Sales and Rental Associate / Account Services Representative
- London, ON, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
Title
Sales and Rental Associate / Account Services Representative
Department
All Departments
Hours
Full-time permanent
Availability Required
Weekdays, Weeknights & Weekends
Location
20 Meg Drive
London South, ON
Job Description
Sales and Rental Associate / Account Services Representative
Department
All Departments
Hours
Full-time permanent
Availability Required
Weekdays, Weeknights & Weekends
Location
20 Meg Drive
London South, ON
Job Description
- Help our customers through the selling and renting of musical instruments and gear
- Define the individual needs of every customer and match those needs with the right combination of our products and services
- Demonstrate recommended products to customers and explain their features and benefits
- Answer telephone calls in a timely and professional manner
- Follow up on product orders with customers and suppliers
- Use our common sense approach with customers to troubleshoot and solve problems
- Maintain in-depth and current knowledge of our products, policies and procedures
- Attend weekly staff meetings and periodic training sessions
- Merchandise store to create an inviting environment for customers to shop
- Participate in store maintenance, warehouse duties, and other related tasks
- Collection of accounts receivable, outstanding rentals, and bad debts
- Credit approvals for term and balance forward accounts
- Credit approvals for consumer and commercial account rentals
- Assist customers inquiring about their accounts and rents
- Locate new contact information for credit customers
- Perform sundry account maintenance
- Registration of accounts through Personal Property Registry
- Work with Equifax reports and their reporting criteria
- Work with Small Claims Courts system
- Provide regular status reports to the Store Manager
- Provide monthly status reports to the Account Services Regional Manager
- Must be a musician who plays at least one instrument
- Must be able to work weekdays, weeknights and weekends
- Excellent verbal communication skills
- Excellent interpersonal, communication and negotiation skills
- Positive attitude and steady composure
- Proven strong work ethic and commitment
- High levels of energy and enthusiasm
- Ability to provide a high level of customer service, both in-store and over the phone
- Ability to excel in a fast-paced environment
- Ability to recommend solutions in a confident and assertive manner
- Good organizational skills and attention to detail
- Previous experience in retail or sales is an asset
- Must be able to work weekdays, weeknights and weekends
- Ability to take initiative and work independently
- Ability to lift and carry large boxes
- Ability to take ownership of tasks and follow them through to resolution
- Basic knowledge of Microsoft Office (Excel, Word, Outlook)
- Experience with consumer credit and collections an asset
More about this job
Responsibilities
Sell and rent musical instruments and equipment, identify customer needs, demonstrate products, and provide in-store and telephone support. Manage account services including collections, credit approvals, account maintenance, customer follow-up, and status reporting, while also supporting merchandising and store operations.
Requirements
Must play at least one musical instrument and be available to work weekdays, weeknights, and weekends. Requires strong customer service, communication, negotiation, organization, and problem-solving abilities; retail or sales experience and consumer credit or collections experience are assets, along with basic Microsoft Office knowledge.
Skills
- Customer Service
- Sales
- Musical Instrument Knowledge
- Product Demonstration
- Verbal Communication
- Interpersonal Communication
- Negotiation
- Problem-Solving
- Product Knowledge
- Account Collections
- Consumer Credit
- Organization
- Attention To Detail
- Microsoft Office
- Initiative
- Time Management
Visa sponsorship
Not detected in the job text
Categories
- Sales
- Retail
- Customer Service & Support
- Finance & Accounting
Keywords
- Musical Instruments
- Musical Equipment
- Retail Sales
- Rentals
- Customer Service
- Product Demonstrations
- Telephone Support
- Order Follow-Up
- Troubleshooting
- Merchandising
- Store Maintenance
- Warehouse Duties
- Accounts Receivable
- Collections
- Bad Debt
- Credit Approvals
- Consumer Credit
- Commercial Accounts
- Account Maintenance
- Personal Property Registry
- Equifax
- Credit Reporting
- Small Claims Courts
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Status Reporting