Account Services Representative
- Edmonton, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Account Services Representative
Department
All Departments
Hours
Full-time permanent
Availability Required
Weekdays, Weeknights & Weekends
Location
13651 149 Street NW
Edmonton North, AB
Job Description
- Collection of accounts receivable, outstanding rentals, and bad debts
- Credit approvals for term and balance forward accounts
- Credit approvals for consumer and commercial account rentals
- Assist customers inquiring about their accounts and rents
- Locate new contact information for credit customers
- Perform sundry account maintenance
- Registration of accounts through Personal Property Registry
- Work with Equifax reports and their reporting criteria
- Work with Small Claims Courts system
- Provide regular status reports to the Store Manager
- Provide monthly status reports to the Account Services Regional Manager
- Must be a musician who plays at least one instrument
- Must be able to work weekdays, weeknights and weekends
- Excellent interpersonal, communication and negotiation skills
- Ability to provide a high level of customer service, both in-store and over the phone
- Thorough organizational skills
- Ability to take initiative and work independently
- Ability to lift and carry large boxes
- Ability to take ownership of tasks and follow them through to resolution
- Basic knowledge of Microsoft Office (Excel, Word, Outlook)
- Experience with consumer credit and collections an asset
More about this job
Responsibilities
Collect accounts receivable, overdue rental payments, and bad debts; approve credit for consumer and commercial accounts; and assist customers with account inquiries. Maintain account records, register accounts through the Personal Property Registry, work with Equifax reports and Small Claims Court processes, and provide regular status reports to store and regional managers.
Requirements
Applicants must play at least one musical instrument and be available on weekdays, weeknights, and weekends. They need strong customer service, communication, negotiation, organizational, and independent-work skills, basic Microsoft Office knowledge, and the ability to lift and carry large boxes; consumer credit and collections experience is an asset.
Skills
- Credit Approvals
- Customer Service
- Interpersonal Communication
- Negotiation
- Account Maintenance
- Contact Information Research
- Personal Property Registry Registration
- Equifax Reports
- Small Claims Court Procedures
- Status Reporting
- Organization
- Initiative
- Independent Work
- Microsoft Office
- Consumer Credit and Collections
Visa sponsorship
Not detected in the job text
Categories
- Finance & Accounting
- Customer Service & Support
- Retail
Keywords
- Accounts Receivable
- Collections
- Outstanding Rentals
- Bad Debts
- Credit Approvals
- Consumer Accounts
- Commercial Accounts
- Account Maintenance
- Personal Property Registry
- Equifax
- Credit Reporting
- Small Claims Court
- Customer Service
- Microsoft Office
- Excel
- Word
- Outlook
- Status Reports
- Consumer Credit
- Retail
- Musical Instrument