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Long & McQuade Musical Instruments

Sales and Rental Associate / Account Services Representative

Ottawa, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 25, 2026
Posting language: English
Posted: Sep 25, 2026

Original job description

Title

Sales and Rental Associate / Account Services Representative

Department

All Departments

Hours

Full-time permanent

Availability Required

Weekdays, Weeknights & Weekends

Location

1193 Hunt Club Road

Ottawa, ON

Job Description

Help our customers through the selling and renting of musical instruments and gear
Define the individual needs of every customer and match those needs with the right combination of our products and services
Demonstrate recommended products to customers and explain their features and benefits
Answer telephone calls in a timely and professional manner
Follow up on product orders with customers and suppliers
Use our common sense approach with customers to troubleshoot and solve problems
Maintain in-depth and current knowledge of our products, policies and procedures
Attend weekly staff meetings and periodic training sessions
Merchandise store to create an inviting environment for customers to shop
Participate in store maintenance, warehouse duties, and other related tasks
Collection of accounts receivable, outstanding rentals, and bad debts
Credit approvals for term and balance forward accounts
Credit approvals for consumer and commercial account rentals
Assist customers inquiring about their accounts and rents
Locate new contact information for credit customers
Perform sundry account maintenance
Registration of accounts through Personal Property Registry
Work with Equifax reports and their reporting criteria
Work with Small Claims Courts system
Provide regular status reports to the Store Manager
Provide monthly status reports to the Account Services Regional Manager

Job Requirements

Must be a musician who plays at least one instrument
Must be able to work weekdays, weeknights and weekends
Excellent verbal communication skills
Excellent interpersonal, communication and negotiation skills
Positive attitude and steady composure
Proven strong work ethic and commitment
High levels of energy and enthusiasm
Ability to provide a high level of customer service, both in-store and over the phone
Ability to excel in a fast-paced environment
Ability to recommend solutions in a confident and assertive manner
Good organizational skills and attention to detail
Previous experience in retail or sales is an asset
Must be able to work weekdays, weeknights and weekends
Ability to take initiative and work independently
Ability to lift and carry large boxes
Ability to take ownership of tasks and follow them through to resolution
Basic knowledge of Microsoft Office (Excel, Word, Outlook)
Experience with consumer credit and collections an asset

Apply About employer

More about this job

Responsibilities

Sell and rent musical instruments and equipment, identify customer needs, demonstrate products, and provide in-store and telephone support. Manage account services including collections, credit approvals, account maintenance, customer follow-up, and status reporting.

Requirements

Applicants must play at least one musical instrument, be available on weekdays, weeknights, and weekends, and demonstrate strong communication, customer service, negotiation, organization, and problem-solving skills. Retail or sales experience and consumer credit or collections experience are assets; basic Microsoft Office knowledge, initiative, and the ability to lift large boxes are also required.

Skills

Musical Instrument Knowledge
Sales
Customer Service
Product Demonstration
Telephone Communication
Problem-Solving
Account Collections
Credit Approvals
Negotiation
Organization
Attention to Detail
Microsoft Office
Consumer Credit
Independent Work
Merchandising
Inventory and Warehouse Tasks

Visa sponsorship

Not detected in the job text

Keywords

Musical Instruments
Musical Equipment
Retail Sales
Rentals
Customer Needs Assessment
Product Demonstrations
Customer Service
Telephone Support
Order Follow-Up
Troubleshooting
Merchandising
Accounts Receivable
Collections
Outstanding Rentals
Bad Debt
Credit Approvals
Consumer Credit
Commercial Accounts
Account Maintenance
Personal Property Registry
Equifax
Small Claims Court
Microsoft Office
Excel
Word
Outlook
Warehouse Duties

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