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Lock Search Group

Key Account Manager

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

The anticipated base salary range for this role is $115,000 to $140,000, plus annual incentive opportunity. · Full-time

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Job details

Pay: The anticipated base salary range for this role is $115,000 to $140,000, plus annual incentive opportunity.
Job type: Full-time
Apply by: Nov 4, 2026
Education: Bachelor’s degree
Experience: 5+ years of progressive pharmaceutical or biotech sales experience
Posting language: English
Posted: Oct 5, 2026

Original job description

Key Account Manager - Toronto Core/East

(The preferred candidate for this role will be based in East GTA and will be responsible for covering the GTA East (Scarborough-Oshawa/North York and possibly Barrie)

Pharmacosmos Canada has appointed Michelle Belzile and Michael Villeneuve of Lock Search Group to support its expansion into the Canadian market. Pharmacosmos is a global pioneer in carbohydrate chemistry and a recognized leader in the development of innovative treatments for patients with iron deficiency and iron deficiency anaemia. As the organization continues to grow its presence in Canada, we are seeking a dynamic professional to join the team and play a key role in this exciting phase of expansion

Explore Pharmacosmos - https://pharmacosmos.com/

ABOUT PHARMACOSMOS CANADA

Pharmacosmos is a global, family-owned pharmaceutical company with deep expertise in carbohydrate chemistry and cell cycle biology. The organization develops innovative therapies addressing unmet patient needs, with a particular focus on iron metabolism and blood-related disorders.

Pharmacosmos has established its new Canadian affiliate in Mississauga, Ontario, marking a significant milestone in the organization’s growth and its commitment to serving patients in Canada. As part of this foundational team, the successful candidate will play a key role in building the local presence, shaping the affiliate’s culture, and supporting its long-term success.

Pharmacosmos is guided by a set of core values that define who they are:

People-Driven– As a family-held company, Pharmacosmos is built on passionate and knowledgeable people. Integrity, open-mindedness, and respect guide all endeavours. Each individual involved in the journey - employees, partners, and end-users alike - is valued, with trust forming the foundation of all collaborations.
Committed to Quality– Quality serves as both an inspiration and a driver of results. It reflects a commitment to excellence and continuous improvement, ensuring that quality is tangible across products, processes, and people. Quality is a promise upheld every day.
Innovating for Better Lives – Innovation is central to improving the lives of humans and animals. Pharmacosmos addresses unmet needs through its expertise in iron and carbohydrate-based pharmaceuticals, taking a holistic and collaborative approach to research and innovation alongside scientific and medical communities to help set new standards.

JOB PURPOSE

The Key Account Manager (KAM) is responsible for developing and executing strategic account plans that drive sustainable growth, formulary access, and appropriate utilization within targeted health systems, hospitals, infusion clinics, and other key accounts.

Acting as the primary commercial lead for assigned accounts, the KAM builds and maintains trusted relationships with decision-makers and influencers across clinical, pharmacy, administrative, and account related payer stakeholders.

The KAM proactively identifies opportunities to secure, maintain, and expand formulary access by understanding customer priorities, navigating account-specific decision-making processes, and delivering value-based solutions aligned with organizational goals and patient needs. Through rigorous account planning, stakeholder engagement, and cross-functional collaboration, the KAM develops and executes customized strategies that advance account objectives while supporting national business priorities.

Operating with a high degree of autonomy, the KAM assumes end-to-end accountability for account performance, including access milestones, customer engagement, business growth, and strategic initiative execution. The role requires a deep understanding of the healthcare ecosystem, customer dynamics, treatment pathways, and market access considerations to effectively influence adoption and utilization in a compliant and ethical manner.

As a strategic partner to both customers and internal stakeholders, the KAM collaborates closely with Medical Affairs, Market Access and Commercial teams to coordinate resources, address barriers to access, and optimize the customer experience. The KAM also serves as the voice of the customer by providing actionable market intelligence, competitive insights, account-specific opportunities, and emerging trends that inform regional and national business planning.

Success in this role is demonstrated through the ability to build long-term partnerships, execute strategic account plans, secure and grow formulary access, influence healthcare system stakeholders, and consistently deliver business results while maintaining the highest standards of compliance and professionalism.

The preferred candidate for this role will be based in East GTA and will be responsible for covering the GTA East (Scarborough-Oshawa/North York and possibly Barrie) territory.

KEY RESPONSIBILITIES

Territory & Account Management

Achieves or exceeds all assigned territory sales objectives
Develops and executes comprehensive account strategies and territory business plans, which are aligned with national strategy and regional priorities
Identifies, profiles, and prioritizes target hospital accounts
Develops and implements detailed strategic account plans for high-priority accounts
Collaborates with Regional Market Access Manager to develop innovative value-based approaches that optimize access in hospitals (e.g. securing ideal hospital formulary listings).
Navigates hospital systems and reimbursement pathways to optimize access and product utilization
Identifies opportunities for account growth, cross-functional collaboration, and operational efficiency
Maintain accurate account records, call documentation, and budget tracking

