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Added 12 mins ago
RG
Senior Finance Business Partner
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- Full-time
…performance of the business, ensuring finance involvement in the development of the division’s strategic…
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PV
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Hearings Officer
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ST
Director of Capital, Housing & Infrastructure (Engineering/Planning) - $100K-$150K in Curve Lake, ON!
Scout Talent
MB · Manitoba, Canada
- $100,000 to $150,000 CAD / year
- Full-time
Curve Lake First Nation has an exciting opportunity for a full-time, permanent Director of Capital, Housing and Infrastructure, based in Curve Lake, Ontario. This role joins the…
Added 3 hours ago
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Director
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Small Animal Veterinarian - Medical Director
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Added 3 hours ago
M
Director, Operational Resilience
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Toronto, ON · ON · NB · NS · PE · NL · MBC ON Local Office Etobicoke
- Full-time
…solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each…
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C
Director, Chapter Lead, Sales & Advice Capability Development
CIBC
Toronto, ON
- Full-time
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HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy.…
Added 4 hours ago
M
Director, US Reinsurance Operations
Manulife
Toronto, ON · Waterloo, ON
- Full-time
The Director, US Reinsurance Operations is accountable for the management of Reinsurance Operations strategy, development and execution of plans to meet the business needs for the…
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Safety Manager Technology
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Toronto, ON · Brampton, ON
Based in Ontario and reporting to the National Director, Safety the Manager participates in the development of strategic safety and well-being objective-setting for the organization and…
Added 4 hours ago
GO
Manager - Community Nursing
Government of Yukon
Whitehorse, YT
- Full-time
…the provision of rural and remote, primary and public health services throughout Yukon, including 24/7 emergency…
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- Temporary
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Added 4 hours ago
R|
Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
As Research Assistant (public engagement), you will be responsible for the development, implementation, and evaluation of CADeN’s public engagement campaign. As part of this work, you will…
Added 4 hours ago
Manager, Fire Prevention and Preparedness
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Toronto, ON
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Added 5 hours ago
RI
Director of Conference Services and Events
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ON · Ontario, Canada
- Full-time
Our client, a beautiful property in Niagara Falls, requires the services of an outstanding Director of Conference Services and Events for their very well-known luxury property.
Added 5 hours ago
WT
Senior Project Manager - Project Delivery
Waterfront Toronto
Toronto, ON
- $110,000 to $125,000 CAD / year
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Provide strategic advisory, consultation and analytical services on a broad range of issues to the Project Director and other senior managers within the Corporation.
Added 6 hours ago
ST
Director of Capital, Housing & Infrastructure (Engineering/Planning) - $100K-$150K in Curve Lake, ON!
Scout Talent
AB · Alberta, Canada
- $100,000 to $150,000 CAD / year
- Full-time
Curve Lake First Nation has an exciting opportunity for a full-time, permanent Director of Capital, Housing and Infrastructure, based in Curve Lake, Ontario. This role joins the…
Added 6 hours ago
LH
Physiotherapist
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Added 6 hours ago
WT
Director Project Delivery
Waterfront Toronto
Toronto, ON
- $125,000 to $145,000 CAD / year
- Full-time
Waterfront Toronto is seeking a Project Director for our Project Delivery Department. The Project Director is a highly experienced senior project management professional responsible for…
Added 7 hours ago
C
Sales Director
Convergint
Toronto, ON · CA ON Etobicoke
- Full-time
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Added 7 hours ago
C
Service Account Executive - Building Automation Systems
Convergint
Calgary, AB · CA AB Calgary
- Full-time
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Loblaw Digital

Staff Product Designer, Agentic Experiences

Toronto, ON, Canada

$120,000.00 - $154,000.00 / 120.000,00$ - 154.000,00$ (per year / par an) · Full-time

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Job details

Pay: $120,000.00 - $154,000.00 / 120.000,00$ - 154.000,00$ (per year / par an)
Job type: Full-time
Apply by: Dec 4, 2026
Experience: 10+ years of experience in product design, experience strategy, service design or related disciplines, shaping and delivering complex digital experiences
Posting language: English
Posted: Nov 4, 2026

Original job description

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.

