Job description:
We are currently seeking an experienced and motivated System Operating Centre Supervisor to fill a vacancy within our System Operating Centre (SOC) at London Hydro. Reporting to the Manager, Grid Operations and Technology, this exciting leadership opportunity is ideal for a safety-focused, technically skilled professional who thrives in a fast-paced, dynamic environment. In this critical role, you will oversee the daily operations of the System Operating Centre, providing leadership and technical guidance to ensure the safe, reliable, and cost-effective delivery of electricity. You will play a key role in coordinating system operations, supporting emergency response, developing staff, and driving continuous improvements in operational efficiency and performance.
What You Will Do
- Supervise and provides technical guidance to the Systems Operators and Planner System Operators. Plan and prioritize work, including scheduling and ensuring adequate resourcing for 24/7/365 operations.
- Oversee the day-to-day operation and monitoring of the distribution system, in both normal and emergency conditions. Liaise with other departments and contractors to coordinate field work requiring support from the SOC. Oversee the coordination of outages for London Hydro departments and contractors.
- Coordinate the SOC response to emergency situations. Ensure that responses to distribution system disturbances are optimized to minimize the frequency and duration of outages, with a focus on safety. Inform internal and external stakeholder of abnormal conditions developing in the distribution system. Ensure that all relevant information is communicated.
- Oversee the performance of distribution system monitoring and operating services for external utilities.
- Manage and ensure the coordination, verification, accuracy, issuance and documentation of work protection from internal workgroups and external parties. Manage switching records and related operational logs. Supervise switching methods and sequences for transferring loads and isolating electrical equipment. Ensure all Utility Work Protection Code rules are observed.
- Liaise with senior management, the public, contractors, customers, OGCC, the IESO Emergency Preparedness Committee, Ontario Grid Control Centre, and the City of London Emergency Management team. Maintain the Transmission Connection Agreement and Distribution Connection Agreement with Hydro One.
- Assist with the investigation of customer inquiries related to claims or reliability concerns.
- Provide input to System Planning regarding potential improvements to the system. Participate in station contingency analysis studies.
- Confirm and ensure the compliance of operational systems including UWPC, OMS, SCADA, and similar tools such that they are optimized for the SOC operation. Collaborate Operations Department and IT to identify and implement Operational Technology improvements to maintain safety and improve efficiency of the grid operation. Leverage KPI to measure and improve operational outcomes.
- Create and maintain departmental policies and procedures. Maintain departmental records. Ensure all departmental equipment is procured and maintained.
- Administer, maintain and implement training and development plans for SOC staff. Coordinate and evaluate employee development plans.
- Ensure staff meet all regulatory and health & safety requirements through continuous training and education. Ensure departmental compliance with all safety polices and safe work practices.
- Adhere to all Occupational Health & Safety Act rules and regulations, the IHSA EUS rule book, London Hydro safe work practices and London Hydro’s Health & Safety Management System. Document, communicate and follow-up on all health and safety incidents, near misses and identified hazards. Prepare a health and safety training plan each year and complete identified training by year-end for all areas of responsibility. Conduct health and safety meetings with all staff. Complete workplace audits, action items and follow-ups.
- Perform other duties related to the above job purpose.
What You Will Bring
We welcome applications from all candidates, including those whose knowledge, skills, and experience have been developed through alternative pathways from the requirements listed below. London Hydro, at its sole discretion, may deem a job applicant to meet the job requirements if they have sufficient skill, alternate education, and/or experience related to the role.
- A graduate of a Community College diploma program in a related field requiring more than two years to obtain PLUS additional specialized training in a related area.
- MEA Journeyperson Electrical Operator Certificate considered an asset.
- Over 8 years of relevant work experience.
- Strong leadership, management/supervisory, communication, interpersonal, organizational, analytical, and problem-solving skills.
- Ability to motivate and coach employees, ensure compliance to practices and regulation, and establish and maintain positive and collaborative cross-functional relationships at all levels of the organization and with external stakeholders.
- IHSA Utility Work Protection Code Certification and working knowledge of the IHSA Electrical Utilities Safety Rules (EUSR).
- Knowledge of the planning, design, operation of high-voltage overhead and underground systems including substations, and low voltage network systems. Knowledge of associated equipment, standards and system connectivity, and utility operating practices.
- Knowledge of emergency management practices related to the Ontario Power System Restoration Plan and IESO Market Participant Rules on Emergency Preparedness and System Restoration.
- A high degree of computer literacy, with proficiency in the use of SCADA, Outage Management System (OMS), Advanced Distribution Management Systems (ADMS), Geographic Information Systems (GIS), and personal computer applications including Microsoft Office and Google Suite.
- Valid Driver’s License Class G.
Why Join Our Team
London Hydro has been recognized by Canada’s Top 100 Employers as one of the 2026 Southwestern Ontario’s Top Employers. This recognition is a testament to our unwavering commitment to excellence and our dedication to fostering an environment where every team member can thrive.
- Competitive Salary $111,400 to $139,200 per annum
- Comprehensive Benefits Package, Including OMERS Pension Plan
- Competitive Vacation days with credit for professional experience
- Maternity/Parental Leaves Top Ups
- Learning & Development Opportunities
- Recognition & Social Programs
- Wellness and Employee & Family Assistance Program
- On-site Cafeteria & Free Fitness Centre
- Corporate Cellphone
- Positive, Collaborative and Safety-Focus Culture
Want to learn more about what makes London Hydro a great place to work? Watch our short video https://youtu.be/Pxw0_ZRnSKg, check our Strategic Plan 2025-2030 or visit our website at www.londonhydro.com.
Background Checks and Other Information
The successful candidate will be required to complete a Criminal Record and education check prior to the commencement of employment.
While we appreciate all applications received, only those invited for an interview will be acknowledged. In accordance with Canadian immigration requirements, this advertisement is directed to applicants who are authorized to work in Canada.
London Hydro is committed to fostering a corporate culture and climate that values and supports a diverse, equitable and inclusive organization. London Hydro is an equal-opportunity employer. Accommodation is available under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment.
