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Lock Search Group

Commercial Trainer

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Pay: The anticipated base salary range for this role is $120,000 to $155,000.
Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

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Original job description

Pharmacosmos Canada has appointed Lock Search Group to support its expansion into the Canadian market. Pharmacosmos is a global pioneer in carbohydrate chemistry and a recognized leader in the development of innovative treatments for patients with iron deficiency and iron deficiency anaemia. As the organization continues to grow its presence in Canada, we are seeking a dynamic professional to join the team and play a key role in this exciting phase of expansion

Explore Pharmacosmos - https://pharmacosmos.com/

ABOUT PHARMACOSMOS CANADA

Pharmacosmos is a global, family-owned company driven by a passion for innovation. Building on its foundational expertise in carbohydrate chemistry and cell cycle biology, Pharmacosmos develops innovative treatments for unmet patient needs, with a focus on iron metabolism and blood-related disorders.

Pharmacosmos recently established its Canadian affiliate in Mississauga, Ontario, marking a significant milestone in the organization’s growth and commitment to serving patients in Canada. As part of this foundational team, the successful candidate will play a key role in continuing to build Pharmacosmos Canada’s local presence, shaping its culture, and supporting the affiliate’s long-term success.

Pharmacosmos is guided by a set of core values that define who they are:

People-Driven – As a family-held company, Pharmacosmos is built on passionate, knowledgeable people. The organization values integrity, open-mindedness and respect and is guided by these values in all its endeavours. Pharmacosmos respects each individual who becomes a part of its journey, from employees and partners to end-users, and recognizes that the strength in all its collaborations is trust.
Committed to Quality – Quality serves as both an inspiration and a driver of results. It represents Pharmacosmos’ aspiration for excellence and its focus on driving continual improvements. For Pharmacosmos’ partners and end-users, quality must always be tangible in its products, processes and people. This way, quality is the promise upheld every day.
Innovating for Better Lives – Innovation is essential in Pharmacosmos’ quest to improve the lives of humans and animals. They seek to address unmet needs through its expertise in iron and carbohydrate-based pharmaceuticals. Pharmacosmos believes in a holistic and collaborative approach to research and innovation, so they work together with the scientific and medical communities to set new standards.

JOB PURPOSE

The Commercial Trainer is responsible for designing, implementing, and continuously improving Pharmacosmos Canada’s commercial training strategy. The role ensures the field organization has the product knowledge, disease-state expertise, customer engagement skills, and commercial capabilities required to execute brand priorities and deliver high-quality customer experiences.

The Commercial Trainer will also serve as the organizational lead for Key Account Management capability development, ensuring all commercial team members are equipped to execute strategic account plans, navigate complex healthcare systems, and drive long-term customer partnerships.

Reporting to the Senior Director, Sales & Commercial Excellence, and working in close partnership with Regional Business Managers (RBMs), Marketing, Medical Affairs, Human Resources (HR), and other cross-functional partners, the role connects brand strategy with field execution through training needs assessment, curriculum and workshop development, onboarding, certification, and field coaching.

KEY RESPONSIBILITIES

Commercial Training Strategy & Planning

Develop and execute annual and quarterly commercial training plans aligned with brand strategy, business priorities and organizational needs.
Collaborate with sales leadership and an external partner (if needed) to establish a Key Account Manager Framework, associated competencies, appropriate proficiency expectations and assessment methods and incorporate into relevant learning activities.
Translate brand strategy into practical learning objectives, training curricula, workshops, tools, and reinforcement plans for the Key Account Managers.
Conduct ongoing training needs assessments using field observations, performance trends, learner assessments, and input from RBMs and cross-functional partners.
Establish metrics to evaluate learning participation, knowledge acquisition, capability application, learner confidence, and training effectiveness.
Maintain accurate training records, certification status, learning documentation, and required reporting.
Promote a culture of continuous learning, coaching, accountability, and commercial excellence.
Maintain the commercial training content in the Learning Management System (LMS), in partnership with HR.

Product Disease Knowledge (PDK) Training

Develop learning pathways that build product, disease-state, competitive landscape, and healthcare environment and Key Account Management competencies.
Partner with Medical Affairs and Marketing to ensure training content is scientifically accurate, strategically aligned, current, and approved through appropriate review processes.
Build and maintain training materials, facilitator guides, learner resources, assessments, and certification requirements.
Ensure field teams can confidently and compliantly apply product and disease-state knowledge in customer interactions.
Stay up to date with Global training modules and incorporate them into the Canadian training plan as needed.
Lead the commercial onboarding program for new hires, developing and delivering training on PDK, customer engagement, and key KAM competencies, while partnering with hiring managers, HR, and cross-functional stakeholders to support the broader onboarding experience.
Design and facilitate engaging national, regional, virtual, and in-person learning experiences using adult learning principles, case studies, role plays, simulations, practice sessions, peer learning, and real-world account scenarios for new and tenured employees.
Evaluate program effectiveness and continuously improve content, delivery methods, and learner experience.

