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Added 2 mins ago
AC
Enterprise Data Governance Lead
Alberta Construction Safety Association
Edmonton, AB
- $88,000 to $94,900 CAD / year
- Full-time
Experience with data quality tools, metadata management, data cataloguing, or governance platforms.
Added 2 mins ago
C
Senior Manager, Application Development
CIBC
Toronto, ON
- Full-time
As a member of CIBC’s team, the Senior Manager, Application Development is a professional responsible for managing multiple development projects, development groups and application support…
Added 17 mins ago
IL
Senior Cloud Security Engineer
Invesco Ltd.
Charlottetown, PE
- $90,000 to $100,000 CAD / year
- Full-time
The Senior Cloud Security Engineer is responsible for securing Invesco's cloud, SaaS, AI, and data ecosystems through the implementation, operation, and continuous improvement of security…
Added 47 mins ago
AI
Accounts Payable Manager
American Iron and Metal
Montreal, QC
- Full-time
Reporting to the Senior Manager, Corporate Accounting, the Accounts Payable Manager will play a key leadership role within AIM’s Finance Shared Services Center (FSSC). The incumbent will be…
Added 47 mins ago
Associate Brand Manager
Dare Foods Limited
Cambridge, ON
Experience with Nielsen, Numerator or comparable market data platforms.
Added 1 hour ago
HS
Senior Software Engineer, Dentrix Ascend
Henry Schein One UK
Surrey, BC
- Full-time
We are looking for a Senior Software Engineer to join our True North team and help build and evolve Dentrix Ascend for the US market.
Added 2 hours ago
M
Manager, Business Continuity Planning
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Communicate testing outcomes, risks, and recommendations to a variety of audiences, including senior leadership.
Added 3 hours ago
TC
Senior Vice President, Operating Model, Product & Client Solutions
The Citco Group Limited
Toronto, ON
- Full-time
Data, Reporting & Platform Enablement: led by the Technology, Data & Delivery leader, this area will define Operations requirements for data, reporting and platforms, strengthen data…
Added 3 hours ago
T
Senior Business Information Management Analyst (HR Data Management)
TD
Toronto, ON · Montreal, QC
- Full-time
HR is modernizing how it manages and uses data across operations, reporting, analytics and approved AI use cases. The Senior Business Information Management Analyst combines HR business…
Added 3 hours ago
SL
AV Technician
Sun Life
Toronto, ON · Sun Life Toronto Atria
- Full-time
…on the technical service selection for events that virtual platforms and our internal conference centres, and ensures the services are delivered at a high-quality standard and professional…
Added 3 hours ago
PF
Gestionnaire senior·e de la réussite client | Senior Customer Success Manager
Power Factors
Remote, Canada
- Remote
Le ou la Gestionnaire senior·e de la réussite client agit à titre de conseiller·ère de confiance et de responsable commercial·e pour un portefeuille de comptes stratégiques chez Power…
Added 3 hours ago
PF
Gestionnaire senior·e de la réussite client | Senior Customer Success Manager
Power Factors
Montreal, QC
- Full-time
Le ou la Gestionnaire senior·e de la réussite client agit à titre de conseiller·ère de confiance et de responsable commercial·e pour un portefeuille de comptes stratégiques chez Power…
Added 6 hours ago
P
Senior Mobile Engineer
Pentasia
Toronto, ON
- $140,000 to $180,000 CAD / year
- Full-time
An innovative, early-stage technology company in the sports, gaming, and digital entertainment space is seeking a Senior React Native Engineer to help build and scale its mobile platform…
Added 7 hours ago
RT
Senior Data Architect
Ripotek Technologies Inc.
Calgary, AB
- Full-time
As a Senior Data Architect, you'll lead the design and implementation of modern data platforms for enterprise clients across Energy, Financial Services, and Public Sector. You'll work…
Added 10 hours ago
AG
Senior Interpreting Project Manager
Acolad group
Montreal, QC
- Full-time
The Project Manager is responsible for overseeing the full lifecycle of translation and localization projects, ensuring seamless delivery that meets customer expectations for quality,…
Added 10 hours ago
Senior Connectivity Partnership Manager
Geotab
Oakville, ON · Toronto, ON · Waterloo, ON
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior Connectivity Partnership Manager who will manage Geotab’s strategic…
Added 11 hours ago
AG
Senior Project Manager
Acolad group
Montreal, QC
- Full-time
The Project Manager is responsible for overseeing the full lifecycle of translation and localization projects, ensuring seamless delivery that meets customer expectations for quality,…
Added 12 hours ago
HF
Senior Manager, Major Gifts And Campaigns
Habitat for Humanity Halton-Mississauga-Dufferin
Burlington, ON
- Full-time
Role Description The Senior Manager, Major Gifts and Campaigns is a full-time, on-site role based in Burlington, ON. This position leads the development and execution of major gift…
Added 13 hours ago
B
Senior Developer
BMO
Toronto, ON · BMOPLACE
- Full-time
…service applications. It requires deep expertise in algorithms, data structures, programming languages, tools, standards, and software platforms to deliver high-quality technology solutions…
Added 13 hours ago
IG
Gestionnaire, systèmes financiers***Manager, Financial Systems
IPEX Group
CA - IDS - Office
- Full-time
Added 13 hours ago
A
Gestionnaire, systèmes financiers***Manager, Financial Systems
Aliaxis
CA - IDS - Office
- Full-time
Added 13 hours ago
J
Manager I, Sales Development
Jobgether
Canada
- Full-time
The Manager I, Sales Development will lead and scale an outbound sales development team, driving pipeline generation and supporting the organization’s broader sales objectives. This role…
Added 13 hours ago
1
Senior Engagement Manager
15Rock
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $120,000 CAD / year
- Full-time
…commercial due diligence and value creation. We also build platforms that help clients bring this research into their day-to-day…
Added 13 hours ago
S
Marketing Specialist
Seequent
Vancouver, BC
- Full-time
Reporting to Senior Marketing Manager, Civil, this role is responsible for developing and executing segment-focused marketing strategies that support pipeline growth, solution positioning,…
Added 14 hours ago
MT
Senior Manager-Design Engineering
Microchip Technology Inc.
Burnaby, BC · Toronto, ON · Saskatoon, SK · Canada - Burnaby
- Full-time
…semiconductor solutions that power communications infrastructure, data centers, automotive systems, aerospace and defense platforms, and industrial applications. Our global team works…

