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Added 15 mins ago
T
Manager, Software Delivery Developer - Gen AI and AI-Accelerated Modernization
Toast
Montreal, QC
- $103,000 to $150,000 USD / year
- Full-time
Lead software delivery workstreams for custom applications, cloud-native platforms, integrations, APIs, and modernization programs
Added 15 mins ago
B
Cloud Solution Architect/Architecte de solutions cloud
Bluberi
Drummondville, QC
- Full-time
Reporting to the Infrastructure Manager, the Sr. IT System & Network Administrator is a senior technical and delivery-focused role responsible for architecting, implementing, and evolving…
Added 15 mins ago
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Senior Manager - Senior Tech Lead – AI & Technology Transformation
Toast
Montreal, QC
- $103,000 to $190,000 USD / year
- Full-time
Toast is recruiting on behalf of one of Canada’s largest professional services firms, a global advisory, audit and tax organization with more than 10,000 people across the country. The…
Added 15 mins ago
T
Senior Manager - Senior AI Architect
Toast
Montreal, QC
- $103,000 to $190,000 USD / year
- Full-time
Lead multidisciplinary teams of architects, engineers, data engineers, data scientists, and cloud, security and governance specialists
Added 15 mins ago
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Director, Google Gemini Enterprise, Data & AI
Toast
Toronto, ON
- $147,000 to $192,000 USD / year
- Full-time
…people across Canada advising organizations on audit, tax, and advisory work. Their Data & AI practice is one of the fastest growing parts of the firm, driven by strong demand from clients…
Added 15 mins ago
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Enterprise Architect, AI Engineering – Security & Compliance
Toast
Toronto, ON
- $130,000 to $180,000 USD / year
- Full-time
Toast is recruiting on behalf of one of the largest professional services firms in Canada, a global audit, tax and advisory organization with more than 10,000 people across the country.…
Added 31 mins ago
Customer Success Operations Analyst
Global Relay
Vancouver, BC
For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We…
Added 31 mins ago
RI
AI Engineer
Remarcable, Inc.
Remote, Canada
- Full-time
- Remote
Lead or support projects such as AI-assisted AP automation, a natural-language assistant for our customers, and AI-powered supplier onboarding.
Added 31 mins ago
RB
Senior Director, DevOps Product Management and Strategy
Royal Bank of Canada
Toronto, ON
- Full-time
You will lead the multi-year transformation of how RBC develops and delivers technology, focusing on AI-integrated SDLC frameworks, harness engineering practices, and developer productivity…
Added 46 mins ago
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Data Scientist
Ericsson
Ottawa, ON
- Full-time
…position offers the chance to engage directly in the development and maintenance of our robust portfolio of products and services. As a Developer, you will immerse yourself in all aspects…
Added 46 mins ago
B
Systems Analyst II
BGIS
Markham, ON
- Full-time
The System Analyst II will lead the management and maintenance of key data center and network infrastructure to ensure successful realization of operational targets. As someone who has…
Added 46 mins ago
GR
Customer Success Operations Analyst
Global Relay
Vancouver, BC
- Full-time
For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We…
Added 46 mins ago
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Property Manager
BGIS
Markham, ON
- Full-time
The Property Manager position supports and assists in the management of commercial real estate in accordance with the Management Agreements. The Property Manager is involved in all aspects…
Added 1 hour ago
AC
IT Infrastructure Project Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
Lead end-to-end delivery Cloud, and Network, and Cybersecurity infrastructure projects with cross-functional departments across global sites.
Added 1 hour ago
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Solutions Designer, Splunk Montreal, Quebec, Canada
Cisco
Montreal, QC
- Full-time
Splunk is seeking a highly skilled and strategic Senior Solutions Engineer to join our Eastern Canada team. Splunk, a Cisco company, is building a safer and more resilient digital world…
Added 1 hour ago
R
Senior Director, DevOps Product Management and Strategy
RBC
Toronto, ON
- Full-time
You will lead the multi-year transformation of how RBC develops and delivers technology, focusing on AI-integrated SDLC frameworks, harness engineering practices, and developer productivity…
Added 1 hour ago
TP
Technology Delivery Manager
Toronto Pearson International Airport
Toronto, ON
- Full-time
Lead the technical delivery of digital products across assigned portfolios and customer journeys.
Added 1 hour ago
SM
AI Solutions Developer
Sandbox Mutual Insurance
Saskatoon, SK
- Full-time
As our AI Solutions Developer, you'll be Sandbox’s go-to expert for artificial intelligence and intelligent automation. You'll lead the discovery, design, and implementation of AI-powered…
Added 1 hour ago
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Sales Account Executive - SAP Academy for Customer Success - Canada (Hybrid)
SAP
Vancouver, BC
- Full-time
SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC) - Knowledge in database and data management, analytics, application development and integration, intelligent…
Added 1 hour ago
R
Lead Information Security Analyst, Vulnerability and External Attack Surface Management (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
In this role, you will take strategic and operational ownership of this domain. You will establish a comprehensive map of the Corporation’s external digital footprint - including…
Added 2 hours ago
R
Hyper Automation Lead
Raise
Calgary, AB
- Full-time
The Hyper Automation Lead is accountable for leading the end-to-end delivery and support of low-code automation solutions across the airline. This role works closely with business and…
Added 2 hours ago
SS
Integration Lead – API
Syncredible Solutions
Canada
- Contract
The role will collaborate closely with Enterprise Architecture, Cloud Engineering, Information Security, and application teams. The expected technology stack includes Azure API Management…
Added 2 hours ago
S
Account Executive - SMB (Retail)
Solink
Ottawa, ON
- $118,000 to $140,000 CAD / year
- Full-time
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to…
Added 2 hours ago
TG
Senior Manager, AI and Data
TMX Group
Toronto, ON
- $165,000 to $175,000 CAD / year
- Full-time
Lead the design and delivery of data and AI solutions, including NLP, forecasting and time series, anomaly detection, and generative AI, for use cases across market data, trading, risk,…
Added 2 hours ago
II
Lead Data Scientist
iVedha Inc.
Oakville, ON
- Full-time
…proven excellence, empowering enterprises to modernize, scale, and innovate. Driven by the iVedha Fabric - an AI-native operating system that unifies cloud, data, AI, security, and people -…

