Account Services Representative
- Toronto, ON, Canada
- Greater Toronto Area, Canada, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Account Services Representative
Department
All Departments
Hours
Full-time permanent
Availability Required
Weekdays, Weeknights & Weekends
Location
925 Bloor Street W
Toronto (Bloor St.), ON
Job Description
- Collection of accounts receivable, outstanding rentals, and bad debts
- Credit approvals for term and balance forward accounts
- Credit approvals for consumer and commercial account rentals
- Assist customers inquiring about their accounts and rents
- Locate new contact information for credit customers
- Perform sundry account maintenance
- Registration of accounts through Personal Property Registry
- Work with Equifax reports and their reporting criteria
- Work with Small Claims Courts system
- Provide regular status reports to the Store Manager
- Provide monthly status reports to the Account Services Regional Manager
- Must be a musician who plays at least one instrument
- Must be able to work weekdays, weeknights and weekends
- Excellent interpersonal, communication and negotiation skills
- Ability to provide a high level of customer service, both in-store and over the phone
- Thorough organizational skills
- Ability to take initiative and work independently
- Ability to lift and carry large boxes
- Ability to take ownership of tasks and follow them through to resolution
- Basic knowledge of Microsoft Office (Excel, Word, Outlook)
- Experience with consumer credit and collections an asset
More about this job
Responsibilities
Collect overdue accounts, rental balances, and bad debts; assess credit applications and assist customers with account inquiries. Maintain account records, locate updated customer contact information, handle registry and small claims processes, and provide regular status reports to store and regional managers.
Requirements
Applicants must play at least one musical instrument and be available on weekdays, weeknights, and weekends. They need strong customer service, communication, negotiation, and organizational skills, basic Microsoft Office knowledge, and the ability to work independently, carry large boxes, and follow tasks through to resolution; consumer credit and collections experience is an asset.
Skills
- Credit Approval
- Customer Service
- Interpersonal Communication
- Negotiation
- Organization
- Initiative
- Independent Work
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Consumer Credit
- Collections
- Account Maintenance
- Equifax Reporting
Visa sponsorship
Not detected in the job text
Categories
- Finance & Accounting
- Customer Service & Support
- Retail
Keywords
- Accounts Receivable
- Outstanding Rentals
- Bad Debt Collection
- Credit Approval
- Term Accounts
- Balance Forward Accounts
- Consumer Credit
- Commercial Accounts
- Account Inquiries
- Account Maintenance
- Personal Property Registry
- Equifax
- Credit Reporting
- Small Claims Courts
- Status Reporting
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Customer Service
- Negotiation
- Musician
- Instrument