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Added 2 mins ago
A
Sr. Manager - RTL Design Manager
AMD
Markham, ON
- $167,280 to $250,920 USD / year
- Full-time
We are seeking a highly motivated Silicon RTL Design Manager to join the Security IP (SECIP) Design team. The team is responsible for the architecture, design, implementation, and…
Added 2 mins ago
BM
Assistance Vice President of Client Success
Bespoke Metrics Inc.
Toronto, ON
- $90,000 to $120,000 CAD / year
- Full-time
This role is based in our downtown Toronto office. While regular in-office presence is expected 4 days a week, we offer a flexible work-from-home policy with manager approval.
Added 4 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: Under the direction of the Manager of Nursing, the RN will be responsible for the assessment, planning, implementation and evaluation of patient care in surgery 4B, ENT,…
Added 4 mins ago
IL
Senior Cloud Security Engineer
Invesco Ltd.
Charlottetown, PE
- $90,000 to $100,000 CAD / year
- Full-time
…Invesco's cloud, SaaS, AI, and data ecosystems through the implementation, operation, and continuous improvement of security controls that reduce organizational risk and strengthen cyber…
Added 10 mins ago
B+
Restaurant manager
Black + Blue Restaurant
Vancouver, BC
- From $38.4 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 33 mins ago
AY
cleaning service manager
At Your Service Cleaning & Concierge Inc.
Bracebridge, ON
- Full-time
Added 34 mins ago
Retail Experience Lead
Fire & Flower Inc.
Slave Lake, AB
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Added 34 mins ago
M
Senior I&IT Project Manager
Metrolinx
Toronto, ON
- Full-time
Our Digital Delivery team is looking for an experienced Senior Project Manager to lead the delivery of complex digital and technology initiatives in a fast-paced environment. The successful…
Added 34 mins ago
ES
Senior Business Analyst
eHealth Saskatchewan
SK · Saskatchewan
- $45.73 to $55.64 CAD / hour
- Full-time
…perioperative, orthopedic, prosthetic, patient monitoring, and surgical technology solutions. The successful candidate leads requirements analysis, business process improvement, solution…
Added 36 mins ago
BK
Restaurant manager
Burger King
Thunder Bay, ON
- From $57,138 CAD / year
- Full-time
- On-site
Participate in marketing plans and implementation
Added 53 mins ago
O
Restaurant manager
ONroute
Dutton, ON
- $54,392 to $69,000 CAD / year
- Full-time
- On-site
Participate in marketing plans and implementation
Added 1 hour ago
MC
Café manager
Mukasi Coffee
Abbotsford, BC · New Westminster, BC
- $38.5 to $39 CAD / hour
- Full-time
Participate in marketing plans and implementation
Added 1 hour ago
A
Manager, restaurant
A&W
Elmsdale, NS · Goffs, NS
- $21.95 to $22 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 1 hour ago
LR
Shift manager - fast food restaurant
Les restaurants Mcdonald's
Alma, QC · Jonquière, QC
- $17.6 to $22.35 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 1 hour ago
LR
Shift manager - fast food restaurant
Les restaurants Mcdonald's
Jonquière, QC · Alma, QC
- $17.6 to $22.35 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 1 hour ago
LR
Shift manager - fast food restaurant
Les restaurants Mcdonald's
Jonquière, QC · Alma, QC
- $17.6 to $22.35 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 1 hour ago
SA
RIS PACS Administrator
Schroeder Ambulatory Centre
Richmond Hill, ON
- Full-time
Reporting to the Manager, Diagnostic Imaging, the RIS PACS Administrator is responsible for the support, maintenance, optimization, and operation of Diagnostic Imaging information systems,…
Added 1 hour ago
K
Project Manager (Netsuite, Salesforce CPQ) - FTC until end of June 2027
Keyloop
Montreal, QC
- Contract
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
Added 1 hour ago
TC
Manager, Operating Model, Product & Client Solutions
The Citco Group Limited
Toronto, ON
- Full-time
…industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client…
Added 1 hour ago
TC
Vice President, Operating Model, Product & Client Solutions
The Citco Group Limited
Toronto, ON
- Full-time
…industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client…
Added 1 hour ago
TC
Manager, Data, Reporting & Platform Enablement
The Citco Group Limited
Toronto, ON
- Full-time
…industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client…
Added 1 hour ago
TC
Manager, Digital Workflow, Automation & AI
The Citco Group Limited
Toronto, ON
- Full-time
…industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client…
Added 2 hours ago
TI
Delivery Lead
Techpros IT Solutions Inc.
Toronto, ON
- Contract
Company Description Techpros IT Solutions Inc. provides end-to-end technology services and support across modern enterprise platforms. The team specializes in Salesforce, DevOps, Salesforce…
Added 2 hours ago
O
Senior Organizational Change Management Specialist – AI Transformation
Onepoint
Ottawa, ON · Montreal, QC
- Full-time
We support our clients from strategy through technological implementation, always striving to think beyond the obvious and to act within the framework of Economic, Social, Environmental,…
Added 2 hours ago
W
Senior Organizational Change Management Specialist – AI Transformation
Wepoint
Ottawa, ON · Montreal, QC
- Full-time
We support our clients from strategy through technological implementation, always striving to think beyond the obvious and to act within the framework of Economic, Social, Environmental,…

Lockton

Manager, Digital Transformation

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

$100,000 to $160,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $160,000 CAD / year
Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

This role can be based in Toronto or Montreal.

About the role

Some of the best ideas in a brokerage come from the people doing the work: a smarter template, a tracker the whole team ends up using, or a workflow that saves hours every week. If you've built tools like these and wondered how they might work across a whole organization, you may find this role a natural next step.

