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Added 38 mins ago
O
Senior Manager, Marketing Analytics
Optro
Remote, Canada
- $128,000 to $176,000 CAD / year
- Full-time
- Remote
Marketing at Optro is scaling fast, and we need a leader who can turn our marketing data into decisions the business actually acts on. As Senior Manager, Marketing Analytics, you will own…
Added 53 mins ago
Senior Manager, Sales Effectiveness Seismic Product Owner, GTB - Toronto
Scotiabank
Toronto, ON
The Senior Manager, Sales Effectiveness Seismic Product Owner is accountable for maximizing the value of GTB’s Seismic platform as a core sales enablement capability. Acting as the business…
Added 1 hour ago
Manager, Supply Chain Contract Excellence
Celestica International LP
Toronto, ON
Working under the leadership of the Senior Manager, you will collaborate with cross-functional SCM teams, finance and legal functions, leveraging systems like SAP, Oracle, Power BI and…
Added 1 hour ago
GT
AML Developer
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $85 to $103 CAD / hour
- Contract
Reporting to the Senior Advanced Analytics Manager, the Data Scientist will be conducting all analytical activities related to FCRM transaction monitoring systems. The scope of the project…
Added 1 hour ago
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Adobe Site Reliability Engineer (SRE) – CDN & Web Performance
Staffmax Staffing & Recruiting
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…will help establish reliability practices for a vendor-managed platform supporting high-traffic public-facing digital…
Added 1 hour ago
Senior Data Developer
Stay22
Montreal, QC
The Data team at Stay22 transforms raw data into trusted insights that drive product and business decisions. As a Sr Analytics Developer, you will own the modelling and transformation layer…
Added 1 hour ago
Senior Internal Auditor
Twilio
BC
Join the team as Twilio’s next Senior Internal Auditor. At Twilio, we build the platform powering modern communications for millions of developers and global enterprises. Joining our…
Added 1 hour ago
GD
Sr Specialist Performance Creative
Groupe Dynamite
Mont-Royal, QC
- Full-time
Reporting to the Manager, Paid Media, the Ad Creative Strategist is accountable for the creative performance of paid social and digital media. This role informs overall marketing and social…
Added 1 hour ago
T
Data Scientist – Financial Crime Risk Management (FCRM)
TD
Toronto, ON
- Full-time
…all analytical models used for TD. The position reports to Senior Manager, Model Validation. Detailed accountabilities…
Added 1 hour ago
T
Full Stack Architect - MDM/Customer 360
TD
Toronto, ON
- Full-time
Elevate focus on applications and data as differentiators for the customer experience, anchored in sound foundational elements of Infrastructure and Platforms
Added 1 hour ago
CP
Applications Administrator
Choice Properties
Toronto, ON
- Full-time
Reporting to the Senior Manager, Application Support, the Applications Administrator will be responsible for the maintenance and support of financial, real estate, and other business and…
Added 2 hours ago
NC
Quantitative Developer
Nymbus Capital
Montreal, QC
- Full-time
…the systems that run our investment process end to end: the data platform that feeds every model and report, the research and backtesting stack, portfolio construction and trade execution,…
Added 2 hours ago
NC
Quantitative Developer
Nymbus Capital
Montreal, QC
- Full-time
…the systems that run our investment process end to end: the data platform that feeds every model and report, the research and backtesting stack, portfolio construction and trade execution,…
Added 2 hours ago
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Senior Events Manager (12 month contract)
Xero
Remote, Canada
- Full-time
- Remote
As a Senior Events Manager, you will lead the strategy and end-to-end execution of Xero-led and sponsored events across Canada. You will craft memorable event experiences - including CA…
Added 2 hours ago
EC
Senior Customer Success Manager, Defence
Esri Canada
Ottawa, ON
- Full-time
Esri Canada has an exceptional opportunity for a full-time Senior Customer Success Manager, Defence to join our Federal Sector team.
Added 2 hours ago
EC
Senior Customer Success Manager, Prairies
Esri Canada
AB · Edmonton, AB
- Full-time
Reporting to the Prairies Region Director, the person in this role provides senior‑level customer success and account leadership for complex, high‑value GIS customers. Operating with broad…
Added 2 hours ago
X
Senior Events Manager (12 month contract)
Xero
Toronto, ON
- Contract
As a Senior Events Manager, you will lead the strategy and end-to-end execution of Xero-led and sponsored events across Canada. You will craft memorable event experiences - including CA…
Added 2 hours ago
CP
Applications Administrator
Choice Properties
Toronto, ON
- Full-time
Reporting to the Senior Manager, Application Support, the Applications Administrator will be responsible for the maintenance and support of financial, real estate, and other business and…
Added 3 hours ago
T
Senior Finance Analyst
TD
Toronto, ON
- Full-time
Support the collection of meaningful data and/or research, coordinating efforts with various finance areas
Added 3 hours ago
T
Senior Business Process Analyst
TD
Dieppe, NB · Toronto, ON
- Full-time
Added 4 hours ago
RE
Technical Project Manager
Randstad Enterprise
Montreal, QC
- Contract
Experience with Adobe Experience Manager or another enterprise content-management platform.
Added 4 hours ago
VP of Product, Sports (Legend)
Genius Sports
Halifax, NS
A deeply data-informed approach to Product, combining analytics, experimentation, customer insight and commercial judgement to make better decisions.
Added 6 hours ago
TC
Senior Vice President, Operating Model, Product & Client Solutions
The Citco Group Limited
Toronto, ON
- Full-time
Data, Reporting & Platform Enablement: led by the Technology, Data & Delivery leader, this area will define Operations requirements for data, reporting and platforms, strengthen data…
Added 6 hours ago
T
Senior Business Information Management Analyst (HR Data Management)
TD
Toronto, ON · Montreal, QC
- Full-time
HR is modernizing how it manages and uses data across operations, reporting, analytics and approved AI use cases. The Senior Business Information Management Analyst combines HR business…
Added 6 hours ago
PF
Gestionnaire senior·e de la réussite client | Senior Customer Success Manager
Power Factors
Remote, Canada
- Remote
Le ou la Gestionnaire senior·e de la réussite client agit à titre de conseiller·ère de confiance et de responsable commercial·e pour un portefeuille de comptes stratégiques chez Power…

