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LOFT Community Services

Case Manager_FT-Contract

Toronto, ON, M5A 1E3, Canada

$57,007 to $71,647 CAD / year · Contract

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Job details

Pay: $57,007 to $71,647 CAD / year
Job type: Contract
Apply by: Nov 18, 2026
Experience: Minimum 3 years’ working experience with client population group.
Posting language: English
Posted: Nov 4, 2026

Original job description

Title of Job: Case Manager (Outreach Services)
Date: November 4, 2026
Closing Date: November 18, 2026
Location: Toronto, ON – Social Medicine Housing Solutions
Compensation: $57,007 - $71,647 annually prorated
Contract Duration: 1-Year Contract
Work Type: Onsite
Job ID: 11110453
Existing or New Position: Existing

Who We Are:
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

Program Summary:
Social Medicine Housing Solution (Social Medicine) is an interdisciplinary team of providers from the University Health Network and LOFT Community Services that provides wrap around services to individuals with concurrent conditions that span physical and mental health challenges and social and economic vulnerability who are experiencing homelessness or at risk of losing their housing.

Social Medicine delivers clinical hands-on support to those with complex healthcare needs providing outreach and case management services with access to psychiatric and medical assessment, consultation, and access to treatment, service planning, advocacy, and system navigation support. The aim of this partnership is to provide low barrier access to housing for these individuals, while assisting in stabilizing their physical and mental health, substance use, behavioural, psychosocial, and social drivers of health challenges. The Social Medicine team works from a housing first and harm reduction approach. The goal is to work with individuals in getting connected to housing and follow up support that meets the level of need required for each individual to live successfully in the community.

Job Summary:
As a Case Manager (Outreach Services) to be a part of the Social Medicine Team. This position provides direct service to individuals experiencing homelessness, living with mental health, physical health and substance use and aging related challenges. The position provides outreach expertise, intake and assessment, and a case management approach to a group of individuals deemed to be complex, who are referred by UHN, engaging them in a process of identifying and meeting their housing and other health and social needs. The position provides access to a range of team members with varying expertise, who work cooperatively to assess, plan, treat and support the recovery of individuals. The aim of this partnership is to provide low barrier access to housing for these individuals, while assisting in stabilizing their physical and mental health, substance use, behavioural, psychosocial, and social drivers of health challenges. The Social Medicine team works from a housing first and harm reduction approach.

What You Will Do:

Create individualized support and recovery plans with clients and professionals based on assessments.
Support clients in building independence by teaching daily living skills (e.g., hygiene, medication, cooking, budgeting).
Coordinate care by connecting clients with social, medical, and community support.
Provide crisis intervention and help develop crisis plans.
Represent the program professionally with clients, families, and community partners.
Mediate conflicts and help clients learn problem-solving skills.
Organize or support social activities to reduce isolation.
Maintain accurate client records and documentation.
Work collaboratively with the team, contribute ideas, and support new staff or volunteers.
Assist with preparing units for new clients.
Provide case management and connect clients with services like housing and ID support.
Help clients access financial supports such as Ontario Works (OW) and Ontario Disability Support Program (ODSP) or other financial resources as required.
Other duties as assigned by Program Manager and/or designated supervisor.

What You Bring:

Post-secondary education in Social Services / Human Services or equivalent field.
Minimum 3 years’ working experience with client population group.
Understanding of challenges faced by adults with challenges, eg: mental illness, addictions, physical health concerns, and homelessness etc.
Proficient in intake assessment, crisis intervention, advocacy, and problem-solving to support client needs.
Ability to build therapeutic relationships and collaborate with clients on goals.
Familiarity with community resources and professional services.
Strong teamwork skills in a multidisciplinary environment.
Strong interpersonal, communication, and counselling skills to effectively engage clients in sensitive areas such as life skills, healthy living, and relationships.
Solid computer literacy for maintaining records, files, and reports.
Effective analytical, organizational, and time management skills for coordinating client support and program activities.
Demonstrates cultural competency, with an understanding of diverse backgrounds and inclusive practices.
A valid driver’s license, insurance, and a reliable vehicle to travel within the region

Work Environment:

Frequent travel to Program Sites.
Ability to support individuals to prepare units for occupancy which may include moving furniture.
Since the workplace involves working in resident/tenant member’s own homes, staff may be subjected to second hand smoke while performing their job duties.
Some positions are required to meet people outside, making exposure to the weather an expectation of the job
The case manager may need to walk far distances on rough terrain from time-to-time, for example uneven ground, parks, or ravines while providing outreach to community members sleeping outside.

What We Offer:

24/7 Employee Assistance Program
E-learning program available all year round
Starting vacation time above minimum standard,
Additional paid personal and paid sick days
Professional development budget available to help you nurture and shape your career
Corporate Gym membership rate with GoodLife Fitness
Access to Perkopolis, a comprehensive corporate discount program
Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

Our Commitment to Diversity and Inclusion:
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.

Note:

A satisfactory vulnerable sector check (VSC) is also required.
This posting provides only a summary of the responsibilities and requirements for the position

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

Follow us on: LOFT I LinkedIn I Indeed l Glassdoor l Instagram l

____________________________________________________________________________________________________________

LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.

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More about this job

Responsibilities

The Case Manager provides direct outreach and support to individuals experiencing homelessness and complex health challenges, including mental health and substance use. They create individualized recovery plans, coordinate care, and assist clients in accessing housing, financial supports, and community resources.

Requirements

Candidates must have post-secondary education in Social Services or a related field and at least 3 years of experience working with vulnerable populations. A valid driver's license, reliable vehicle, and a satisfactory vulnerable sector check are required.

Skills

Case management
Outreach services
Crisis intervention
Intake assessment
Advocacy
Problem-solving
Therapeutic relationship building
Multidisciplinary collaboration
Interpersonal skills
Communication
Counselling
Computer literacy
Time management
Cultural competency
System navigation
Harm reduction

Benefits

Employee Assistance Program
E-learning program
Paid vacation
Paid personal days
Paid sick days
Professional development budget
Corporate gym membership rate
Corporate discount program

Visa sponsorship

Not detected in the job text

Keywords

Case Management
Outreach
Social Services
Mental Health
Substance Use
Homelessness
Housing First
Harm Reduction
Crisis Intervention
Intake Assessment
Advocacy
System Navigation
Ontario Works
ODSP
Cultural Competency
Supportive Housing
Multidisciplinary Team
Life Skills
Documentation
Community Resources

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