Customer Engagement & Commercial Execution

Builds and maintains strong relationships with key stakeholders including physicians, pharmacists, nurses, administrators, and hospital formulary decision-makers
Delivers high-quality, compliant customer interactions aligned with brand strategy and approved messaging
Demonstrates strong clinical and product knowledge to support scientific and value-based discussions
Differentiates products effectively in competitive hospital environment
Executes marketing initiatives, campaigns, and educational programs at the territory level
Provides timely and actionable field insights on customer trends, competitive intelligence, and market dynamics

Cross-Functional Collaboration

Partners closely with the Regional Business Manager to align on territory strategy and performance objectives
Collaborates with Medical Affairs, Patient Access, Marketing and co-promotion partners to support educational initiatives and account needs
Contributes insights to regional and national planning processes and business reviews
Participates actively in regional and national sales meetings

Policies, Procedures & Compliance

Demonstrate the Pharmacosmos Values and Way of Working and ensures compliance with all company policies, procedures, and codes of conduct, as well as applicable Canadian laws and pharmaceutical industry regulations, including Health Canada guidelines, ethical standards, data privacy legislation, and health and safety requirements
Maintains the highest standards of integrity, documentation accuracy, and regulatory compliance in all activities
Ensures compliance with expense policies and monitors regional spend in alignment with approved budgets
Addresses employee policy or compliance violations promptly and appropriately
Adheres to all administrative and reporting requirements as directed by the Senior Director, Sales and Commercial Excellence, Regional Business Manager and Pharmacosmos Canada Inc.

QUALIFICATIONS

Education:

Bachelor's degree in life sciences, business, or related field required
Advanced degree is an asset.

Experience:

5+ years of progressive pharmaceutical or biotech sales experience
Experience in hospital key account management settings, including P&T submissions preferred
Experience working with iron infusions, anaemia, haematology, Women’s Health, Gastroenterology, and/or Nephrology an asset
Demonstrated success in launching specialty care products and driving commercial success in a hospital setting.
Familiarity with Canadian healthcare landscape, reimbursement pathways, and compliance standards.

Skills / Competencies:

Strong strategic account planning and execution capability
Excellent relationship-building and stakeholder management skills
High level of business acumen and analytical thinking
Strong negotiation and influencing skills
Ability to work independently in a field-based, entrepreneurial environment
Excellent communication and presentation skills
High level of compliance awareness and ethical judgment
Results-oriented with strong accountability and ownership mindset

OTHER REQUIREMENTS

Travel required. Specific amount will vary by territory.
Mandatory to have active driver’s license
Languages: English required.

The anticipated base salary range for this role is $115,000 to $140,000, plus annual incentive opportunity. Actual compensation offered will be determined based on factors such as relevant experience, skills, qualifications, education, demonstrated competencies, internal equity considerations, and overall alignment with the role's requirements.

This posting is for an existing vacancy. We do not use artificial intelligence (AI) to screen, assess, or select candidates as part of our recruitment process.

All job requirements listed reflect the minimum knowledge, skills, and experience necessary to perform the essential functions of the position. This job description is not intended to be an exhaustive list of all duties and responsibilities. Employees may be assigned additional job-related tasks as required, provided such tasks are reasonable and consistent with the nature of the position. All duties will be carried out in accordance with the employer’s obligations under applicable employment, human-rights, and accessibility legislation, including the duty to accommodate.

Pharmacosmos Canada Inc. is committed to fostering an accessible, inclusive, and equitable workplace. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Human Rights Code, and all applicable provincial accessibility and human-rights legislation, we will provide accommodations throughout the recruitment, assessment, selection processes, and for the duration of the employment lifecycle. If you need support or accommodation due to a disability or a barrier you may experience, please let the Canadian Human Resources team know at any time. All accommodation requests will be handled confidentially.

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More about this job

Responsibilities

Develop and execute territory and strategic account plans to achieve sales objectives, expand hospital formulary access, and support appropriate product utilization. Build relationships with healthcare stakeholders, collaborate with internal teams, and provide market insights while maintaining compliance and accurate account documentation.

Requirements

A bachelor's degree in life sciences, business, or a related field and at least five years of progressive pharmaceutical or biotech sales experience are required; an advanced degree is an asset. Candidates should have strong account-planning, stakeholder-management, negotiation, communication, and compliance capabilities, along with an active driver's license and willingness to travel.

Skills

Strategic Account Planning
Territory Management
Hospital Account Management
Stakeholder Management
Relationship Building
Formulary Access
Negotiation
Influencing
Pharmaceutical Sales
Clinical and Product Knowledge
Business Acumen
Analytical Thinking
Communication
Presentation Skills
Market Intelligence
Regulatory Compliance

Visa sponsorship

Not detected in the job text

Hiring contact

Michelle Belzile

Keywords

Pharmaceutical Sales
Biotechnology
Key Account Management
Hospital Accounts
Strategic Account Plans
Territory Business Plans
Formulary Access
P&T Submissions
Market Access
Reimbursement Pathways
Iron Infusions
Iron Deficiency
Anemia
Hematology
Women's Health
Gastroenterology
Nephrology
Specialty Care Products
Product Launches
Healthcare Systems
Stakeholder Engagement
Medical Affairs
Patient Access
Competitive Intelligence
Health Canada Guidelines
Pharmaceutical Compliance
Data Privacy
Account Documentation
Value-Based Solutions
Customer Education

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