Lockton

Manager, Digital Transformation

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

$100,000 to $160,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $160,000 CAD / year
Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

This role can be based in Toronto or Montreal.

About the role

Some of the best ideas in a brokerage come from the people doing the work: a smarter template, a tracker the whole team ends up using, or a workflow that saves hours every week. If you've built tools like these and wondered how they might work across a whole organization, you may find this role a natural next step.

Lockton Canada is building its operating foundation, which means there is meaningful work to shape. You'll help design how our client service and broking teams work as we grow, with Applied Epic as our core platform and a commitment to capturing information once and using it well.

Working within the Office of the COO, you'll partner with experienced colleagues to build practical, consistent ways of working, including clear standard operating procedures, streamlined steps and thoughtful use of automation, all in service of excellent client outcomes.

The question that guides this role: How do we keep client service at the highest standard while making our colleagues' work as effective and efficient as possible?

What you'll do

Build SOPs and workflows with the team

Work side by side with experienced colleagues to document SOPs, building on their expertise to create streamlined, repeatable workflows.
Map key processes such as client setup, marketing and placement, renewals, endorsements and billing handoffs, and identify opportunities to simplify steps and reduce re-entry.
Turn tasks that depend on one person into clear, documented workflows that anyone can follow.

Streamline the broking workflow

Partner with brokers and placement teams to streamline marketing and placement.
Reduce duplicate applications and supplementals by building master data collection that captures client information once and reuses it across insurers and renewals.
Standardize submission packages, market summaries, quote comparisons and binding requests so they are faster to produce and consistent across teams.
Make it easier for clients by drawing on information we already hold.
Learn what the broking team needs most, such as templates, trackers, market activity reporting and renewal timelines, and build practical solutions with them.

Get the data right from the start

Help set standards so client, policy, exposure and premium information is entered correctly, completely and only once.
Identify where information is re-entered across systems or documents and recommend improvements through process changes, automation or integration.
Show colleagues how clean data at intake leads to reliable reporting and better client conversations.

