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Lookout Housing and Health Society

Program Support Worker

Surrey, BC, Canada

$33.49 - 35.31 depending upon applicants' length of seniority (as per the Collective Agreement)

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Job details

Pay: $33.49 - 35.31 depending upon applicants' length of seniority (as per the Collective Agreement)
Apply by: Nov 30, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Employment Status

Casual

Header

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location

Grosvenor CLBC

Days and Hours of work

7 days a week, day, afternoon/evening and overnight shifts, weekdays, weekends and holidays Shifts are 7.5 hours in length Days of rest shall be consecutive. Schedule may change with two weeks’ notice Probationary/qualifying period will be 488 hours with mid and end point reviews

Salary

$33.49 - 35.31 depending upon applicants' length of seniority (as per the Collective Agreement)

Job Summary

The Program Support Worker reports to the Program Manager or designate and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of Ethics. The Program Support Worker carries out a variety of duties related to the operation of the facility including accepting referrals based on predetermined criteria, intake and orienting guests, providing Resource that meets the mental, developmental and/or physical disabilities of the guests. This position deals with the public, other service agencies and professionals involved in the Resource of the guests.

This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face.

Job Duties

Will participate in tenant intakes, and provide support services and assessments
Will identify challenges for tenants, develop service plans, crisis intervention, and administer finances and medication
Ensure that basic needs are met by working closely with individuals on a long-term, ongoing basis
Complete required paperwork and maintain statistical and evaluative data
Assist with volunteers and practicum students on site
Some external work is likely to occur; use of an automobile may, at times, be useful
Assists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting
Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted
Responsible for complying with and contributing to all aspects of health and safety program

Qualifications & Competence

Diploma in Community Social Services
Minimum Grade 12 education plus two (2) years of recent related experience; or an equivalent combination of education, training, and experience
Familiarity with community resources, particularly addiction, mental health, and harm reduction
Must have current Occupational First Aid Level 1 Certificate
Must have Class 5 driver's License, Drivers Abstract and Business Insurance
Crisis Intervention Skills Training is an asset
Ability to work independently or in a team setting
Strong ability to manage stress and organize workload
Excellent communication, writing, documentation, and organizational skills
Ability to understand and maintain clientele/worker boundaries
Ability to work with disadvantaged and challenging adults in a diverse environment
Quick learner and self-motivated
Strong physical and mental ability to perform work tasks and operate job related equipment
A minimum two (2) years of sobriety if you have had concerns related to alcohol and/or drug use
Criminal Record Clearance for the Vulnerable Sector

Closing Date

Applications will be accepted until November 29, 2026 at 5:00 pm

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify manager of intent to apply. External applicants will be reviewed after Internal.

ALL QUALIFIED APPLICANTS WELCOME TO APPLY. THOSE SHORT-LISTED WILL BE CONTACTED. c. BCGEU

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More about this job

Responsibilities

The Program Support Worker provides direct support services to tenants, including intake, service planning, crisis intervention, and assistance with daily living activities. They are also responsible for maintaining accurate documentation, managing medication and finances, and ensuring a safe environment for all guests.

Requirements

Candidates must possess a Diploma in Community Social Services or a Grade 12 education with two years of relevant experience in mental health or addiction support. A valid Class 5 driver's license, Occupational First Aid Level 1, and a clear criminal record for the vulnerable sector are mandatory.

Skills

Crisis Intervention
Case Management
Mental Health Support
Addiction Support
Harm Reduction
First Aid
Documentation
Communication
Conflict Resolution
Medication Administration
Financial Administration
Client Assessment
Teamwork
Stress Management
Organizational Skills

Visa sponsorship

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Keywords

Community Social Services
Mental Health
Addiction
Harm Reduction
Crisis Intervention
First Aid
Case Management
Service Planning
Documentation
Vulnerable Sector
Criminal Record Clearance
Class 5 Driver's License
Respirator Fit Testing
WorkSafeBC
Social Services
Support Worker
Intake
Tenant Support
Health and Safety
Collective Agreement

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