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Customer Care Manager
Boardwalk
Calgary, AB
Full-time
Control Inventory for building operations. Oversee ordering of parts and supplies by site. Ensure site has all supplies to run appropriately. Oversee administration of inventory.
Added 30 mins ago
CONDOMINIUM MANAGER
Duka Property Management Inc.
Mississauga, ON
Full-time
As a Condominium Manager, you will take ownership of the daily operations of your assigned property. Your responsibilities will include (but are not limited to):
Added 31 mins ago
Emergency Medical Technician
HealthCareersInSask.ca
Maple Creek, SK
Part-time
Job Description: Reporting to the Southwest EMS Operations Manager the Emergency Medical Technician - Primary Care Paramedic (PCP) is responsible for responding to emergent and non-emergent…
Added 45 mins ago
SITE ADMINISTRATOR
Duka Property Management Inc.
Mississauga, ON
Full-time
As a Site Administrator, you will manage the administrative operations of a condominium property and provide support to the Condominium Manager. Your responsibilities will include (but are…
Added 45 mins ago
AVP, Reinsurance Solutions
BMO Insurance
Toronto, ON
Full-time
Conduct reinsurance negotiations to support overall business operations and to drive profitable business growth including execution of treaties.
Added 45 mins ago
Safety Consultant - EPL Safety & Security, Employee Experience
City of Edmonton
AB
…opportunity to advance EPL’s safety program, embed it into day to day operations, and ensure managers are confident and capable in carrying out their safety…
Added 1 hour ago
Store Manager | Tillicum Centre
Decisive Farming by TELUS Agriculture
Victoria, BC
Full-time
As a Store Manager with our TELUS family, you'll take shared accountability for store success across Sales, Customer Experience, Operations, and People. You'll make strategic, data-driven…
Added 1 hour ago
Healthcare Outreach & Partnership Builder
Healthcord Cryogenics
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…Treatment Coordinator, MOA, Territory Sales Rep, Customer Success Manager, Fitness…
Added 1 hour ago
Center Director
FB Education Services
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Full-time
…bring together great people, quality early learning and strong operations to create a center where children thrive, families feel connected, and educators feel…
Added 1 hour ago
Warehouse Operations Clerk
NFI Industries
Bolton, ON
Full-time
The Warehouse Operations Clerk is responsible for ensuring that all shipping related documents are completed accurately and in a timely fashion. This position reports to Operations…
Added 1 hour ago
GARAGE - Seasonal Sales Associate - Oshawa Centre
Groupe Dynamite, Inc Garage
Oshawa, ON
Part-time
Reporting to the Store Manager, you’ll be the face of our brand. As a Seasonal Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in…
Added 1 hour ago
GARAGE - Operations Associate FT - Carrefour Laval
Groupe Dynamite, Inc Garage
Laval, QC
Full-time
Reporting to the Store Manager, your role as Operations Associate is all about keeping the store flowing and the vibe strong. You’ll own the stockroom, keep inventory moving, process…
Added 1 hour ago
GARAGE - Assistant Manager - Pacific Centre
Groupe Dynamite, Inc Garage
Vancouver, BC
Full-time
Reporting to the Store Manager, your main focus as the Assistant Manager is to assist the Store Manager in all aspects of the store operations, by providing leadership that optimizes sales…
Added 1 hour ago
GARAGE - Seasonal Sales Associate - Place Rosemere
Groupe Dynamite, Inc Garage
Rosemère, QC
Part-time
Reporting to the Store Manager, you’ll be the face of our brand. As a Seasonal Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in…
Added 1 hour ago
GARAGE - Sales Associate FT - Carrefour Laval
Groupe Dynamite, Inc Garage
Laval, QC
Full-time
Reporting to the Store Manager, you’ll be the face of our brand. As a Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in their new…
Added 1 hour ago
DYNAMITE - Seasonal Sales Associate - Sherway Gardens
Groupe Dynamite, Inc Garage
Toronto, ON · Etobicoke, Ontario
Part-time
Reporting to the Store Manager, your main focus as Seasonal Sales Associate is to provide an exceptional shopping experience to each customer, and build long term relationships with each…
Added 1 hour ago
GARAGE - Seasonal Sales Associate - Galeries Terrebonne
Groupe Dynamite, Inc Garage
Terrebonne, QC
Part-time
Reporting to the Store Manager, you’ll be the face of our brand. As a Seasonal Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in…
Added 1 hour ago
GARAGE - Sales Associate PT - Place Rosemere
Groupe Dynamite, Inc Garage
Rosemère, QC
Part-time
Reporting to the Store Manager, you’ll be the face of our brand. As a Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in their new…
Added 1 hour ago
DYNAMITE - Seasonal Sales Associate - Bayshore Shopping Centre
Groupe Dynamite, Inc Garage
Ottawa, ON · Nepean, Ontario
Part-time
Reporting to the Store Manager, your main focus as Seasonal Sales Associate is to provide an exceptional shopping experience to each customer, and build long term relationships with each…
Added 1 hour ago
Assistant Manager
Foot Locker
Regina, SK
Full-time
The Assistant Manager (AM) is a key store leader who helps bring sneaker culture to life by leading with energy, ownership, and purpose. This role supports the Store Manager in driving…
Added 1 hour ago
Analyst, Business Systems
Fraser Health
Surrey, BC
Full-time
In this role, you will work at the intersection of healthcare operations, technology, and transformation. As part of a team responsible for preparing sites, departments, and end users for…
Added 1 hour ago
Ramp Services Agent ($19.13/h) YOW
Swissport International AG
Ottawa, ON
Part-time
Report all equipment malfunctions to the appropriate supervisor/manager
Added 1 hour ago
Inventory Coordinator – Courtenay
GARDENWORKS Canada
Courtenay, BC
Full-time
During slower periods, you'll support general store operations as directed by your Store Manager
Added 1 hour ago
Marketing Specialist, Quebec and French Canada
Canadian Cancer Society
Quebec, QC
$52,000 to $62,000 CAD / year
Full-time
You’ll also support the Senior Marketing Manager in the delivery of French-language campaigns and help adapt national initiatives to better connect with audiences in Quebec and across…
Added 1 hour ago
(CAN) Self Checkout Attendant
Walmart Canada
Coquitlam, BC
Full-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…

