Closed listing
Customer Service Department Manager - Full Time
- Toronto, ON, Canada
- Greater Toronto Area, Canada, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
Similar jobs hiring now
Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Description
We are looking for a Customer Service Department Manager - Full Time who is passionate about food and enjoys working in a fast paced, team environment!
Are you a talented, passionate leader with a proven record of providing excellent customer service and growing sales?
If so, come join our growing team!
Position: Customer Service Manager - Full Time
This is your opportunity to advance your career in a leadership role. As the Customer Service Manager, you will manage the Customer Service department to ensure that the department is prepared for daily operations.
What You’ll Do
Note: A qualified job applicant with a disability is one who possesses the required skills, education, experience and training and who can, with reasonable accommodation, perform the essential functions of the position applied for.
If you require accommodation, please contact the Human Resources Coordinator at:
Telephone: 905-264-4100
Email: [email protected]
Mail: 8800 Huntington Road, Vaughan, ON, L4H 3M6
We are looking for a Customer Service Department Manager - Full Time who is passionate about food and enjoys working in a fast paced, team environment!
Are you a talented, passionate leader with a proven record of providing excellent customer service and growing sales?
If so, come join our growing team!
Position: Customer Service Manager - Full Time
This is your opportunity to advance your career in a leadership role. As the Customer Service Manager, you will manage the Customer Service department to ensure that the department is prepared for daily operations.
What You’ll Do
- Hire, motivate and mentor Team Members
- Lead, coach and train Team Members to maintain the highest level of productivity and engagement
- Resolve Team Member and customer issues as they arise
- Be committed to maintaining merchandising and operational standards
- Uphold company policies and procedures including health & safety, food safety and loss prevention and hold your team accountable to maintain set standards
- Implement initiatives that support company objectives
- Monitor local competitors and react to local market conditions
- Provide exceptional customer service to all Team Members, Customers and Vendors
- Minimum of 2-years- experience in a customer service department with Management experience
- Strong computer skills and ability to quickly learn new systems
- Understanding of Employment Standards, WHMIS, Food Safety and Loss Prevention practices
- Ability to role model and inspire behaviour consistent with our values
- Strong coaching and mentoring skills
- Ownership to resolve issues with a sense of urgency
- Effective communication and listening skills
- Strong creativity skills and ability to create eye catching displays
- Work is performed in a store retail environment
- Must be available to work days, evenings and weekends
- Travel is required to support off-site events
- Competitive wages and flexible benefits
- Opportunity to advance your career
- A team that cares and treats you like family
- Culture of teamwork and collaboration
- Celebrates and rewards our Team Members
Note: A qualified job applicant with a disability is one who possesses the required skills, education, experience and training and who can, with reasonable accommodation, perform the essential functions of the position applied for.
If you require accommodation, please contact the Human Resources Coordinator at:
Telephone: 905-264-4100
Email: [email protected]
Mail: 8800 Huntington Road, Vaughan, ON, L4H 3M6
More about this job
Responsibilities
Manage the Customer Service department and prepare it for daily operations by hiring, coaching, training, and motivating team members. Resolve customer and team member issues, uphold merchandising and operational standards, implement company initiatives, and provide excellent service to customers, team members, and vendors.
Requirements
Requires at least two years of customer service department experience, including management experience, along with strong computer skills and the ability to learn new systems. Candidates should understand employment standards, WHMIS, food safety, and loss prevention, and demonstrate leadership, communication, coaching, problem-solving, and creative display skills.
Skills
- Customer Service
- Team Leadership
- Hiring
- Coaching And Mentoring
- Training
- Conflict Resolution
- Merchandising
- Retail Operations
- Policy Compliance
- Health And Safety
- Food Safety
- Loss Prevention
- Sales Growth
- Market Monitoring
- Computer Skills
- Communication
Benefits
- Flexible Benefits
- Career Advancement Opportunities
- Teamwork And Collaboration
- Team Member Recognition And Rewards
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Management & Leadership
- Customer Service & Support
- Sales
- Food & Beverage
Keywords
- Customer Service
- Retail
- Department Management
- Team Leadership
- Hiring
- Coaching
- Mentoring
- Training
- Team Member Engagement
- Sales Growth
- Merchandising
- Retail Operations
- Employment Standards
- WHMIS
- Food Safety
- Loss Prevention
- Company Policies
- Customer Issue Resolution
- Competitor Monitoring
- Local Market Conditions
- Computer Skills
- Visual Displays
- Health And Safety
- Vendor Relations