Lockton

Manager, Digital Transformation

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

$100,000 to $160,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $160,000 CAD / year
Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

This role can be based in Toronto or Montreal.

About the role

Some of the best ideas in a brokerage come from the people doing the work: a smarter template, a tracker the whole team ends up using, or a workflow that saves hours every week. If you've built tools like these and wondered how they might work across a whole organization, you may find this role a natural next step.

Lockton Canada is building its operating foundation, which means there is meaningful work to shape. You'll help design how our client service and broking teams work as we grow, with Applied Epic as our core platform and a commitment to capturing information once and using it well.

Working within the Office of the COO, you'll partner with experienced colleagues to build practical, consistent ways of working, including clear standard operating procedures, streamlined steps and thoughtful use of automation, all in service of excellent client outcomes.

The question that guides this role: How do we keep client service at the highest standard while making our colleagues' work as effective and efficient as possible?

What you'll do

Build SOPs and workflows with the team

Work side by side with experienced colleagues to document SOPs, building on their expertise to create streamlined, repeatable workflows.
Map key processes such as client setup, marketing and placement, renewals, endorsements and billing handoffs, and identify opportunities to simplify steps and reduce re-entry.
Turn tasks that depend on one person into clear, documented workflows that anyone can follow.

Streamline the broking workflow

Partner with brokers and placement teams to streamline marketing and placement.
Reduce duplicate applications and supplementals by building master data collection that captures client information once and reuses it across insurers and renewals.
Standardize submission packages, market summaries, quote comparisons and binding requests so they are faster to produce and consistent across teams.
Make it easier for clients by drawing on information we already hold.
Learn what the broking team needs most, such as templates, trackers, market activity reporting and renewal timelines, and build practical solutions with them.