Long View Systems

Manager, Client Success

Toronto, ON, Canada

$106,400 - $139,650 a year

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Job details

Pay: $106,400 - $139,650 a year
Experience: 15+ years of experience in a consulting or professional services environment, with 10 of those years being in a managerial role that included full financial accountability
Posting language: English
Posted: Jun 10, 2026

Original job description

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers - and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars - Integrity, Competence, Value, and Fun - resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work!

Are you passionate about solving business needs with both people and technology? Do you want to work with a team that represents industry-leading capabilities supporting dynamic global organizations?

We are looking for a dynamic and results-focused Manager, Client Success for our Toronto branch who will oversee a key projects service delivery team to enable and ensure the success of highly strategic client projects! This is a stakeholder facing role and requires that you establish and manage processes at a high standard, drive the consulting team to achieve those expectations, and engage effectively with clients to understand and address their needs.

\nA Day in the Life:

People
Work with the service delivery team to ensure service delivery meets the expectations of our enterprise clients
Monitor, control and support service delivery ensuring systems, methodologies and procedures are in place and followed
Work with the recruitment team to create accurate job requirements and collaborate throughout the hiring process to achieve successful and high-quality hires
Ensure that new team members are properly on-boarded and role expectations are clearly understood
Remove barriers and roadblocks to help team members complete their work
Facilitate a constructive and supportive quarterly Career Life Planning (CLP) experience
Act as the owner of the change and escalation processes, ensuring high levels of performance, reporting accuracy and establishing delivery improvement activities when required

Business
Ensure accurate forecasting
Attention to and tracking of timesheets, vacation requests, and training
Consistent, effective reporting on your business
Manage your team’s utilization and work with the resource management team to meet current project resource demands and plan for future growth in client projects
Act as a Long View ambassador, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments
Drive solution innovation within your team aligned to client and market demands

Clients
Effective engagement with Account Teams to support client requirements
Point of escalation for clients
Establish and maintain strong relationships with key clients in order to understand their business and how to best support them

What You Bring:

15+ years of experience in a consulting or professional services environment, with 10 of those years being in a managerial role that included full financial accountability
Proven experience in leading IT professional services delivery: managed IT services, business transformation, security, and cloud adoption across all major public cloud providers
An understanding of Agile projects, enterprise architecture frameworks (TOGAF, Zachman)
Expertise to guide clients through ERP implementations (MS Dynamics 365), from analysis and design to deployment and ongoing improvement
Exceptional leadership with proven ability to lead large teams and the willingness to mentor junior staff
Strong financial acumen, with experience managing complex budgets in excess of $8MM annually
Passionate about customer satisfaction and service improvement

Why Work at Long View?

Great people and culture
Interesting work – Be part of exciting projects while accessing all the latest technologies
Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness
Fun is one of our core values

$106,400 - $139,650 a year

Expected salary range plus 20% variable earnings

Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.

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More about this job

Responsibilities

The Manager, Client Success will oversee a key projects service delivery team to ensure the success of strategic client initiatives. This role involves managing processes, driving team performance, and engaging directly with clients to address their business needs.

Requirements

Candidates must have 15+ years of experience in a consulting or professional services environment, including 10 years in a managerial role with financial accountability. Proven expertise in IT service delivery, cloud adoption, and enterprise architecture frameworks is required.

Skills

IT professional services delivery
Financial accountability
Managed IT services
Business transformation
Security
Cloud adoption
Agile projects
Enterprise architecture
TOGAF
Zachman
ERP implementations
MS Dynamics 365
Leadership
Budget management
Customer satisfaction
Service improvement

Benefits

Flexible environment
Professional growth
Wellness support
Inclusive environment
Employee resource groups

Visa sponsorship

Not detected in the job text

Keywords

IT
Consulting
Professional Services
Managed Services
Cloud Adoption
Agile
TOGAF
Zachman
ERP
MS Dynamics 365
Financial Management
Budgeting
Service Delivery
Stakeholder Management
Leadership
Mentoring
Business Transformation
Security
Forecasting
Resource Management
Client Success
Project Management
Strategy
Communication
Innovation

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