Why is this role important?

At Loblaw Digital, we create digital experiences that help Canadians Live Life Well across health, grocery, beauty, apparel and more. As we explore the next generation of AI-powered experiences, we're reimagining how customers interact with our products and services, making everyday experiences simpler, more connected and more intuitive.

As Staff Product Designer, Agentic Experiences, you'll help shape that future while strengthening the designers and teams bringing it to life.

This is a senior individual contributor leadership role that brings together experience strategy, hands-on product design, coaching and cross-functional influence. Working across Digital Health and eCommerce, you'll focus on complex, emerging experience challenges that span products and teams, helping establish new interaction models, shared design approaches and more connected customer experiences.

Reporting to the Senior Director of Product Design, Digital Health and Conversational Experiences, you'll partner closely with Product, Engineering, Research, Go-to-Market and design leaders to explore emerging interaction models, turn ambitious ideas into tangible experiences and bring them to market. You'll also serve as a trusted mentor to designers, helping them strengthen their craft, navigate ambiguity and grow as product thinkers and design leaders.

The impact you'll make

Shape The Future Of Agentic Experiences

You'll help define how conversational and agentic experiences come to life across Loblaw Digital, connecting Health and Commerce to create more seamless customer journeys.

You'll Do This Through:

Establishing experience principles and interaction models that address customer context, trust, autonomy and control, including when an agent should act, ask or defer to the customer
Partnering with Product, Engineering and Research to identify opportunities, frame problems and define measurable outcomes grounded in customer needs, business priorities and technical realities
Connecting teams working on related challenges to share insights, align on experience direction and build more consistent journeys across products

Coach, mentor and elevate designers

A meaningful part of your impact will come through the growth and effectiveness of the designers around you. You'll be a trusted craft and strategic thought partner to Product and Content Designers, helping them strengthen their design judgment, tackle complex experience challenges and grow their capabilities alongside their day-to-day design leadership.

You'll Do This Through:

Providing ongoing coaching, one-on-one working sessions, critiques and hands-on design guidance to strengthen designers' craft and product judgment
Offering clear, constructive and actionable feedback that raises quality while giving designers autonomy to explore, learn and grow
Supporting designers as they navigate ambiguity, cross-functional challenges and competing expectations, helping them develop their own influence and leadership
Partnering with design leaders and people managers to identify skill-development opportunities and strengthen the team's overall capabilities

Make strategy tangible through design

You'll move comfortably between big-picture thinking and detailed product design, helping teams explore possibilities, challenge assumptions and turn emerging ideas into real experiences.

You'll Do This Through:

Creating concepts, journeys, service blueprints, interaction models and rapid prototypes using tools such as Figma, Replit and emerging AI-enabled workflows
Leading workshops and working sessions with designers and senior cross-functional partners to build shared understanding and align on product direction
Working hands-on alongside designers and delivery teams to translate concepts into usable interfaces and high-quality shipped experiences
Using research, experimentation and product metrics to validate decisions, measure outcomes and improve experiences over time

Champion design quality and consistency

You'll help raise the quality and consistency of experiences across teams by contributing expert design judgment, developing shared patterns and guiding complex interaction decisions.

You'll Do This Through:

Bringing strong interaction and visual design judgment to critiques and working sessions, guiding decisions around usability, information architecture, accessibility, content and interaction behaviour
Partnering with Product and Engineering to resolve complex design challenges and ensure quality from discovery through implementation
Identifying opportunities for shared patterns, frameworks and capabilities that improve consistency across Health and Commerce journeys
Working with our Design System team and adjacent designers to evolve reusable patterns, reduce fragmentation and strengthen how teams design and deliver experiences

How You'll Succeed

You'll succeed by helping Loblaw Digital shape more connected, intuitive and trustworthy experiences across our portfolio. Success is emerging in this new space, but we are looking for a leader who can take their next step in their career in:

Turning emerging opportunities in agentic AI into clear experience direction, shared principles and tangible solutions that teams can explore, validate and bring to life
Connecting experiences across products and services to create more seamless, consistent customer journeys
Raising the quality of our work through strong design judgment, hands-on collaboration and a commitment to craft
Coaching and empowering designers to navigate complexity, strengthen their skills, build confidence and grow as design leaders

What You Bring

You're an experienced product designer and strategic thinker who connects customer needs, business opportunities and emerging technology to create meaningful experiences. You're equally comfortable shaping what's possible, making it real and helping other designers grow.