Loblaw Digital

Manager, eCommerce Communications & Operations

Toronto, ON, Canada

Pay: $80,000.00 - $110,000.00 / 80.000,00$ - 110.000,00$ (per year / par an)
Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.

Why is this role important?

As the Manager, eCommerce Communications & Operations, you will help enable proactive, effective communications across our eCommerce business and enterprise partners.

Reporting to the Senior Manager, Communications, you will be the bridge across business units, Programs, Product teams and cross-functional partners through effective communications planning, coordination and execution.

You will help build scalable ways of working that encourage planning, ownership, and enable teams through established frameworks with AI-enabled tools.

What You’ll Do

Communications Planning & Stakeholder Management

Own the eCommerce communications calendar and intake process, providing visibility into upcoming initiatives, priorities and impacts.
Serve as a key communications partner with Program, Product and business teams to define communications needs, ownership, timelines and deliverables.
Develop communications plans that align audiences, channels, timing, dependencies and approvals.
Proactively identify opportunities to simplify communications and escalate significant risks, conflicts or alignment needs.

AI & Communications Enablement

Support and continuously improve AI-enabled communications tools, templates, workflows and self-service resources.
Identify opportunities to simplify, standardize or automate repetitive communications activities and processes.
Track communications activity, priorities and planned versus unplanned work to identify trends, risks and opportunities for improvement.
Gather stakeholder and colleague feedback and translate insights into actionable recommendations.
Drive continuous improvement of the eCommerce communications operating model, increasing proactive planning, efficiency and adoption of self-service tools.

Does This Sound Like You?

5 + years of experience in communications, change management, operations, project coordination or a related field; retail experience is an asset.
Ability to support an on-call schedule
Bilingualism in English and French is an asset.
Strong organizational and project management skills, with the ability to manage multiple priorities, stakeholders and timelines in a fast-paced environment.
Excellent written and verbal communication skills, with strong judgment and the ability to translate complex or unclear needs into clear, actionable communications.
Proven ability to build relationships, influence stakeholders and work effectively across teams and levels of an organization.
Comfortable using AI-enabled tools and technology to improve ways of working; advanced proficiency in Microsoft Office, particularly PowerPoint, Word and Excel

How You’ll Succeed

At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.

If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we’ll get along just fine.

Looking for a challenge? Good. Love an innovative work environment? Even better.

Apply today.

Employment Type

Full time

Type Of Role

Regular

Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle Salariale à L’embauche

$80,000.00 - $110,000.00 / 80.000,00$ - 110.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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#SS #LD #ON

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More about this job

Responsibilities

Own the eCommerce communications calendar and intake process, and coordinate communications planning, timelines, deliverables, and approvals across Program, Product, business, and enterprise partners. Improve the communications operating model by supporting AI-enabled tools, standardizing or automating workflows, tracking activity and feedback, and identifying risks and opportunities for improvement.

Requirements

Requires 5 or more years of experience in communications, change management, operations, project coordination, or a related field; retail experience is an asset. Candidates should have strong organizational, project management, communication, and stakeholder relationship skills, be comfortable with AI-enabled tools, and have advanced Microsoft Office proficiency; English-French bilingualism is an asset.

Skills

Communications Planning
Stakeholder Management
Project Management
Organizational Skills
Written Communication
Verbal Communication
Change Management
Operations
Cross-Functional Collaboration
Influencing Stakeholders
Risk Identification
Process Improvement
AI-Enabled Tools
Microsoft PowerPoint
Microsoft Word
Microsoft Excel

Visa sponsorship

Not detected in the job text

Keywords

eCommerce
Communications Planning
Communications Calendar
Intake Process
Stakeholder Management
Program Teams
Product Teams
Cross-Functional Collaboration
Communications Plans
Audiences
Communication Channels
Timelines
Dependencies
Approvals
AI-Enabled Tools
Templates
Workflows
Self-Service Resources
Process Automation
Continuous Improvement
Operating Model
Change Management
Project Coordination
Retail
Microsoft Office
PowerPoint
Word
Excel
On-Call Schedule

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