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Job Title Shelter Resource Worker
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Program Resource Worker
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North Vancouver, BC
…including accepting referrals based on predetermined criteria, intake and orienting guests, providing support that meets the mental, developmental and physical disabilities of the guests.…

Lookout Housing and Health Society

Program Resource Worker

North Vancouver, BC, Canada

$29.62 - 31.40 depending upon applicants' length of seniority (as per the Collective Agreement)

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Job details

Pay: $29.62 - 31.40 depending upon applicants' length of seniority (as per the Collective Agreement)
Apply by: Nov 4, 2026
Posting language: English
Posted: Sep 29, 2026

Original job description

Employment Status

Full Time - Permanent

Header

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location

Dovercourt

Days and Hours of work

Tuesday through Saturday Shift times will be 1530 - 2330 Hours Shifts are 7.5 hours in length Days of rest shall be consecutive. Schedule may change with two weeks’ notice Probationary/qualifying period will be 488 hours with mid and end point reviews

Salary

$29.62 - 31.40 depending upon applicants' length of seniority (as per the Collective Agreement)

Job Summary

The Program Resource Worker (PRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. The Program Resource Worker carries out a variety of duties related to the operation of the facility including accepting referrals based on predetermined criteria, intake and orienting guests, providing support that meets the mental, developmental and physical disabilities of the guests. This position deals with the public, other service agencies and professionals involved in the support of the guests.

This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face.

Job Duties

Provides assistance to guests through methods such as identifying and sharing information on a variety of Lookout or external community/government resources including services providing: housing, meals, health, treatment, legal and financial needs. Documents guests’ activities and resources used based on guest disclosure and worker provided information.
Participates in and oversees various client-focused social and recreational activities.
Administer medication to clients and provides medication reminders, in accordance with established policy.
Assists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting.
Accompanies guests on outings such as appointments, shopping, and leisure activities. This may include accompanying guests to other sites for services.
Completes and maintains related manual and computerized records and documentation by performing duties such as documenting interactions with guests, maintaining statistical data, completing individual files, medication charts and accounting forms.
Performs a variety of cleaning duties such as toilet cleaning, bed-making as needed, general clean-up of assigned area and running errands such as laundry.
Assists guests with self-care skills through methods such as providing support and encouragement to guests to maintain personal hygiene, housekeeping, meal planning and preparation, financial obligations and appointments.
Participates as a team member with other staff to ensure a safe and caring environment by performing duties such as responding to emergencies and supporting others through methods such as sharing knowledge and information.
Observes guests and their environments to ensure the safety of guests and the premises by performing duties such as reporting unsafe conditions, incidents and/or behaviours, interacting with guests including observing client behaviour, investigating disturbances, dealing with client emergencies in accordance with guidelines and reporting incidents to appropriate staff or authorities. Defuses volatile situations through methods such as non-violent crisis intervention techniques. Records observations for communication to other staff.
Assists in providing orientation to new employees or students by performing duties such as familiarizing individuals with the policies and procedures or equipment of the facility and/or work area and demonstrating work procedures. Gives tours of services offered by Lookout.
Provides direction to guest(s), volunteer(s) and/or community placements assigned to work area by performing duties such as demonstrating tasks, monitoring work, supporting guest(s), volunteer(s) and/or community placements in completing functions and maintaining their work and attendance schedules.
Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted.
Responsible for complying with and contributing to all aspects of health and safety program.
Performs other related duties as assigned.

Qualifications & Competence

Related Certificate; or minimum Grade 12 education, plus two (2) years of recent related experience; or equivalent combination of education, training, and experience
Familiarity with community resources; such as addiction, mental health, income assistance and harm reduction
Must have current Occupational First Aid Level 1 Certificate
Crisis Intervention Skills (CPI), Naloxone and Trauma Inform Practice training is an asset
Ability to work independently or in a team setting
Strong ability to manage stress and organize workload
Excellent communication, writing, documentation, and organizational skills
Understands and maintains clientele/worker boundaries
Ability to work with disadvantaged and challenging adults in a diverse environment
Strong physical and mental ability to perform work tasks and operate job related equipment
A minimum of two (2) years of sobriety if you have had concerns related to alcohol and/or drug use
This role requires the ability to maintain a clean-shaven area where a respirator seal contacts the face and to successfully complete annual fit testing for a half-mask respirator, in alignment with WorkSafeBC and organizational safety requirements.
Criminal Record Clearance – Vulnerable Sector required

Closing Date

Applications will be accepted until October 6, 2026 at 5:00 pm

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More about this job

Responsibilities

The Program Resource Worker provides direct support to guests by assisting with daily living activities, medication administration, and connecting them to community resources. They are also responsible for maintaining facility safety, documenting guest interactions, and defusing volatile situations using crisis intervention techniques.

Requirements

Candidates must have a related certificate or a Grade 12 education with at least two years of recent relevant experience. A current Occupational First Aid Level 1 certificate and the ability to pass a respirator fit test are mandatory requirements.

Skills

Crisis Intervention
First Aid
Case Documentation
Medication Administration
Harm Reduction
Mental Health Support
Conflict De-escalation
Record Keeping
Client Advocacy
Interpersonal Communication
Time Management
Safety Compliance
Trauma Informed Practice
Addiction Support
Facility Maintenance

Visa sponsorship

Not detected in the job text

Keywords

Housing Support
Social Services
Harm Reduction
Mental Health
Addiction Services
Crisis Intervention
First Aid
Naloxone
Trauma Informed Practice
WorkSafeBC
Documentation
Case Management
Facility Operations
Client Support
Safety Compliance
Respirator Fit Testing
Vulnerable Sector Check
Community Resources
Income Assistance
Non-violent Crisis Intervention

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