platform
Samsung Electronics
Mississauga, ON
- Full-time
…Finance+. This role will also support in Trade In business management for SECA. This role ensures that Samsung Canada continues to offer consumers innovative sell-out platforms that are…
Added 1 hour ago
SE
Manager, Product Management (Mobile Enhancements)
Samsung Electronics
Mississauga, ON
- Full-time
…line up assortment, launches, and in conjunction with Channel Manager on channel distribution, and transition / EOL…
Added 1 hour ago
S
Transversal Finance Lead
Sanofi
Toronto, ON
- Full-time
Build digital fluency within the Finance team through training, upskilling, and change management
Added 1 hour ago
C
Supervisor, Front of House (LBE)
Cineplex
Whitby, ON
- Part-time
…House Supervisor – Playdium Whitby, reporting to the Service Manager. This position will be based at our Playdium Whitby location at 75 Consumer Drive, Whitby,…
Added 2 hours ago
FN
Trade Marketing Manager
Far Niente LLC
Oakville, ON
- Full-time
Trade Marketing Manager, Far Niente Wine Estates
Added 2 hours ago
MD
Fisheries Populations Monitoring and Regulations Manager - State Prog Admin Manager Sr
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…seeking a Fisheries Populations Monitoring and Regulations Manager to provide statewide leadership for fisheries populations monitoring, regulations, and operations programs. This position…
Added 2 hours ago
MD
Equal Opportunity Compliance Manager - Affirmative Action Officer 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…virtual work environment. Please note, the telework policy could change with notice based on business…
Added 2 hours ago
MS
Senior Construction Project Manager
ML6 Search + Talent Advisory
Toronto, ON
- Full-time
We are seeking a Senior Project Manager to lead the delivery of multiple concurrent multi-family residential construction projects across the GTA. This role will take ownership across…
Added 2 hours ago
MS
Construction Project Manager
ML6 Search + Talent Advisory
Toronto, ON
- Full-time
We are seeking a Construction Project Manager to take ownership of the day-to-day management of multi-family residential construction projects across the GTA. This role will work across…
Added 2 hours ago
J
Team Leader, Glucose
Jungbunzlauer
Port Colborne, ON
- Full-time
Reporting to the Production Manager, the job holder will primarily ensure the safe and efficient operation of the Glucose plant to meet budgeted production targets. As a member of the…
Added 2 hours ago
J
Assistant Production Manager, Canada
Jungbunzlauer
Port Colborne, ON
- Full-time
Reporting to the Production Manager, the job holder will primarily ensure the safe and efficient operation of the Glucose plant to meet budgeted production targets. As a member of the…
Added 2 hours ago
W
Study Manager (M&M)
Wood
Vancouver, BC
- $170,000 to $200,000 CAD / year
- Full-time
The Study Manager will have overall responsibility for overseeing the development of budgets, schedules and reports as well as for the management and coordination of project staff and…
Added 2 hours ago
H
Saviynt Platform Administration and Operations Consultant
HCLTech
Canada
- Full-time
Strong knowledge of ITIL-aligned incident, request, problem, change, release, major-incident, and knowledge-management processes.
Added 2 hours ago
H
Saviynt Application Onboarding and Reporting Consultant
HCLTech
Canada
- Full-time
Ensure onboarding artifacts and evidence meet security, audit, compliance, and change-management requirements.
Added 2 hours ago
HR
Spécialiste Skims-Temps plein
Holt Renfrew
Montreal, QC
- Full-time
Maintain solid relationships with buyer, vendor, and selling manager
Added 2 hours ago
HR
Spécialiste en denim- Mode feminine-Temps plein
Holt Renfrew
Montreal, QC
- Full-time
Maintain solid relationships with buyer, vendor, and selling manager
Added 3 hours ago
M
Manager, National Tax Services
MNP
Mississauga, ON
- Full-time
Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.
Added 3 hours ago
ME
Construction & Project Manager
M2 Engineering
AB · Edmonton, AB
- Full-time
As a Construction Project Manager, you will liaise directly between our engineering team, contractors, and our clients. This includes coordinating contractor enquiries, request for…
Added 3 hours ago
L
Manager - P&C Systems | Vancouver
lululemon
Vancouver, BC
- Full-time
…community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and…
Added 3 hours ago
T
Project Manager
Tenova
Mississauga, ON
- Full-time
The Project Manager will lead industrial projects within an environment focused on mechanical/ chemical engineering principles. This role requires managing complex projects in industrial…

Loblaw Digital

Manager, eCommerce Communications & Operations

Toronto, ON, Canada

$80,000.00 - $110,000.00 / 80.000,00$ - 110.000,00$ (per year / par an) · Full-time

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Job details

Pay: $80,000.00 - $110,000.00 / 80.000,00$ - 110.000,00$ (per year / par an)
Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Original job description

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.