Get the data right from the start

Help set standards so client, policy, exposure and premium information is entered correctly, completely and only once.
Identify where information is re-entered across systems or documents and recommend improvements through process changes, automation or integration.
Show colleagues how clean data at intake leads to reliable reporting and better client conversations.

Automate and simplify

Build practical automations and tools using Microsoft 365 (Power Automate, Power Apps, SharePoint, Teams, Copilot) and Applied Epic, so colleagues spend less time on manual tasks.
Build straightforward dashboards and reports in Power BI or Excel that track service levels, renewal and marketing timelines, workload and process performance.

Recommend tools

Keep up with automation and workflow tools on the market, including insurance-specific solutions for submissions, applications and placement.
Assess tools against business needs, build the business case and support pilots, with final recommendations going to leadership, IT and Finance.

Drive adoption

Train and coach colleagues on new workflows and tools.
Gather feedback, track adoption and keep improving.
Be a trusted, approachable partner who helps colleagues spend more time on the work that matters most.

What you bring

Required

5+ years in a commercial insurance brokerage in account management, client service, broking or placement support.
A solid understanding of marketing and placement, including applications, submissions, insurer quotes and binding.
A track record of building workflows, templates, trackers or automations that improved accuracy, speed or client experience, and that colleagues adopted.
First-hand understanding of how capturing data once, and capturing it well, improves accuracy, efficiency and the client experience.
Strong Excel skills and comfort with data: you understand how data is structured and how to turn it into useful reporting.
Curiosity about automation tools and a habit of learning new ones on your own.
The credibility and collaborative style to partner with experienced colleagues through change.
Clear communication skills and the ability to explain new ways of working in plain language.

Nice to have

Experience with Applied Epic, especially activities, workflows and reporting.
Hands-on experience with Power Automate, Power Apps or Power BI.
Familiarity with submission, application or placement platforms used in the Canadian market.
Process mapping or process improvement experience or training (e.g., Lean, business analysis).
Exposure to both commercial P&C and employee benefits.
Experience supporting a system implementation, migration or new tool rollout.

Who you are

A builder. When you see a repetitive task, you think about how to simplify it.
Client-first. Efficiency always goes hand in hand with service quality.
Curious. You like understanding why things work the way they do, and you learn new tools on your own.
Collaborative. You'd rather co-create a process than hand one down.
Practical. You favour solutions that are practical and widely adopted.

Why join us

You'll help shape how a growing brokerage operates, with direct visibility to senior leadership. Your work will influence how our client service and broking teams spend their time and how our clients experience Lockton.

Artificial Intelligence (AI) tools may be used in the process to screen, assess, or select applicants for a position but all final decisions and determinations are made exclusively by authorized human personnel.

This job posting is an advertisement for an existing vacancy.

Lockton Companies is an equal opportunity employer.

Apply About employer

More about this job

Responsibilities

Develop and improve brokerage workflows, standard operating procedures, data practices, and practical automations in partnership with client service, broking, and placement teams. Evaluate workflow tools, build reports and dashboards, and train colleagues to adopt and continuously improve new processes.

Requirements

Requires at least five years of commercial insurance brokerage experience in account management, client service, broking, or placement support, along with a strong understanding of marketing and placement. Candidates should have a track record of creating adopted workflows or tools, strong Excel and data skills, curiosity about automation, and the communication and collaboration skills to support change.

Skills

Commercial Insurance Brokerage
Marketing And Placement
Process Mapping
Workflow Design
Standard Operating Procedures
Process Improvement
Data Management
Microsoft Excel
Microsoft Power Automate
Microsoft Power Apps
Microsoft Power BI
Microsoft 365
Applied Epic
Automation
Reporting And Dashboards
Change Adoption And Training

Visa sponsorship

Not detected in the job text

Keywords

Commercial Insurance
Insurance Brokerage
Applied Epic
Microsoft 365
Power Automate
Power Apps
SharePoint
Microsoft Teams
Copilot
Power BI
Excel
Standard Operating Procedures
Workflow Design
Process Mapping
Process Improvement
Automation
Data Management
Master Data
Marketing And Placement
Insurance Submissions
Applications
Insurer Quotes
Binding Requests
Renewals
Client Service
Dashboards And Reporting
Lean
Business Analysis
System Implementation
Change Management

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