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Added 11 mins ago
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Marketing & Business Development Specialist (Marketing Department)
Fasken
AB · Calgary, AB
- Full-time
Marketing & Business Development Specialist (Marketing Department) – Calgary, AB
Added 11 mins ago
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Manager, Change Management
Royal Bank of Canada
Toronto, ON
- Full-time
The Manager, Change Management, will be primarily accountable to define strategy, lead, and execute end-to-end change management (process, technology, and people) for an assigned set of…
Added 11 mins ago
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Relationship Manager Commercial Markets
Royal Bank of Canada
Brantford, ON
- Full-time
Proven track record in business development and exceptional client relationship management
Added 11 mins ago
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Client Advisor
Royal Bank of Canada
Virden, MB
- Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
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Relationship Manager Agriculture
Royal Bank of Canada
Woodstock, ON
- Full-time
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Store Manager - BOSS Outlet, McArthur Glen
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Establish a goal oriented selling culture that focuses on relationship selling, building a client base and exceptional service.
Added 24 mins ago
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EVENT AND PROGRAM COORDINATOR - RICHMOND HILL, ON
Al-Ayn Social Care Foundation Canada
Richmond Hill, ON
- Full-time
…successful team, you will play a significant role in the growth and development of the organization and an important part in developing an integrated approach to increase the organization’s…
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Condominium Manager
FirstService Residential Canada
Toronto, ON
- Full-time
…benefits, career training, and support for continued professional…
Added 24 mins ago
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Property Field Claims Manager
Allstate Canada
ON · Ontario, Canada
- Full-time
The Manager, Property Field Claims is accountable for leading a high-performing team of Field Property Advisors across Ontario. Reporting to the Senior Manager, Property Claims, this role…
Added 24 mins ago
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DYNAMITE - Sales Associate PT - Devonshire Mall
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Windsor, ON
- Full-time
Reporting to the Store Manager, your main focus as Sales Associate is to provide an exceptional shopping experience to each customer, and build long term relationships with each customer.…
Added 24 mins ago
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Assistant Condominium Manager
FirstService Residential Canada
Mississauga, ON
- Full-time
…benefits, career training, and support for continued professional…
Added 24 mins ago
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Retail Sales Advisor - Bolton
Oak Furnitureland
Bolton, ON
- £45,000 to £50,000 GBP / year
- Full-time
Adopting a one-team approach by working closely with the Store Manager and Assistant Manager to create an inclusive team culture aligned with our purpose and values, and always displaying…
Added 24 mins ago
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Condominium Manager
FirstService Residential Canada
Toronto, ON
- Full-time
…benefits, career training, and support for continued professional…
Added 26 mins ago
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Billingual Operations Representative
RBC
Calgary, AB · Vancouver, BC · Halifax, NS · Toronto, ON
- Full-time
Part of a team that is responsible for the ownership of end-to-end problem resolution for ATM's, VMS client/ Account manager support. Accounting Services activities and functions related to…
Added 26 mins ago
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Associate Advisor
RBC
Vancouver, BC
- Full-time
…an experienced Associate Advisor to join a premier Portfolio Manager (“PM”) team by providing exceptional client service as well as investment & wealth management advice. Candidates must…
Added 26 mins ago
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AltaGas - Manager, Contracts Sourcing
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Calgary, AB · AB - Calgary
- Full-time
Reporting to the Director, Supply Chain Projects, the Manager, Supply Chain Projects & Contracting is responsible for leading a team that provides strategic sourcing, procurement,…
Added 26 mins ago
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Bilingual Contact Center Rep IV, TDIGI (Crémazie)
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Montreal, QC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 26 mins ago
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Customer Experience Associate
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Ottawa, ON
- Part-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 26 mins ago
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Finance Manager-Enterprise Project Finance
TD
Toronto, ON
- Full-time
Reporting to the Senior Relationship Manager, Enterprise Project Finance, the role of the Finance Manager is to provide end-to-end project financial support to the assigned project…
Added 26 mins ago
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Personal Banker Trainee
TD
Ottawa, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 26 mins ago
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Manager Governance and Control (ATHN464)
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 26 mins ago
HR
Designated Beauty Advisor - Amouage Fragrances
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Toronto, ON
- Full-time
…dental benefits, tuition assistance, and continuous learning and…
Added 26 mins ago
C
Manager, Client Advice - Marché central
CIBC
Montreal, QC
- Full-time
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
Added 26 mins ago
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Senior Manager, Capital Markets Controllership, Accounting
CIBC
Toronto, ON
- Full-time
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
Added 41 mins ago
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Senior Relationship Manager, Commercial Banking (Corporate Finance Group)
BMO
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- Full-time
The Senior Relationship Manager manages a commercial lending portfolio and supports the origination of new clients, and coordinates with other products as an integral part of a larger…

London Square

Customer Relations Executive

ON, Canada
Middlesex, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Description

About Us

At London Square, our success isn’t just about numbers – it’s about people, place and purpose. As a fast-growing developer focused on London, our mission is simple: to create places that reflect the capital at its best – dynamic, diverse and full of life. Over the past two years, we’ve brought more than £2bn of capital into London living - and we’re only getting started. We are part of Aldar, the UAE’s leading real estate developer, investor, and manager. Together, we are committed to creating world-class developments, anchored in high quality design, sustainability, and outstanding customer service.

