Case Manager_FT-Contract

Title of Job: Case Manager
Date: October 27, 2026
Closing Date: November 11, 2026
Location: Toronto, ON – Transitional Age Youth (TAY)
Compensation: $57,007 - 71,647 annually prorated
Contract Duration: until May 31, 2027
Work Type: Onsite
Job ID: 11095880
Existing or New Position: Existing

Who We Are:
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

Program Summary:
The Toronto Transitional Age Youth (TAY) Services support youth 16-29 years old from diverse communities. Through empathetic and hopeful relationships, TAY engages and supports the youth, and helps them to build upon strengths towards optimal wellbeing and greater independence. TAY takes a holistic approach, embracing the mind, body and soul to ensure each person receives services in response to their unique needs.
 

Job Summary:
As a Case Manager with TAY Services, you will support youth aged 16-29 who are experiencing mental health, substance use, physical health, and housing challenges. Working collaboratively with youth, you will provide individualized case management, care navigation, crisis support, and connections to community, healthcare, educational, and social services. Using a person-centered, trauma-informed, and youth-driven approach, you will support young people to build resilience, strengthen independence, and achieve their goals while respecting their unique experiences, cultures, and backgrounds. The role also includes supporting various youth-focused groups and working alongside peer support workers.

What You Will Do:

• Develop a plan of support and recovery which includes identifying priorities and goals, in conjunction with client, other professionals, areas identified through initial intake and assessment;
• Promote the personal empowerment of each individual through coaching, mentoring and support, thereby enabling each to meet the daily requirements of their living environment; directly assisting with their daily living activities, particularly in the acquisition of life skills in such areas as hygiene, medication management, cooking, cleaning, shopping and budgeting; developing strategies and establishing a plan for maintaining these daily activities;
• Establish and co-ordinate a support network of social, family, medical, psychiatric and other community links. Develop a coordinated care plan as appropriate.
• Provide crisis intervention/management and assist in the development of crisis plans with clients;
• Promote the services of the program and the image of the agency as a representative with clients, families, other supports, external agencies and others in a professional manner that reflects favourably on the organization
• Participate in planning, organizing, promoting and conducting events for the clients in an effort to address their social needs and prevent isolation; maintain a general awareness of community events and activities to also meet these needs;
• Participate in the administration of the program by completing and maintaining the required records, assessments or statistics such as client files in accordance with established procedures.
• Participate as a team member in program delivery by providing support and consultation to colleagues, identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities; orienting
  new staff, students or volunteers; providing other related assistance as required.
• Encourage client's participation in one-on-one and group activities such as psychoeducation, social groups, house meetings, and other opportunities to support clients’ goals and help reduce social isolation;
• Positively contribute to the TAY program by engaging in collaborative team activities and providing support to colleagues;
• Assist in the preparing units for occupancy that may include moving furniture.             

What You Bring:

• A degree/diploma in health care/social services or other related field, MSW is an asset
• Completion of Dialectical Behavior Therapy (DBT) certification and/or training; experience in facilitating DBT groups preferred.
• Minimum of three years related experience working directly with transitional aged youth (e.g. 16-25 years old). Preferably with direct experience in providing community/case management support and/or facilitating youth-centric group programs;
• The position requires an excellent understanding of recovery, harm reduction and psychosocial rehabilitation principles, anti-oppression framework in social services and diversity, equity and inclusion (DEI) in engaging with clients.
• Knowledge of the issues faced by youths with mental illness, addictions, physical health concerns, and homelessness.
• An understanding is also required of the therapeutic relationship with an ability to negotiate with clients on goals and priorities.
• Knowledge of local community agencies and other professional services available for the client group is essential.
• Experience in working as part of a team of professionals.
• Excellent interpersonal, communication and counselling skills are required to work in a team environment and to engage the clients in some highly personal areas, such as developing healthy living skills, life skills and in maintaining interpersonal relationships.
• Good intake assessment, crisis intervention, advocacy and problem solving skills.
• Computer literacy sufficient to produce and maintain files, records or statistical information. Good analytical, time management and organizational skills to contribute to program planning and to co-ordinate and follow-up on issues or activities with clients.
• A valid driver's licence is not required for this position.

Work Environment:

• Frequent travel to community-based meeting spaces and program sites.
• Since the workplace involves working in resident/tenant member’s own homes, staff may be subjected to second hand smoke while performing their job duties.

What We Offer:

• E-learning program available all year round
• Starting vacation time above minimum standard,
• Additional paid personal and paid sick days
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

Our Commitment to Diversity and Inclusion:
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.

Note:

• A satisfactory vulnerable sector check (VSC) is also required.
• This posting provides only a summary of the responsibilities and requirements for the position 
• This role may require working after hours, evenings, and weekends, as needed.

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LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.