Lockton Canada is building its operating foundation, which means there is meaningful work to shape. You'll help design how our client service and broking teams work as we grow, with Applied Epic as our core platform and a commitment to capturing information once and using it well.

Working within the Office of the COO, you'll partner with experienced colleagues to build practical, consistent ways of working, including clear standard operating procedures, streamlined steps and thoughtful use of automation, all in service of excellent client outcomes.

The question that guides this role: How do we keep client service at the highest standard while making our colleagues' work as effective and efficient as possible?

What you'll do

Build SOPs and workflows with the team

Work side by side with experienced colleagues to document SOPs, building on their expertise to create streamlined, repeatable workflows.
Map key processes such as client setup, marketing and placement, renewals, endorsements and billing handoffs, and identify opportunities to simplify steps and reduce re-entry.
Turn tasks that depend on one person into clear, documented workflows that anyone can follow.

Streamline the broking workflow

Partner with brokers and placement teams to streamline marketing and placement.
Reduce duplicate applications and supplementals by building master data collection that captures client information once and reuses it across insurers and renewals.
Standardize submission packages, market summaries, quote comparisons and binding requests so they are faster to produce and consistent across teams.
Make it easier for clients by drawing on information we already hold.
Learn what the broking team needs most, such as templates, trackers, market activity reporting and renewal timelines, and build practical solutions with them.

Get the data right from the start

Help set standards so client, policy, exposure and premium information is entered correctly, completely and only once.
Identify where information is re-entered across systems or documents and recommend improvements through process changes, automation or integration.
Show colleagues how clean data at intake leads to reliable reporting and better client conversations.

Automate and simplify

Build practical automations and tools using Microsoft 365 (Power Automate, Power Apps, SharePoint, Teams, Copilot) and Applied Epic, so colleagues spend less time on manual tasks.
Build straightforward dashboards and reports in Power BI or Excel that track service levels, renewal and marketing timelines, workload and process performance.

Recommend tools

Keep up with automation and workflow tools on the market, including insurance-specific solutions for submissions, applications and placement.
Assess tools against business needs, build the business case and support pilots, with final recommendations going to leadership, IT and Finance.

Drive adoption

Train and coach colleagues on new workflows and tools.
Gather feedback, track adoption and keep improving.
Be a trusted, approachable partner who helps colleagues spend more time on the work that matters most.

What you bring

Required

5+ years in a commercial insurance brokerage in account management, client service, broking or placement support.
A solid understanding of marketing and placement, including applications, submissions, insurer quotes and binding.
A track record of building workflows, templates, trackers or automations that improved accuracy, speed or client experience, and that colleagues adopted.
First-hand understanding of how capturing data once, and capturing it well, improves accuracy, efficiency and the client experience.
Strong Excel skills and comfort with data: you understand how data is structured and how to turn it into useful reporting.
Curiosity about automation tools and a habit of learning new ones on your own.
The credibility and collaborative style to partner with experienced colleagues through change.
Clear communication skills and the ability to explain new ways of working in plain language.

Nice to have

Experience with Applied Epic, especially activities, workflows and reporting.
Hands-on experience with Power Automate, Power Apps or Power BI.
Familiarity with submission, application or placement platforms used in the Canadian market.
Process mapping or process improvement experience or training (e.g., Lean, business analysis).
Exposure to both commercial P&C and employee benefits.
Experience supporting a system implementation, migration or new tool rollout.

Who you are

A builder. When you see a repetitive task, you think about how to simplify it.
Client-first. Efficiency always goes hand in hand with service quality.
Curious. You like understanding why things work the way they do, and you learn new tools on your own.
Collaborative. You'd rather co-create a process than hand one down.
Practical. You favour solutions that are practical and widely adopted.

Why join us

You'll help shape how a growing brokerage operates, with direct visibility to senior leadership. Your work will influence how our client service and broking teams spend their time and how our clients experience Lockton.

Artificial Intelligence (AI) tools may be used in the process to screen, assess, or select applicants for a position but all final decisions and determinations are made exclusively by authorized human personnel.

This job posting is an advertisement for an existing vacancy.

Lockton Companies is an equal opportunity employer.

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More about this job

Responsibilities

Develop and improve brokerage workflows, standard operating procedures, data practices, and practical automations in partnership with client service, broking, and placement teams. Evaluate workflow tools, build reports and dashboards, and train colleagues to adopt and continuously improve new processes.

Requirements

Requires at least five years of commercial insurance brokerage experience in account management, client service, broking, or placement support, along with a strong understanding of marketing and placement. Candidates should have a track record of creating adopted workflows or tools, strong Excel and data skills, curiosity about automation, and the communication and collaboration skills to support change.

Skills

Commercial Insurance Brokerage
Marketing And Placement
Process Mapping
Workflow Design
Standard Operating Procedures
Process Improvement
Data Management
Microsoft Excel
Microsoft Power Automate
Microsoft Power Apps
Microsoft Power BI
Microsoft 365
Applied Epic
Automation
Reporting And Dashboards
Change Adoption And Training

Visa sponsorship

Not detected in the job text

Keywords

Commercial Insurance
Insurance Brokerage
Applied Epic
Microsoft 365
Power Automate
Power Apps
SharePoint
Microsoft Teams
Copilot
Power BI
Excel
Standard Operating Procedures
Workflow Design
Process Mapping
Process Improvement
Automation
Data Management
Master Data
Marketing And Placement
Insurance Submissions
Applications
Insurer Quotes
Binding Requests
Renewals
Client Service
Dashboards And Reporting
Lean
Business Analysis
System Implementation
Change Management

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