Operations Manager

Operations Manager – Terminal Operations

Location: Winnipeg/Rosser, Manitoba

Schedule: Monday–Friday, approximately 9:00 AM–5:00 PM

Work Arrangement: Fully On-Site

Compensation: Approximately $80,000 base + bonus

Reports To: Terminal Manager

About the Role

We are seeking an Operations Manager to oversee day-to-day terminal operations with our client at their Winnipeg/Rosser facility. This role is responsible for ensuring the safe, efficient, and reliable movement of freight through the terminal while leading a team of approximately 15 operational/terminal employees and 3–4 dispatchers.

The ideal candidate will have experience in asset-based LTL, transportation, freight, terminal, hub, or cross-dock operations, with a strong understanding of both dock/terminal activities and transportation operations. This is a hands-on leadership role focused on people, productivity, service levels, safety, and operating performance.

Key Responsibilities

• Oversee daily terminal and transportation operations, including inbound and outbound freight movement.
• Lead and support approximately 15 operational/terminal employees and 3–4 dispatchers.
• Manage staffing, scheduling, workload allocation, attendance, productivity, and employee performance.
• Partner closely with dispatch to coordinate drivers, equipment, pickups, deliveries, and freight flow.
• Oversee dock and cross-dock operations, ensuring freight is processed and moved efficiently.
• Monitor operational KPIs including productivity, service levels, equipment utilization, on-time performance, and operational costs.
• Provide coaching, direction, and accountability to front-line employees.
• Ensure compliance with company policies, transportation regulations, and health and safety requirements.
• Identify operational bottlenecks and implement process improvements to improve efficiency and service.
• Work closely with the Terminal Manager to address staffing, customer service, operational, and performance issues.
• Monitor operating expenses and contribute to financial performance and profitability.
• Maintain accurate operational reporting and communicate performance trends and issues to leadership.
• Support hiring, onboarding, training, and development of terminal and operational employees.

Qualifications

• 5+ years of experience in transportation, terminal, LTL, freight, logistics, distribution, or related operations.
• Experience managing front-line operational employees, preferably including dock/terminal employees and/or drivers.
• Experience working with or managing dispatch operations.
• Strong understanding of freight movement, terminal operations, cross-docking, and transportation workflows.
• Experience in an asset-based LTL environment is strongly preferred.
• Proven ability to manage productivity, service levels, safety, staffing, and operational costs.
• Strong leadership and employee-accountability skills.
• Experience managing operational KPIs and using data to improve performance.
• P&L, budget, or direct cost-management experience is preferred.
• Strong communication, organizational, and problem-solving skills.
• Ability to work fully on-site in Winnipeg/Rosser, Manitoba.