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Loblaw Digital

Senior Manager, Strategy & Operations

Toronto, ON, Canada

Pay: $120,000.00 - $154,000.00 / 120.000,00$ - 154.000,00$ (per year / par an)
Job type: Full-time
Apply by: Oct 29, 2026
Experience: More than 5 years of work experience in a relevant field with demonstrated cross-functional project leadership experience.
Posting language: English
Posted: Sep 29, 2026

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Original job description

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.

Why is this role important?

As a Senior Manager, Strategy & Operations, you will report to the Sr. Director, Strategy and Operations for Loblaw Digital. You will partner with business and cross- functional leadership teams at Loblaw Digital to develop strategic plans that identify opportunities, risks and metrics to measure outcomes.

What You’ll Do

Support ecommerce leadership teams to be more productive and successful by:

Leading or supporting cross-functional strategic projects by forming hypotheses, conducting research, facilitating discussion and development strategic outcomes
Facilitate the development of the annual strategic plan by working with business leadership teams and Loblaw enterprise functions
Create executive presentation materials for internal & external meetings, including presentations to senior executives, enterprise forums, and company-wide communications
Providing internal and external insights to support business decisions (e.g., macro trends, competitive impacts, etc.)
Developing and implementing process improvements, governance, operating rhythms, and cross-functional ways of working
Serve as a liaison between Business team and Technology and Product teams to ensure alignment between business strategy and technology roadmap

Does this sound like you?

More than 5 years of work experience in a relevant field with demonstrated cross-functional project leadership experience. This is a great opportunity for those with experience in management consulting, corporate strategy, chief of staff or similar roles at technology or digital commerce companies
A demonstrated record of taking ambiguous questions from initial hypothesis through analysis, recommendation, implementation and measurable outcome
Excellent problem-solving skills and demonstrated analytical capabilities. A self-starter than can deep dive into data to identify and quantify risks and opportunities
Thrive in a fast-paced and entrepreneurial environment
Experience influencing senior leaders, resolving disagreement, and managing cross-functional stakeholders without relying on formal authority
Exceptional written and verbal communication, with the ability to make complex issues clear and facilitate productive executive discussions
Curiosity around consumer technologies that are influencing retail and e-commerce

How You’ll Succeed

At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce. You will get to work with some of the best digital minds and will have the support of world class technologies to craft products our customers will love!

How You’ll Succeed:

At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.

If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we’ll get along just fine.

Looking for a challenge? Good. Love an innovative work environment? Even better.

Apply today.

Employment Type:

Full time

Type Of Role:

Regular

Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle Salariale à L’embauche :

$120,000.00 - $154,000.00 / 120.000,00$ - 154.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

#EN

#SS #LD #ON

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More about this job

Responsibilities

Lead and support cross-functional strategic initiatives, annual planning, and executive communications, using research and analysis to identify opportunities, risks, and measurable outcomes. Improve governance and operating processes, and connect business leadership with Technology and Product teams to align strategy with the technology roadmap.

Requirements

Requires more than five years of relevant experience, including cross-functional project leadership and a record of taking ambiguous problems from hypothesis through implementation and measurable results. Candidates should bring strong analytical, communication, and stakeholder-influencing skills, and thrive in a fast-paced environment; experience in consulting, corporate strategy, chief of staff, or digital commerce is relevant.

Skills

Cross-Functional Project Leadership
Strategic Planning
Research
Hypothesis Development
Data Analysis
Problem-Solving
Executive Communication
Stakeholder Management
Influencing Senior Leaders
Process Improvement
Governance
Operating Rhythm Development
Risk Assessment
Opportunity Analysis
E-Commerce
Technology Roadmap Alignment

Visa sponsorship

Not detected in the job text

Keywords

Loblaw Digital
E-Commerce
Online Grocery
Retail
Digital Commerce
Strategic Planning
Annual Strategic Plan
Cross-Functional Projects
Hypothesis Development
Research
Data Analysis
Executive Presentations
Competitive Analysis
Macro Trends
Process Improvement
Governance
Operating Rhythms
Business Strategy
Technology Roadmap
Product Teams
Technology Teams
Risk Assessment
Opportunity Analysis
Stakeholder Management
Management Consulting
Corporate Strategy
Chief of Staff

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