Technical Expert
- Laval, QC, Canada
Hybrid
Applications open in a new tab.
Job details
- Workplace
- Hybrid
- Experience
- +10 years of experience in technical and application support.
- Posting language
- English
- Posted
Original job description
Build What’s Next in Retail Technology
At LOC, you'll join a collaborative team dedicated to shaping the future of retail. We foster an environment where people feel supported, challenged, and empowered; believing this is key to great work. You'll have the opportunity to build your career, whether you're innovating new solutions, providing customer support, or driving initiatives across teams. We value ownership, continuous learning, and forward thinking in everything we do.
Who is LOC Software?
For over 30 years, LOC Software has delivered retail technology that drives performance. Our configurable, modular platform, including ThriVersA, empowers high-volume independent merchants across many retail environments including retail, grocery, pharmacy and fuel with POS, back office, eCommerce, loyalty, and more. With cloud and on-premises flexibility, we enable retailers to operate, adapt, and grow, anywhere.
Your main challenges
- Act as a mentor and provide advice, coaching, and training to technical support staff.
- Be the escalation person when it comes to complex technical issues.
- Strong problem-solving skills, able to multitask, solid root causes analysis, and work under pressure.
- Review all technical support-related processes and documentation for continuous improvement.
What You Bring with you
- +10 years of experience in technical and application support.
- A proactive problem-solver skilled in root-cause analysis, capable of managing multiple priorities under pressure.
- Payment and peripheral devices integration experience (OPOS, JavaPOS, PinPad integration).
- Retail knowledge in particular POS processes would be an asset.
- Cloud solution knowledge (AWS and/or Azure).
Our Great Benefits
- Minimum of 3 weeks of vacation from the first year;
- Group insurance, long-term disability, medication, dental, eyes…
- Pension plan with employer contribution after 1 year
- 5 mobile days after 3 months
- Work flexibility: Hybrid, Face-to-face
*The use of the masculine gender in this document is for the sole purpose of brevity*
More about this job
Responsibilities
The Technical Expert at LOC Software will coach and train support staff and handle the hardest technical problems. The role also reviews support processes and documentation to make them better.
Requirements
Candidates need over 10 years of technical and application support experience and strong root-cause analysis skills. Payment device integration experience (OPOS, JavaPOS, PinPad) and cloud knowledge (AWS or Azure) are also required.
Skills
- OPOS
- JavaPOS
- PinPad integration
- POS systems
- payment and peripheral device integration
- root-cause analysis
- technical support
- application support
- AWS
- Azure
- cloud solutions
- coaching
- training
- process improvement
- documentation
- problem-solving
- escalation management
Benefits
- Vacation
- Group insurance
- Pension plan with employer contribution
- Mobile days
Categories
- Technology
- Software
- Customer Service & Support
- Retail
Keywords
- retail technology
- POS
- point of sale
- OPOS
- JavaPOS
- PinPad integration
- payment devices
- peripheral devices
- technical support
- application support
- root cause analysis
- AWS
- Azure
- cloud
- eCommerce
- loyalty
- back office
- mentoring
- escalation
- technical expert
Seniority
Senior
Perks
- Generous paid time off
- Retirement plan
Tools
- OPOS
- JavaPOS
- PinPad
- AWS
- Azure
Languages
- English