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Added just now
General Manager
BELFOR CANADA INC.
Collingwood, ON
Up to $90,000 CAD / year
Full-time
As a global leader in property restoration for over 70 years, we help people recover from the unexpected.
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Dispatcher
PROVINCIAL AEROSPACE LTD
Moncton, NB
Part-time
…Training is Canada's largest private flight school. An industry leader, MFC Training operates a teaching facility in Moncton, New Brunswick. In training the world's newest flight crews, it…
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Maintenance Worker
SHIPSHEY
Brampton, ON
$48,679.06 to $63,746.38 CAD / year
Full-time
They will ensure that the SHIP properties are tidy and functional and proactively identify challenges to ensure smooth business operations.
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Associate Product Lifecycle Manager
Riverside Natural Foods Ltd.
Toronto, ON
…coordination across Marketing, R&D, Supply Chain, Procurement, Operations, Quality, Sales, and Finance. This role ensures that project plans remain current, stakeholders follow through on…
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Retail Sales Associate
EssilorLuxottica Group
QC · Mount Royal, QC
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NATIONAL ACCOUNT MANAGER- ON PREMISE
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NATIONAL ACCOUNT MANAGER- ON PREMISE
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AB · Alberta, AB
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Supervisor, Operations Relief
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Assistant Retail Manager - Mobile
Best Buy Canada
Canada
Full-time
You’ll love it here! We are hiring immediately for an assistant retail manager, which we call an assistant store leader. As an assistant retail manager, you will lead and coach a team of…
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Conseiller(ère) Juridique
Parkland Corporation
Montreal, QC
Full-time
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Celestica International LP
Toronto, ON
…markets to deliver solutions for their most complex challenges. A leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and…
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Product Data Analyst 2
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Toronto, ON
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London, ON
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Coty
Toronto, ON
We’re COTY, a global leader in beauty. We believe in beauty with a purpose and brands that inspire, no matter where they are in the world.
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Temporary Full Time Floor Leader - Government Street
Lush Handmade Cosmetics
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Full-time
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Keolis Canada
Calgary, AB
Part-time
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Casual Motorcoach Operator - Kelowna
Keolis Canada
Kelowna, BC
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Ebus & Red Arrow BC is proudly part of the Keolis Canada family. Keolis is a global transportation leader operating in 15 countries and helping more than 3.4 billion passengers travel…
Added 15 mins ago
Inspector - Component Repair
TransCanada Turbines
AB · Rocky View County, AB
Full-time
Reporting to the Team Leader of Component Repair, the Component Repair Inspector is responsible for confirming and signing off that all repairs have been completed as per repair manuals and…
Added 15 mins ago
Senior Team Leader, Concierge Guest Experience
AccorHotel
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Full-time
…result of a unique French partnership between Accor, the world leader in hospitality, and Chantiers de l’Atlantique, the world’s leading cruise ship builder. This extraordinary sailing ship…
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Accounts Receivable and Collections Technician
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Montreal, QC
Full-time
A Canadian leader in architecture and design, Lemay has experienced dramatic growth and exciting transformation over the past few years.
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Spin Master Ltd
Toronto, ON
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…innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds - and that’s why we want…
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Mate, Relief Master ASTO
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Chemainus, BC
Other
BC Ferries requires a skilled, professional Mate/Relief Master to support BC coastal operations. We offer a unique working environment with diverse challenges and opportunities. If you are…
Added 15 mins ago
General Manager - Upper Canada Mall
Gap Inc.
Canada
Full-time
…growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach…
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Staff Information Security Engineer - Threat Detection & Response
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Visier is the global leader in Workforce Intelligence that powers every people decision. We bring Workforce AI to life for HR departments through our award-winning, agentic AI technology by…

Longo's

Customer Service Department Manager - Full Time

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 21, 2026
Posting language: English
Posted: Sep 21, 2026

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Original job description

Description

We are looking for a Customer Service Department Manager - Full Time who is passionate about food and enjoys working in a fast paced, team environment!

Are you a talented, passionate leader with a proven record of providing excellent customer service and growing sales?

If so, come join our growing team!

Position: Customer Service Manager - Full Time

This is your opportunity to advance your career in a leadership role. As the Customer Service Manager, you will manage the Customer Service department to ensure that the department is prepared for daily operations.

What You’ll Do

Hire, motivate and mentor Team Members
Lead, coach and train Team Members to maintain the highest level of productivity and engagement
Resolve Team Member and customer issues as they arise
Be committed to maintaining merchandising and operational standards
Uphold company policies and procedures including health & safety, food safety and loss prevention and hold your team accountable to maintain set standards
Implement initiatives that support company objectives
Monitor local competitors and react to local market conditions
Provide exceptional customer service to all Team Members, Customers and Vendors

What We Are Looking For

Minimum of 2-years- experience in a customer service department with Management experience
Strong computer skills and ability to quickly learn new systems
Understanding of Employment Standards, WHMIS, Food Safety and Loss Prevention practices
Ability to role model and inspire behaviour consistent with our values
Strong coaching and mentoring skills
Ownership to resolve issues with a sense of urgency
Effective communication and listening skills
Strong creativity skills and ability to create eye catching displays

Work Environment

Work is performed in a store retail environment
Must be available to work days, evenings and weekends
Travel is required to support off-site events

Why join our team?

Competitive wages and flexible benefits
Opportunity to advance your career
A team that cares and treats you like family
Culture of teamwork and collaboration
Celebrates and rewards our Team Members

Longo's is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

Note: A qualified job applicant with a disability is one who possesses the required skills, education, experience and training and who can, with reasonable accommodation, perform the essential functions of the position applied for.

If you require accommodation, please contact the Human Resources Coordinator at:

Telephone: 905-264-4100

Email: [email protected]

Mail: 8800 Huntington Road, Vaughan, ON, L4H 3M6

Apply About employer

More about this job

Responsibilities

The Customer Service Manager is responsible for hiring, training, and motivating team members to ensure high productivity and excellent customer service. They must also oversee daily operations, maintain merchandising standards, and ensure compliance with health, safety, and loss prevention policies.

Requirements

Candidates must have at least 2 years of experience in a customer service department with prior management experience. Strong communication, coaching, and computer skills are required, along with knowledge of food safety and employment standards.

Skills

Leadership
Customer service
Team management
Coaching
Mentoring
Merchandising
Operational standards
Conflict resolution
Communication
Creativity
Computer skills
Food safety
Loss prevention
WHMIS
Staff training

Benefits

Competitive wages
Flexible benefits
Career advancement opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Service
Management
Leadership
Team Building
Merchandising
Food Safety
Loss Prevention
WHMIS
Operations
Staff Training
Coaching
Mentoring
Conflict Resolution
Inventory Management
Employment Standards

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