QUALIFICATIONS

Education

Bachelor's degree in Life Sciences, Business, Education, Healthcare, or a related field.
Certification or formal development in adult learning, instructional design, facilitation, coaching, or professional education is an asset.

Experience

Minimum 5 years of progressive pharmaceutical commercial experience including a minimum of two (2) years in field sales (Key Account Management experience preferred).
Demonstrated experience designing and delivering product, disease-state, selling skills, or commercial capability training.
Experience facilitating workshops and providing field-based coaching to customer-facing teams.
Demonstrated ability to lead cross-functional initiatives and influence stakeholders without direct authority.
Experience in specialty products in therapeutic areas such as Women’s Health, Haematology, Gastroenterology, Oncology or Nephrology an asset.

Skills / Competencies:

Strong facilitation, presentation, communication, and coaching skills.
Working knowledge of adult learning principles, instructional design, blended learning, and assessment methodologies.
Strong pharmaceutical business acumen and ability to translate brand strategy into field-ready learning solutions.
Ability to understand and teach clinical evidence, disease states, product differentiation, and customer engagement approaches.
Knowledge of KAM principles, including account planning, stakeholder mapping, opportunity assessment, healthcare system navigation, and cross-functional collaboration.
Strong project management, planning, organization, and prioritization skills.
Ability to build trusted relationships with field teams, RBMs, and cross-functional partners.
Proficiency with Microsoft Office, virtual learning tools, and learning management systems.

Other Requirements:

Travel required: approximately 20%, including field visits, regional meetings, and national training events.
Languages: English required. Bilingual preferred.

The anticipated base salary range for this role is $120,000 to $155,000. Actual compensation offered will be determined based on factors such as relevant experience, skills, qualifications, education, demonstrated competencies, internal equity considerations, and overall alignment with the role's requirements.

This posting is for an existing vacancy. We do not use artificial intelligence (AI) to screen, assess, or select candidates as part of our recruitment process.

Pharmacosmos Canada Inc. is committed to fostering an accessible, inclusive, and equitable workplace. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Human Rights Code, and all applicable provincial accessibility and human-rights legislation, Pharmacosmos Canada Inc. will provide accommodations throughout the recruitment, assessment, selection processes, and for the duration of the employment lifecycle. If you need support or accommodation due to a disability or a barrier you may experience, please let the Canadian Human Resources team know at any time. All accommodation requests will be handled confidentially.

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More about this job

Responsibilities

Develop and deliver commercial training strategy, curricula, onboarding, workshops, and certification programs that build product, disease-state, customer engagement, and Key Account Management capabilities. Assess training needs and effectiveness, maintain learning content and records, and partner with sales, Marketing, Medical Affairs, HR, and other stakeholders to reinforce field execution and continuous learning.

Requirements

A bachelor’s degree in Life Sciences, Business, Education, Healthcare, or a related field is required, with formal training in adult learning, instructional design, facilitation, coaching, or professional education considered an asset. Candidates need at least five years of progressive pharmaceutical commercial experience, including two years in field sales, plus experience designing and delivering training, facilitating workshops, and coaching customer-facing teams.

Skills

Commercial Training
Key Account Management
Adult Learning
Instructional Design
Facilitation
Coaching
Pharmaceutical Sales
Product and Disease-State Training
Customer Engagement
Account Planning
Stakeholder Mapping
Healthcare System Navigation
Cross-Functional Collaboration
Project Management
Learning Management Systems
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Pharmaceuticals
Commercial Training Strategy
Key Account Management
Key Account Manager Framework
Product Knowledge
Disease-State Knowledge
Healthcare Environment
Customer Engagement
Adult Learning Principles
Instructional Design
Blended Learning
Training Needs Assessment
Learning Curriculum
Onboarding
Certification
Field Coaching
Learning Management System
Microsoft Office
Virtual Learning Tools
Assessment Methodologies
Account Planning
Stakeholder Mapping
Opportunity Assessment
Healthcare System Navigation
Medical Affairs
Marketing
Facilitation
Workshop Development
Performance Metrics
Specialty Products

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