You Bring:

10+ years of experience in product design, experience strategy, service design or related disciplines, shaping and delivering complex digital experiences
Strong product and systems thinking, with the ability to frame ambiguous problems and influence experience direction across products, teams and customer journeys
Strong hands-on design craft, including interaction design, information architecture, prototyping and translating complex concepts into intuitive, usable interfaces
Demonstrated experience coaching and mentoring designers, providing actionable feedback and raising design quality while supporting autonomy and growth
Ability to lead through influence, build trust and align senior stakeholders through compelling storytelling, prototypes and evidence
Experience designing conversational AI, agentic systems or emerging technologies, with an understanding of new interaction models, customer trust and control
Strong partnership with Product, Engineering and Research, moving ideas from early exploration through implementation and measurable outcomes
Practical experience with AI-enabled design tools and workflows to accelerate exploration, prototyping and iteration
Strong understanding of accessibility and inclusive design, including AODA requirements, privacy, safety and responsible AI considerations
Experience with healthcare, commerce, complex service ecosystems, personalization, identity or regulated environments is an asset.

What We'd Love To See In Your Portfolio

We're less interested in a particular case-study format than in understanding how you think, design, lead and influence.

Show Us Examples Of:

Products and experiences you've shaped, delivered and measured, including your role in their success
How you've framed ambiguous opportunities, influenced direction and translated strategy into tangible concepts, prototypes or shipped experiences
How you've partnered across Design, Product and Engineering to solve complex problems and create connected experiences
How you've explored conversational AI, agentic systems or emerging interaction models
How you've coached designers, elevated craft and improved the effectiveness of teams

How You’ll Succeed:

At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.

If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we’ll get along just fine.

Looking for a challenge? Good. Love an innovative work environment? Even better.

Apply today.

Employment Type:

Full time

Type Of Role:

Regular

Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle Salariale à L’embauche :

$120,000.00 - $154,000.00 / 120.000,00$ - 154.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

#EN

#SS #LD #ON

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More about this job

Responsibilities

Define and shape conversational and agentic experiences across Digital Health and eCommerce, establishing interaction principles and connected customer journeys while partnering with Product, Engineering, and Research. Provide hands-on design leadership, coach and mentor designers, and improve design quality and consistency from exploration through implementation.

Requirements

Requires 10+ years of experience in product design, experience strategy, service design, or a related discipline, with strong systems thinking, hands-on design craft, and experience influencing complex cross-functional work. Candidates should have experience mentoring designers and designing conversational AI, agentic systems, or emerging technologies, along with knowledge of accessibility, privacy, safety, and responsible AI; healthcare or commerce experience is an asset.

Skills

Product Design
Experience Strategy
Service Design
Interaction Design
Information Architecture
Prototyping
Conversational AI
Agentic Systems
Design Systems
Accessibility
Inclusive Design
Responsible AI
Coaching and Mentoring
Cross-Functional Collaboration
Research and Experimentation
Figma

Visa sponsorship

Not detected in the job text

Keywords

Agentic AI
Conversational AI
Digital Health
eCommerce
Product Design
Experience Strategy
Service Design
Interaction Models
Customer Journeys
Systems Thinking
Interaction Design
Information Architecture
Figma
Replit
AI-Enabled Design Workflows
Rapid Prototyping
Service Blueprints
Design Systems
Accessibility
AODA
Inclusive Design
Privacy
Safety
Responsible AI
Personalization
Identity
Regulated Environments
Research
Experimentation
Product Metrics

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