Automate and simplify

Build practical automations and tools using Microsoft 365 (Power Automate, Power Apps, SharePoint, Teams, Copilot) and Applied Epic, so colleagues spend less time on manual tasks.
Build straightforward dashboards and reports in Power BI or Excel that track service levels, renewal and marketing timelines, workload and process performance.

Recommend tools

Keep up with automation and workflow tools on the market, including insurance-specific solutions for submissions, applications and placement.
Assess tools against business needs, build the business case and support pilots, with final recommendations going to leadership, IT and Finance.

Drive adoption

Train and coach colleagues on new workflows and tools.
Gather feedback, track adoption and keep improving.
Be a trusted, approachable partner who helps colleagues spend more time on the work that matters most.

What you bring

Required

5+ years in a commercial insurance brokerage in account management, client service, broking or placement support.
A solid understanding of marketing and placement, including applications, submissions, insurer quotes and binding.
A track record of building workflows, templates, trackers or automations that improved accuracy, speed or client experience, and that colleagues adopted.
First-hand understanding of how capturing data once, and capturing it well, improves accuracy, efficiency and the client experience.
Strong Excel skills and comfort with data: you understand how data is structured and how to turn it into useful reporting.
Curiosity about automation tools and a habit of learning new ones on your own.
The credibility and collaborative style to partner with experienced colleagues through change.
Clear communication skills and the ability to explain new ways of working in plain language.

Nice to have

Experience with Applied Epic, especially activities, workflows and reporting.
Hands-on experience with Power Automate, Power Apps or Power BI.
Familiarity with submission, application or placement platforms used in the Canadian market.
Process mapping or process improvement experience or training (e.g., Lean, business analysis).
Exposure to both commercial P&C and employee benefits.
Experience supporting a system implementation, migration or new tool rollout.

Who you are

A builder. When you see a repetitive task, you think about how to simplify it.
Client-first. Efficiency always goes hand in hand with service quality.
Curious. You like understanding why things work the way they do, and you learn new tools on your own.
Collaborative. You'd rather co-create a process than hand one down.
Practical. You favour solutions that are practical and widely adopted.

Why join us

You'll help shape how a growing brokerage operates, with direct visibility to senior leadership. Your work will influence how our client service and broking teams spend their time and how our clients experience Lockton.

Artificial Intelligence (AI) tools may be used in the process to screen, assess, or select applicants for a position but all final decisions and determinations are made exclusively by authorized human personnel.

This job posting is an advertisement for an existing vacancy.

Lockton Companies is an equal opportunity employer.

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More about this job

Responsibilities

Develop and improve brokerage workflows, standard operating procedures, data practices, and practical automations in partnership with client service, broking, and placement teams. Evaluate workflow tools, build reports and dashboards, and train colleagues to adopt and continuously improve new processes.

Requirements

Requires at least five years of commercial insurance brokerage experience in account management, client service, broking, or placement support, along with a strong understanding of marketing and placement. Candidates should have a track record of creating adopted workflows or tools, strong Excel and data skills, curiosity about automation, and the communication and collaboration skills to support change.

Skills

Commercial Insurance Brokerage
Marketing And Placement
Process Mapping
Workflow Design
Standard Operating Procedures
Process Improvement
Data Management
Microsoft Excel
Microsoft Power Automate
Microsoft Power Apps
Microsoft Power BI
Microsoft 365
Applied Epic
Automation
Reporting And Dashboards
Change Adoption And Training

Visa sponsorship

Not detected in the job text

Keywords

Commercial Insurance
Insurance Brokerage
Applied Epic
Microsoft 365
Power Automate
Power Apps
SharePoint
Microsoft Teams
Copilot
Power BI
Excel
Standard Operating Procedures
Workflow Design
Process Mapping
Process Improvement
Automation
Data Management
Master Data
Marketing And Placement
Insurance Submissions
Applications
Insurer Quotes
Binding Requests
Renewals
Client Service
Dashboards And Reporting
Lean
Business Analysis
System Implementation
Change Management

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