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POSITION: Spare Customer Call Centre Representative

LOFT Community Services

Case Manager_FT-Contract

Toronto, ON, Canada

$57,007 to $71,647 CAD / year · Contract

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Job details

Pay: $57,007 to $71,647 CAD / year
Job type: Contract
Apply by: Jan 25, 2027
Experience: Minimum 3 years progressive experience in the adult mental health case management services sector
Posting language: English
Posted: Oct 27, 2026

Original job description

Title of Job: Case Manager
Date: October 27, 2026
Closing Date: November 11 ,2026
Location: Railside, Pelham Park Gardens - Toronto, ON
Compensation: $57,007 - $71,647 Annually Prorated
Contract Duration: Until March 31, 2027.
Work Type: Onsite
Job ID: 11093320
Existing or New Position: Existing

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

Program Summary:

Pelham Park Gardens supports adults 18 years and older with mental health and substance use challenges, living in Toronto Community Housing in the Pelham Park and High Park area. Supports range from Activities of Daily Living, Case Management and Social Recreational activities, with the goal of community development and engagement, along with personal empowerment.

Job Summary

The Case Manager serves individuals with serious and persistent mental illness, health and addictions issues who are homeless or recently housed. The position provides hands on case management services to assist individuals to make the changes in their lives that they desire in order to increase their quality of life. The position works within a Recovery and Housing First philosophy, to assess needs, develop a housing and service plan, secure desired housing, teach life skills, access community resources and supports, link to appropriate services and develop a crisis prevention/intervention plan. The position provides access to a range of team members including a psychiatrist who will work cooperatively to assess, plan, treat and support clients.

What You Will Do

Develop a plan of support and recovery which includes identifying priorities and goals, in conjunction with client, other professionals, areas identified through initial intake and OCAN’s;

Promote the personal empowerment of each individual through coaching, mentoring and support, thereby enabling each to meet the daily requirements of their living environment; directly assisting with their daily living activities, particularly in the acquisition of life skills in such areas as hygiene, medication management, cooking, cleaning, shopping and budgeting; developing strategies and establishing a plan for maintaining these daily activities;

Establish and co-ordinate a support network of social, family, medical, psychiatric and other community links. Develop a coordinated care plan as appropriate.

Provide crisis intervention/management and assist in the development of crisis plans with clients;

Promote the services of the program and the image of the agency as a representative with clients, families, other supports, external agencies and others in a professional manner that reflects favourably on the organization LOFT Community Services Job Description

Mediate issues or conflicts between residents, or residents and neighbours, teaching conflict resolution; following-up on issues to ensure resolution;

Participate in planning, organizing, promoting and conducting events for the clients in an effort to address their social needs and prevent isolation; maintain a general awareness of community events and activities to also meet these needs;

Participate in the administration of the program by completing and maintaining the required records, assessments or statistics such as client files in accordance with established procedures;

Participate as a team member in program delivery by providing support and consultation to colleagues, identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities; orienting new staff, students or volunteers; providing other related assistance as required.

The position requires an excellent understanding of recovery, harm reduction and psychosocial rehabilitation principles as acquired through a relevant degree in human services, coupled with at least three years of experience working with the client population in order to apply the theories to practical settings.

Knowledge of the issues faced by adults with mental illness, addictions, physical health concerns, and homelessness.

An understanding is also required of the therapeutic relationship with an ability to negotiate with clients on goals and priorities.

Knowledge of local community agencies and other professional services available for the client group is essential.

Experience in working as part of a team of professionals.

Must possess a valid driver’s license, insurance to transport clients and a reliable vehicle in order to travel

What You Bring:

A degree/diploma in health care/social services or other related field with a minimum of three years relevant experience in the mental health and addiction sectors
Minimum 3 years progressive experience in the adult mental health case management services sector
Knowledge of psychosocial rehabilitation principles and practices, including an understanding of the philosophy of Recovery
Demonstrated understanding and sensitivity to diversity issues
Experience working with individuals experiencing homelessness and experience with the Housing First approach
Excellent interpersonal skills, sound knowledge of supportive counseling skills and the ability to form relationships with marginalized individuals
Knowledge of concurrent disorders and experience with harm reduction strategies and the continuum of addiction services
Ability to structure time, develop work priorities independently, and meet program expectations with regard to documenting interventions
Knowledge of community resources for mental health and substance use
Knowledge of community resources for housing, supportive housing and shelter
Ability to work closely with teammates and participate effectively as part of the larger program and organization
Demonstrated excellent documentation skills
Valid Standard First Aid and CPR/AED

Work Environment:

Staff will be required to work in clients’ rooms and may therefore be exposed to secondhand smoke.
May also be required to be on-call as emergency contact for after hours.
Frequent travel within the Central LHIN will also be required
Occasional evening and weekend hours may be required.

What We Offer:

24/7 Employee Assistance Program
E-learning program available all year round
Starting vacation time above minimum standard,
Additional paid personal and paid sick days
Professional development budget available to help you nurture and shape your career
Corporate Gym membership rate with GoodLife Fitness
Access to Perkopolis, a comprehensive corporate discount program
Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

Our Commitment to Diversity and Inclusion:
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who reflects that diversity. At LOFT, we hold the deep belief that skills and expertise can be cultivated in various ways. Therefore, even if you don't perfectly align with every listed criterion but feel you could flourish in this role, we highly encourage you to apply.

Note:

A satisfactory vulnerable sector check (VSC) is also required.
This posting provides only a summary of the responsibilities and requirements for the position

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

Follow us on: LOFT I LinkedIn I Indeed l Glassdoor l Instagram l

____________________________________________________________________________________________________________

LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.

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More about this job

Responsibilities

The Case Manager provides hands-on support to individuals with mental health and addiction issues, focusing on housing stability and personal empowerment. Responsibilities include developing recovery plans, teaching life skills, coordinating community resources, and providing crisis intervention.

Requirements

Candidates must possess a degree or diploma in health care or social services and at least three years of relevant experience in the mental health and addiction sectors. A valid driver's license, insurance, and a reliable vehicle are required for travel to client locations.

Skills

Case management
Mental health support
Substance use support
Crisis intervention
Housing first approach
Psychosocial rehabilitation
Harm reduction
Supportive counseling
Conflict resolution
Documentation
Life skills coaching
Community resource coordination
Client assessment
Interpersonal skills
Care planning

Benefits

Employee Assistance Program
E-learning program
Paid vacation
Paid personal days
Paid sick days
Professional development budget
Corporate gym membership rate
Corporate discount program
Diversity, equity, and inclusion training

Visa sponsorship

Not detected in the job text

Keywords

Case Management
Mental Health
Addiction Services
Housing First
Recovery Philosophy
Harm Reduction
Psychosocial Rehabilitation
Crisis Intervention
Homelessness
Supportive Housing
Community Development
Client Advocacy
Documentation
Conflict Resolution
Life Skills
Vulnerable Sector Check
Social Services
Healthcare
Diversity and Inclusion
Care Planning

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