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Added 7 mins ago
TS
TDS Operations Analyst I, Client Enablement
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LOFT Community Services

Case Manager_FT-Contract

Whitchurch-Stouffville, ON, Canada

$57,007 to $71,647 CAD / year · Contract

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Job details

Pay: $57,007 to $71,647 CAD / year
Job type: Contract
Apply by: Nov 18, 2026
Experience: Minimum 3 years’ working experience with client population group.
Posting language: English
Posted: Nov 4, 2026

Original job description

Title of Job: Case Manager
Date: November 4, 2026
Closing Date: November 18, 2026
Location: Stouffville, ON - The Path Home - Stouffville
Compensation: $57,007 - $71,647 Annually Prorated
Contract Duration: 6-Month Contract
Work Type: Onsite
Job ID: 11103598
Existing or New Position: Existing

Who We Are:
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

Program Summary:
The Path Home Program provides intensive case management and support in a dedicated 10-bed home with 24- hour staffing to help people safely and successfully make the transition back into the community. Staff assist clients with life-skill building and community linkages in order for them to successfully move back into their own community. This is a short-term program offering services for up to 6 months. This program offers intensive case management service, 24-hour PSW support, residential support Worker, medication support, navigation and coordination to community supports, recreational activity, and supports with independent life skills. The Path Home is a recovery-based program which means that each client can set their own goals and feel empowered to make their own choices to change the direction their lives have taken. Our program creates communities of mutual support that foster hope and independence where clients develop powerful relationships and build support networks. LOFT clients become part of a community where they are accepted without judgment. In addition, The Path Home Program provides safety, security, and a sense of belonging. If someone has felt excluded or different, finding acceptance can be a powerful therapy. The Path Home is a place for recovery and growth within a supportive community for clients who need to continue their recovery and become as independent as possible before they move to permanent housing.

Job Summary:
As a Case Manager you will work independently or be part of a team that co-ordinates a support network and links clients living with mental illnesses, addictions and physical health issues. The position attempts to empower the client, thereby increasing their independence, dignity and selfrespect in a safe and secure environment. Direct service and support will be provided to clients in areas such as daily living, practical assistance, crisis intervention, linkages to primary care and a range of other services to support the individual’s needs.

What You Will Do:

Create individualized support and recovery plans with clients and professionals based on assessments.
Support clients in building independence by teaching daily living skills (e.g., hygiene, medication, cooking, budgeting).
Coordinate care by connecting clients with social, medical, and community support.
Provide crisis intervention and help develop crisis plans.
Represent the program professionally with clients, families, and community partners.
Mediate conflicts and help clients learn problem-solving skills.
Organize or support social activities to reduce isolation.
Maintain accurate client records and documentation.
Work collaboratively with the team, contribute ideas, and support new staff or volunteers.
Provide on-call 24/7 crisis support on a rotating basis.
Assist with preparing units for new clients.
Provide case management and connect clients with services like housing and ID support.
Help clients access financial supports such as Ontario Works (OW) and Ontario Disability Support Program (ODSP) or other financial resources as required.
Other duties as assigned by Program Manager and/or designated supervisor.

What You Bring:

Post-secondary education in Social Services / Human Services or equivalent field.
Minimum 3 years’ working experience with client population group.
Understanding of challenges faced by Youths with mental illness, addictions, physical health concerns, and homelessness etc.
Proficient in intake assessment, crisis intervention, advocacy, and problem-solving to support client needs.
Ability to build therapeutic relationships and collaborate with clients on goals.
Familiarity with community resources and professional services.
Strong teamwork skills in a multidisciplinary environment.
Strong interpersonal, communication, and counselling skills to effectively engage clients in sensitive areas such as life skills, healthy living, and relationships.
Solid computer literacy for maintaining records, files, and reports.
Effective analytical, organizational, and time management skills for coordinating client support and program activities.
Demonstrates cultural competency, with an understanding of diverse backgrounds and inclusive practices.
Have a valid driver’s license, insurance, and a reliable vehicle to travel within the region is preferred.

Work Environment:

Staff will be required to work in clients’ rooms and may therefore be exposed to secondhand smoke.
May also be required to be on-call as emergency contact for after hours.
Frequent travel within the Central LHIN will also be required.
Occasional evening and weekend hours may be required.

What We Offer:

24/7 Employee Assistance Program
E-learning program available all year round
Starting vacation time above minimum standard,
Additional paid personal and paid sick days
Professional development budget available to help you nurture and shape your career
Corporate Gym membership rate with GoodLife Fitness
Access to Perkopolis, a comprehensive corporate discount program
Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

Our Commitment to Diversity and Inclusion:
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who reflects that diversity. At LOFT, we hold the deep belief that skills and expertise can be cultivated in various ways. Therefore, even if you don't perfectly align with every listed criterion but feel you could flourish in this role, we highly encourage you to apply.

Note:

A satisfactory vulnerable sector check (VSC) is also required.
This posting provides only a summary of the responsibilities and requirements for the position

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

Follow us on: LOFT I LinkedIn I Indeed l Glassdoor l Instagram l

____________________________________________________________________________________________________________

LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.

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More about this job

Responsibilities

Develop individualized support and recovery plans, provide case management and crisis intervention, and help clients build independent living skills. Coordinate access to health, housing, financial, and community services; maintain client records; collaborate with the team; and provide rotating on-call crisis support.

Requirements

Requires post-secondary education in Social Services, Human Services, or an equivalent field, plus at least three years of experience working with the client population. Candidates should have relevant assessment, crisis intervention, advocacy, communication, counselling, and organizational skills, and understand mental illness, addictions, physical health concerns, and homelessness; a valid driver's license, insurance, and reliable vehicle are preferred.

Skills

Intake Assessment
Crisis Intervention
Advocacy
Problem-Solving
Therapeutic Relationship Building
Case Management
Care Coordination
Client Support Planning
Daily Living Skills Coaching
Conflict Mediation
Counselling
Communication
Teamwork
Cultural Competency
Recordkeeping
Time Management

Benefits

24/7 Employee Assistance Program
Year-Round E-Learning Program
Vacation Time Above Minimum Standards
Paid Personal Days
Paid Sick Days
Professional Development Budget
Corporate Gym Membership Rate
Corporate Discount Program
Unlimited Diversity, Equity, And Inclusion Training

Visa sponsorship

Not detected in the job text

Keywords

Case Management
Intensive Case Management
Recovery-Based Support
Individualized Support Plans
Intake Assessment
Crisis Intervention
Crisis Planning
Mental Health
Addictions
Physical Health
Homelessness
Life Skills
Medication Support
Care Coordination
Community Resources
Housing Support
Ontario Works
Ontario Disability Support Program
Advocacy
Client Records
Multidisciplinary Teamwork
Cultural Competency
Vulnerable Sector Check
On-Call Crisis Support

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