Why is this role important?

As the Manager, eCommerce Communications & Operations, you will help enable proactive, effective communications across our eCommerce business and enterprise partners.

Reporting to the Senior Manager, Communications, you will be the bridge across business units, Programs, Product teams and cross-functional partners through effective communications planning, coordination and execution.

You will help build scalable ways of working that encourage planning, ownership, and enable teams through established frameworks with AI-enabled tools.

What You’ll Do

Communications Planning & Stakeholder Management

Own the eCommerce communications calendar and intake process, providing visibility into upcoming initiatives, priorities and impacts.
Serve as a key communications partner with Program, Product and business teams to define communications needs, ownership, timelines and deliverables.
Develop communications plans that align audiences, channels, timing, dependencies and approvals.
Proactively identify opportunities to simplify communications and escalate significant risks, conflicts or alignment needs.

AI & Communications Enablement

Support and continuously improve AI-enabled communications tools, templates, workflows and self-service resources.
Identify opportunities to simplify, standardize or automate repetitive communications activities and processes.
Track communications activity, priorities and planned versus unplanned work to identify trends, risks and opportunities for improvement.
Gather stakeholder and colleague feedback and translate insights into actionable recommendations.
Drive continuous improvement of the eCommerce communications operating model, increasing proactive planning, efficiency and adoption of self-service tools.

Does This Sound Like You?

5 + years of experience in communications, change management, operations, project coordination or a related field; retail experience is an asset.
Ability to support an on-call schedule
Bilingualism in English and French is an asset.
Strong organizational and project management skills, with the ability to manage multiple priorities, stakeholders and timelines in a fast-paced environment.
Excellent written and verbal communication skills, with strong judgment and the ability to translate complex or unclear needs into clear, actionable communications.
Proven ability to build relationships, influence stakeholders and work effectively across teams and levels of an organization.
Comfortable using AI-enabled tools and technology to improve ways of working; advanced proficiency in Microsoft Office, particularly PowerPoint, Word and Excel

How You’ll Succeed

At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.

If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we’ll get along just fine.

Looking for a challenge? Good. Love an innovative work environment? Even better.

Apply today.

Employment Type

Full time

Type Of Role

Regular

Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle Salariale à L’embauche

$80,000.00 - $110,000.00 / 80.000,00$ - 110.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

#EN

#SS #LD #ON

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More about this job

Responsibilities

Own the eCommerce communications calendar and intake process, and coordinate communications planning, timelines, deliverables, and approvals across Program, Product, business, and enterprise partners. Improve the communications operating model by supporting AI-enabled tools, standardizing or automating workflows, tracking activity and feedback, and identifying risks and opportunities for improvement.

Requirements

Requires 5 or more years of experience in communications, change management, operations, project coordination, or a related field; retail experience is an asset. Candidates should have strong organizational, project management, communication, and stakeholder relationship skills, be comfortable with AI-enabled tools, and have advanced Microsoft Office proficiency; English-French bilingualism is an asset.

Skills

Communications Planning
Stakeholder Management
Project Management
Organizational Skills
Written Communication
Verbal Communication
Change Management
Operations
Cross-Functional Collaboration
Influencing Stakeholders
Risk Identification
Process Improvement
AI-Enabled Tools
Microsoft PowerPoint
Microsoft Word
Microsoft Excel

Visa sponsorship

Not detected in the job text

Keywords

eCommerce
Communications Planning
Communications Calendar
Intake Process
Stakeholder Management
Program Teams
Product Teams
Cross-Functional Collaboration
Communications Plans
Audiences
Communication Channels
Timelines
Dependencies
Approvals
AI-Enabled Tools
Templates
Workflows
Self-Service Resources
Process Automation
Continuous Improvement
Operating Model
Change Management
Project Coordination
Retail
Microsoft Office
PowerPoint
Word
Excel
On-Call Schedule

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