About The Role & Team

As a key member of the Sales team and reporting into the Regional Sales Manager, you will play a vital role in maintaining exemplar standards across London Square’s on-site marketing suites and show homes, spread across multiple developments within our portfolio. Based on-site, your role will focus on providing a world-class customer experience from reservation through to legal completion and handover, aiming to achieve a market-leading Net Promoter Score.

Key Responsibilities

Progress sales from reservation to completion, liaising with buyers, solicitors, and stakeholders.
Build and nurture strong relationships with purchasers, delivering a bespoke service.
Manage CRM systems to track interactions and milestones, ensuring smooth communication.
Lead on all formal communication to customers during their journey including options and choices selections, pre-completion correspondence and home demonstration appointments alongside the Customer Service Managers.
Provide updates on build stages through newsletters and personalised communication.
Organise and attend buyer-focused events, offering a premium experience.
Respond promptly and professionally to queries, ensuring resolutions meet buyer expectations.
Work closely with the Development Team to ensure we’re delivering customer-focused schemes.
Monitor and deliver an exemplary customer journey including Sales & Marketing Suites, Show homes and customer experience.

Key Skills & Experience

Empathy and Communication Skills: Able to understand and respond to customers' needs with empathy, fostering a positive customer experience.
Commitment to Service Quality: focused on delivering an exemplar standard of service that aligns with the company's vision for customer experience.
Detail-Oriented: Ensures that customer information, documents, and selections are accurately recorded and tracked.
Time Management: Capable of prioritizing tasks to ensure timely communication and project progression, especially around critical dates like legal completions.
Interpersonal Skills: Comfortable communicating with customers through various channels (phone, email, messaging apps) and maintaining a professional, friendly tone.
Knowledge of Housebuilding Processes: Understanding the stages from customer exchange to legal completion and handover.

What’s in it for you?

Ensuring you have a work-life balance and stay healthy and happy is important to London Square. We offer the following core benefits.

Competitive compensation package and discretionary bonus.
Group Pension Scheme and Life Insurance.
25 Days holiday plus bank holidays including a holiday trading scheme and long service days.

Benefits

In addition to these core benefits, we offer other benefits which may result in tax or money savings. Some of these include:

Mobile phone Allowance
Dental Cover
Bupa Employee Assistance
Virtual GP Service
Salary sacrifice scheme for electric vehicles
Cycle to Work
Gym Membership corporate discounts
Health Cash Plan
Perkpal (shopping discounts)
Tech Scheme
Payroll Giving
Free onsite gym (head office)
Free breakfast & lunch (head office)

Our Commitment

Our success is driven by our people. We’re an energetic, entrepreneurial business where ideas are backed, responsibility comes early, and everyone plays a part in shaping what we build and how we work. As we grow, we’re looking for talented people who want to help make London a better place to live and who want to grow with us.

London Square are proud to be an equal opportunities employer. If you require support as part of your application or require more information please email careers@londonsquare.co.uk.

At London Square, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.

As part of our commitment to personal data privacy, we want to share how we will use your application data. This data will be held in our system to process your application to this role, and to consider you for any future opportunities which match your experience. For further information, please review our privacy policy Privacy Policy & Cookies | London Square.

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More about this job

Responsibilities

Progress property sales from reservation through legal completion and handover, coordinating with buyers, solicitors, and internal stakeholders. Manage customer communications, CRM records, buyer events, and the on-site customer experience while working with development and customer service teams.

Requirements

The role calls for empathetic, professional communication, strong interpersonal skills, attention to detail, and effective time management. Candidates should understand housebuilding processes from exchange through completion and handover, and be committed to delivering high-quality customer service.

Skills

Customer Service
Empathy
Communication
Relationship Building
Attention To Detail
Time Management
Interpersonal Skills
Sales Progression
Buyer Communication
Customer Journey Management
Housebuilding Processes
Problem Resolution
Event Organization
Stakeholder Liaison

Benefits

Discretionary Bonus
Group Pension Scheme
Life Insurance
Paid Holiday
Holiday Trading Scheme
Long Service Days
Mobile Phone Allowance
Dental Cover
Employee Assistance Program
Virtual GP Service
Electric Vehicle Salary Sacrifice Scheme
Cycle To Work Scheme
Gym Membership Discounts
Health Cash Plan
Shopping Discounts
Technology Scheme
Payroll Giving
On-Site Gym
Free Breakfast And Lunch

Visa sponsorship

Not detected in the job text

Keywords

Real Estate
Housebuilding
Property Sales
Sales Progression
Customer Relations
Customer Experience
Customer Journey
Legal Completion
Handover
Purchasers
Solicitors
Stakeholder Liaison
CRM Systems
Options And Choices Selections
Pre-Completion Correspondence
Home Demonstrations
Build Stage Updates
Buyer Events
Marketing Suites
Show Homes
Development Team
Net Promoter Score
Sustainability
Customer Service

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